Craw Leigh レビュー 29

Hi all i have asked when my order #2283 will be shipped? There is no tracking information and no update from customer services the mobile number plays a message saying unable to take call

Order number #1522
This company is a scam. The dress I ordered wasn’t delivered on time and it looked like a rag when it finally arrived. The dress didn’t match the picture. I have been emailing them for a refund but they aren’t responding to my emails. Do not buy from this store. They are scammers

Ordered a biege blazer and recieved something totally different, I have emailed them 4 times with no response, I even showed the difference in the Blazers, Very poor order number #1324

was very disappointed with my experience.

The dress I received did not match the dress advertised on the website. The product photos clearly showed a corset lace-up back, but the dress I received had a completely different design with a zip closure instead.

I provided photos of the item received and screenshots from the website showing the differences. Despite this, I felt that customer service did not properly review the evidence and continued to treat my case as a standard return rather than an item that was not as described.

What was most frustrating was being told that I would need to return the dress to China at my own expense, even though the company’s return policy states that if an item is not what you ordered, they will cover the return shipping costs.

After several emails, I was offered only a 30% refund to keep the dress. I accepted this because returning the item to China would have cost almost half the value of the dress, but I do not believe this was a fair resolution.

Overall, I felt misled by the product photos and disappointed by the way my complaint was handled. Update:

Thank you for your response. My order number is #1354. Update : DEAR ALL , please avoid this store. After they replied to my message, nothing happened. They ask everyone for a tracking number and then do absolutely nothing with it. If only I could post photos of the dress here, you would see what they are actually sending out. Buy your items from SHEIN instead – the quality is better and they are three times cheaper. I have no idea why they are still allowed to sell their products legally.

ORDER #1313. Ordered a Shirt online. Completely different shirt arrived (different fit, different fabric and different colour shade). Asked for a return and refund. Customer service replied super quick offering me a credit which I declined. Now they won’t reply to any of my emails 🤣🤣🤣 absolutely crazy behaviour from an online store. Please avoid making the same mistake as me.

DO NOT ORDER FROM HERE - SCAMMERS!! items arrived without tags 2.5 weeks after i ordered and when i tried to email the customer service team / contact their phone number to query returns process the email and phone number are invalid. i’m extremely disappointed

Avoid using this company. Product sold to me was completely incorrect / not as advertised. Ordered a size 13 shoe, was sent a size 10, now they are telling me I either have to pay to return to china or keep the item and receive a 30% refund. Return Order #1155

, ordered a bage colour suit for my son prom from 01/06/26 still not arrived and their communication is terrible, on shop APP said it has being delivered! but I haven’t received anything, finally it took 23 days to arrive guess what the suit is white colour not bage

I've been duped again! Appalling lengthy communications trying to return a faulty product. Do not buy from this company they are not what they advertised and still expect me to pay for a faulty return or as they all seem to do, give you a small refund. Next steps legal as they seem to be oblivious to UK law.

As requested order number 1121

Today's update even though faulty item they refuse to pay for return postage and the company name is Liu Changxing in China.

Poor quality and terrible customer service, dress is nothing like the image online, do not buy from here. Attempted multiple times to contact them regarding a returns label and haven’t heard anything back!
Order #1222

Absolute scam , the dress is a nothing like the picture and cannot return as its a dodgy email and phone number to contact , email address provided is address not found and phone number does not connect so iv wasted 40 quid 😡😡😡😡😡😡 do not buy from this company !!!!!!

Ordered June 7th one dress and still not arrived. I have had some comms but it’s too late the event I bought it for has been and gone
Will update if it ever arrives
Order 1381

This company is a complete scam! Do not buy from them! Dress arrived much later than it was meant to meaning I now only have one day to find a new dress for an important event. The dress is absolutely nothing like what was advertised, nothing at all. Quality is cheap and completely see through as well. It was supposed to have a boned corset top part but has nothing at all the top is just a flimsy piece of see through material. Trying to get my money back but surprise surprise phone number they’ve provided doesn’t work. Says they are in Croydon but it is in fact a company in china.
Order number 1198

This website is a scam. The dress I received looked nothing like the photos advertised on the website. Delivery took much longer than expected, which was especially frustrating because I had an important event to attend.

When the dress finally arrived, it didn’t fit properly, and I ended up having to alter and hem it myself. The fabric was cheap, the quality was poor, and the overall product was extremely disappointing.

After doing some research, I discovered that the same dresses and clothing items are being sold on multiple other websites, which raised even more concerns about the legitimacy of this company.

I would strongly advise against purchasing from this website. Save your money and shop elsewhere.

Received no confirmation email, no response from emails, phone number is constantly switched off. Have just read it’s China based so steer clear. Currently reporting to bank

Edit - there is no order number! You never sent a confirmation email! Give me a working phone number and I’ll call you

I ordered 2 items. These got shipped directly from China (so beware, you could get same items for less on Shein or Temu). Arrived in 2 weeks, both of poor quality, with irregular stitching.
One item is pink instead of burgundy, on the description said linen cotton blend, on the tag on the dress is 95% polyester.

Trying to return, customer service is slow and asking for multiple pictures of the item including size to investigate internally.

I don't care about the investigation, I want to return the item as it in not the one I ordered.
Return free of charge was denied, despite this being clear on their return policy that if the item is not the one I ordered they should cover the expenses.

Honestly, bad bad customer service.
I would give 0 if I could.

Updated 10/6/26: the order number is 1014, I had several email exchanges with your customer service that declined any responsibility for the return of the faulty item.
I now raised a dispute through the bank as customer service is absolutely irrational.

its a scam! Do not order! The stuff comes from China, its cheap quality, mine arrived 3 weeks later! The contact number is a mobile and is always switched off, there is no customer service, there website shows they're based in London but its not its all fake, running a scam from China

Pleasant experience with this webshop. Fast and good quality

For Valentine’s Day, I ordered a gift for my wife here and she was extremely happy with it. The delivery arrived right on time, which made it even better. Great service!

I bought a valentine present and it came on time, the quality is very nice. Its always hard to guess how the quality turns out when u order something on the internet but this surprised me in a positive way. I had some questions about shipping and had to make sure that it would be delivered on time. The communication was quick and easy. I asked a question on the website and they reacted very quick. I would consider Craw Leigh as a reliable brand.