CRC - Car Rental Company レビュー 

CRC - Car Rental Company からの回答

2026年4月30日

Thank you very much for your kind feedback.
We’re delighted to know that Jason was helpful and made a positive difference to your experience.
At CRC – Car Rental Company, we’re always available via www.crcrental.pt or reservas@crcrental.pt.
We hope to have the pleasure of welcoming you back again soon.

CRC - Car Rental Company からの回答

2026年4月30日

Muito obrigado pela sua preferência e por partilhar a sua experiência.
É com enorme satisfação que sabemos que, pela segunda vez, correu tudo bem, desde a reserva ao atendimento presencial e telefónico, e que ficou satisfeito com a viatura.
A equipa da CRC – Car Rental Company permanece sempre disponível através do nosso site www.crcrental.pt ou do email reservas@crcrental.pt.
Esperamos voltar a contar com a sua preferência num próximo aluguer.

CRC - Car Rental Company からの回答

2026年4月30日

Caro João Condesso, muito obrigado pelo seu excelente feedback.
Ficamos muito satisfeitos por saber que apreciou a viatura e, em especial, o atendimento da nossa equipa - transmitiremos o seu elogio ao Jason, que certamente ficará muito satisfeito.
A CRC – Car Rental Company está sempre disponível através do nosso site www.crcrental.pt ou do email reservas@crcrental.pt.
Esperamos voltar a contar com a sua preferência num próximo aluguer.

CRC - Car Rental Company からの回答

2026年4月30日

Caro Márcio Leite, muito obrigado pelo seu comentário!
Ficamos muito satisfeitos por saber que teve uma excelente experiência.
Esperamos voltar a contar com a sua preferência. Até breve!

CRC - Car Rental Company からの回答

2026年4月10日

Dear Ben McGawley, thank you for your great feedback.
We’re delighted to hear the drop-off was quick and that Vasco Santos was friendly and helpful.
It’s also great to know the shuttle service went smoothly. We hope to welcome you again soon.
Our goal is our customers' satisfaction. Thank you for sharing your experience with future customers!

CRC - Car Rental Company からの回答

2026年4月7日

Thank you, Paulo Serrano! We’re delighted to know you had a very good experience with CRC Car Rental Company.
We hope we can continue to count on your preference and trust.
For your next booking, visit us at www.crcrental.pt, or send us an email to reservas@crcrental.pt
We are at your disposal!

CRC - Car Rental Company からの回答

2026年4月10日

UPDATED: Thank you, Niche da Silva, for your kind words. We’re very pleased to know you found our team friendly and professional.
We look forward to your next visit!

CRC - Car Rental Company からの回答

2026年4月10日

Hi Michelle De Jonghe, thank you for your kind words. We’re delighted to know that the pick-up, drop-off, car and service all met your expectations. See you next time :)

CRC - Car Rental Company からの回答

2026年4月7日

Caro Alejandro Gestal, muito obrigado pela sua avaliação e pelas suas simpáticas palavras. Ficamos muito felizes por saber que teve uma excelente experiência connosco.
Esperamos vê-lo novamente em breve!
Sugerimos que numa próxima oportunidade visite www.crcrental.pt

CRC - Car Rental Company からの回答

2026年4月10日

Cara Raquel, muito obrigada pelo seu comentário!
Ficamos muito felizes em saber que gostou do atendimento e que o veículo estava em ótimas condições. Será um prazer voltar a recebê-la na CRC!
Numa próxima oportunidade visite-nos em www.crcrental.pt.

CRC - Car Rental Company からの回答

2026年3月31日

UPDATE: Caro Adriano Pereira, muito obrigado pelo seu comentário. Ficamos muito satisfeitos por saber que apreciou o atendimento e as nossas viaturas.
Esperamos voltar a contar com a sua preferência. Até breve!
Visite-nos em www.crcrental.pt ou envie email para reservas@crcrental.pt.

CRC - Car Rental Company からの回答

2026年3月27日

Thank you, Burak. We truly appreciate your kind words and your 5-star review. The entire CRC Car Rental team, especially Vasco, is very grateful for your support and trust.
Next time, please visit us at www.crcrental.pt. We look forward to welcoming you again soon!

CRC - Car Rental Company からの回答

2026年3月3日

UPDATE: Cara Sandra Sofia Sousa, agradecemos a sua exposição.

A nossa política de danos está identificada nos termos e condições aceites no acto da reserva.

Antes de abandonar as nossas instalações, o cliente deve proceder à inspecção da viatura e comparar os danos assinalados na respectiva ficha com os verificados presencialmente.
Em caso de discrepâncias, o cliente deve comunicá-las imediatamente a um dos nossos representantes para actualização do documento.

A CRC coloca ao dispor dos seus clientes serviços de protecção, para os casos em que os mesmos não pretendam ficar responsáveis por danos provocados à viatura durante o seu período de aluguer.

Uma vez que não foi possível identificar o seu contrato de aluguer, solicitamos que nos envie esta informação para o email customerservice@crcrental.pt para que a situação possa ser devidamente analisada e acompanhada.

A sua equipa CRC - Car Rental Company.

CRC - Car Rental Company からの回答

2026年2月6日

UPDATE: Dear Sheffield, The Home of Football, we appreciate your review.

It is important to note that, under our terms and conditions, any damage to the vehicle at the end of the rental is charged accordingly. However, we also have a refund policy if it is determined that the driver was not at fault (e.g. accidents) or if the actual repair costs are less than originally invoiced.

Regarding the damage found on your most recent rental, your first email was received on Feb. 1st, and it was promptly replied to on the day after, Feb. 2nd.
Having confirmed that the damage was pre-existing, the full amount was refunded immediately, together with an upgrade voucher for your next rental with CRC/Wheego Portugal Lisbon.

Our goal is customer satisfaction, and our services are focused on providing prompt responses based on the information shared by the customer and on our internal records.
As demonstrated in this case, the matter was concluded within 24 hours of your email and within 48 hours of the vehicle’s return (31/01/2026).

We regret that this situation caused inconvenience during your stay.
However, after reviewing the case, we did not find any reason to support the complaint regarding the services provided.
This case shows our commitment to carefully reviewing all concerns raised and resolving them promptly and fairly. We appreciate your feedback, as it helps us continue to improve our service.

Our Customer Service Team remains at your disposal.

Your CRC - Car Rental Team.

CRC - Car Rental Company からの回答

2026年3月6日 に更新

UPDATE: Dear Fabio, thank you for your review.

We are sorry to hear that your experience did not meet expectations.
Situations like this are always reviewed by our CustomerService@CRCrental.pt team, and we encourage customers to contact us directly so we can properly analyse and clarify each case.

Your feedback has been noted and helps us improve our processes.

Your CRC - Car Rental Company team.

CRC - Car Rental Company からの回答

2026年1月26日

UPDATE: Dear Ch P B., thank you for your feedback.

It was not possible to identify your rental agreement, so we kindly ask you to contact us at customerservice@crcrental.pt and provide us with this information, so that we can reply accordingly.

Your CRC - Car Rental Company team.

CRC - Car Rental Company からの回答

2026年1月20日

UPDATE: Dear Blair, thank you for your review.

We are continuously improving, and our customers’ feedback is essential in helping us identify areas for improvement.

In the meantime, our Customer Support will contact you to clarify the situation that may have prompted your review.

Your CRC - Car Rental Company team.

CRC - Car Rental Company からの回答

2026年2月3日 に更新

UPDATED: Dear Jack Sowell, Following up on the four negative reviews posted on several platforms, we believe to be only fair to reply to your claims, first by email and then online.

In reference to your statements, we choose to clarify each point, one by one:

-- No, we don't. All our reviews, good and bad, are created by real customers who decide how to rate us.
-- It's the CRC representative's duty to inform about all the services available at the desk. Customers can choose from personal accident insurance up to full coverage, which removes damage charges at the end of the rental and reduces the excess from €1,600 to €500. It is a similar option to the cover purchased through the online partner, but it requires that any damage must be paid at the counter, and any reimbursement is only considered after the damage is assessed once the rental agreement is closed, and the decision rests with the insurer.
-- As CRC operates as a paperless company, customers should not leave our premises without first confirming that they have received the rental agreement in their email inbox. This confirmation can only be carried out by the customer. In situations where the digital documents are not available, the customer must request the physical (paper) copies so that they can review the rental conditions and any recorded damages. These documents include the car condition form that allows the customer to confirm if all the existing damages are registered, and also serve as proof that the vehicle is rented in the customer’s name, should this be required by the competent authorities.
-- No car rental company is open 24/7. We are at our customers' disposal from 7 am till 11 pm, and whenever an out-of-hours service is required and confirmed.
-- The Key-box service requires confirmation. The service should have been requested prior to the car return date.
-- The debit was registered at 07:34, so just after opening hours, when the car was collected from the outside parking area, and damage to the right-hand edge of the mudguard was identified.
-- It's not a "ridiculous damage", it is deep and affected the entire corner of this vehicle part, as shown in the pictures sent to you, included in a formal damage report with all the information required by the insurance companies.
-- The repair invoice was sent to you by December 12th, and you wrote all these claims in all our online channels, exactly one month after it was sent. We believe that the subscribed coverage didn't include damages, as our reports are accepted by all insurance companies.

We therefore regret the opinion expressed regarding the services provided and the decision to share information that does not reflect the actual circumstances of your rental or the service delivered by CRC.

Customer satisfaction remains a priority for us. We take all feedback seriously, as it helps us identify areas for improvement and continue to enhance the quality and transparency of our service.
Each situation is reviewed carefully and fairly to ensure a professional and consistent customer experience.

Hoping we have been able to clarify some of the situations that will surely help you in future rentals, we remain at your disposal.

Always at your disposal,

Your CRC - Car Rental Company Team

CRC - Car Rental Company からの回答

2026年1月16日

UPDATE: Caro Giampaolo Semprebene, agradecemos o seu comentário.

O seu processo foi analisado e revisto pela nossa equipa de Serviço ao Cliente, que lhe providenciou todos os documentos necessários para apresentação na sua seguradora.

Lamentamos que o processo não tenha tido o desfecho por si esperado mas, como compreenderá, a Wheego Portugal/CRC não se pode responsabilizar pelos custos de reparação de danos provocados às viaturas durante o período de aluguer em que as mesmas estão à disposição e responsabilidade dos seus clientes.

A sua equipa CRC - Car Rental Company.

CRC - Car Rental Company からの回答

2026年1月15日

UPDATE: Caro Mart, agradecemos o seu comentário e lamentamos, desde já, a situação reportada, que não está de acordo com os nossos padrões de atendimento, pelo que será analisada internamente para evitar que se repita no futuro.

Relativamente aos serviços subscritos, e conforme mencionado pelo nosso Serviço de Apoio ao Cliente, nenhum contrato de aluguer pode ser aberto sem a validação dos clientes nos nossos dispositivos de assinatura, o que atesta que o cliente tomou conhecimento e aceitou os serviços propostos.
Em caso de dúvidas quanto aos serviços apresentados e respectivos pagamentos associados, o cliente não deve assinar este documento até que as mesmas sejam clarificadas por um dos nossos representantes.

Sugerimos que, numa próxima eventualidade em que necessite de alugar uma viatura, verifique atentamente todos os serviços propostos, evitando eventuais equívocos ou constrangimentos no momento do levantamento da viatura.

A sua equipa CRC - Car Rental Company.