Crealandia ロゎ
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Crealandia レビュヌ 4

•
TrustScore 5段階評䟡の2.5

2.7

絵画販売店
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䌁業情報

  1. 絵画販売店

圓該䌁業による蚘述

Crealandia is an international handmade marketplace that brings together talented artists, artisans, and creative entrepreneurs from all over the world. Founded with the mission to support independent creators, Crealandia provides a dedicated space where handmade, artistic, and craft products can be discovered, appreciated, and purchased by a global audience. The first launch of the marketplace took place on June 17, 2015, and since then Crealandia has grown into a creative ecosystem focused on quality, originality, and author-driven work. Our platform offers a wide range of handmade goods, including art dolls, toys, jewelry, accessories, home décor, textile art, knitting and crochet items, illustrations, paintings, digital products, and craft supplies for creativity. Crealandia is more than just a marketplace — it is a community. We actively support our sellers through educational content, promotional opportunities, exhibitions, online events, and creative collaborations. Our goal is to help makers not only sell their work, but also build sustainable creative businesses and reach customers who truly value handmade products. We believe in conscious consumption, craftsmanship, and creativity without borders. Every product on Crealandia tells a story and reflects the unique vision of its creator. By choosing Crealandia, customers support real artists and small businesses, while sellers gain access to an international platform built specifically for the handmade world. Crealandia is a place where creativity becomes a business and handmade art finds its audience.

連絡先

2.7

期埅以䞋

TrustScore 5段階評䟡の2.5

4件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

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この䌁業のTrustpilot 利甚方法

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5぀星のうち1の評䟡

My money is gone, and there’s no help

I have tried contacting Crealandia support repeatedly for months – with zero response. My purchased product could not be used, and the seller cannot issue a refund.
Crealandia ignores all emails and inquiries. This is a marketplace you cannot rely on. I would not recommend buying anything here if you expect even a minimal level of customer service.
Absolutely frustrating and unprofessional. My money is gone, and there’s no help – an experience I won’t forget anytime soon.

2025幎11月10日
自発的なレビュヌ
Crealandia ロゎ

Crealandia からの回答

Hello,

Thank you for contacting us, and we sincerely apologize for the inconvenience caused. We have carefully reviewed your case and would like to clarify the details of your order.

Your order was placed on the Crealandia marketplace on January 29, 2025.
On February 13, 2025, the seller shipped your item, and you were provided with the tracking number RS019860718RU.
You can view all tracking details here:
https://parcelsapp.com/en/tracking/RS019860718RU
.

According to the tracking information:

On February 26, 2025, the parcel arrived at German customs (IPZ Fr);

By May 26, 2025, the parcel was not collected;

On August 9, 2025, the order was returned to the sender.

During this entire period, we did not receive any refund requests either from you or from the seller. A request from the seller was received only after the parcel was returned.

As stated in our Return Policy https://crealandia.com/return-policy
, refunds can be processed within 180 days from the date of purchase. After that period, refunds are no longer possible, especially for items handmade to order or produced in single copies, as they are not industrial goods.

We would also like to note that our support team and the seller repeatedly tried to contact you via email, but we received no reply.
Only on November 7, 2025, you informed us that you no longer needed the ordered item, as you had stopped working with that material.

We fully understand your frustration and sincerely regret the inconvenience.
As a possible solution, we can resend your order or allow you to choose another item of the same value.

We are always happy to assist you in resolving any issue, and we will also send this official response to the email address provided when you placed your order.

Kind regards,
Crealandia Support Team
support@crealandia.com

5぀星のうち1の評䟡

I ordered a digital download from a


I ordered a digital download from a vendor named Digital World and never received the code. I contacted this vendor numerous times and no response. I contacted customer service and still haven't heard back...I'm very disappointed!!!!

2023幎12月2日
自発的なレビュヌ
Crealandia ロゎ

Crealandia からの回答

Dear Customer!
We sincerely apologize.
Your request has been processed and you have received a full refund.
We apologize to you.
Sanctions will be imposed on the seller's store.

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