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Creasilk is an innovative project that brings together some of the most prestigious artisanal and industrial silk manufacturers from the Como Silk District. Our mission is to help creatives, brands, and companies turn their ideas into fully customized silk scarves and accessories, while maintaining the high standards of Como’s textile tradition. As your ideal partner for bespoke silk products, Creasilk collaborates with heritage companies specialized in textile manufacturing and luxury packaging. We ensure a 100% Made in Italy production process — from printing to final finishing. Every item we create is the result of generations of local expertise, craftsmanship, and an enduring passion for silk.
Via G.Corti, 5, 6828, Balerna, スイス
4.4
18件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very pleasant customer service, prompt responses, and high-quality project execution. The entire experience, from start to holding the final product in my hands, was smooth and of a high standard.
Creasilk からの回答
Thank you so much Anastasiia! 🧡
Ordered the coin fresh water pearl along with the organic link necklace. Arrived well packaged and the jewellery is beautiful and well made.
Clea Silk were easy to contact and customer service excellent. Seen another necklace on their website I like now ……
Ho richiesto dei foulard per una collezione di un artista, i pantoni richiesti sono stati rispettati alla perfezione, fattezza del foulard e seta di pregio, bel prodotto.
Creasilk からの回答
Grazie mille Giulia 😊
Prodotto perfetto, stampa meravigliosa. Consulenza e assistenza impeccabili.
Creasilk からの回答
Grazie mille Omar 😊
Creasilk からの回答
Grazie mille! 😊
Questa è stata la prima volta in assoluto che ho provato a creare una sciarpa di seta, come regalo di Natale per mia moglie. Il servizio clienti di Creasilk mi ha fornito ottimi consigli e mi ha tenuto aggiornato sui progressi della produzione. Il risultato è stato assolutamente impressionante, mia moglie era entusiasta (e anch'io). Credo di aver scoperto un nuovo hobby...
Creasilk からの回答
Grazie mille! è stato un piacere! 😊
It takes up to 10 days to get an answer (and i never got a response to shipping costs to France) . Costs were announced at 48 euros and i ended up paying 107 euros because of shipping costs to switzerland.
To make things complete, i’ve never seen any provider writing to me a mail in FULL CAPS and a rude tone. Unprofessional.
The product is fine (after 2 months) but very unpleasant experience.
Creasilk からの回答
Dear Franck,
thank you for taking the time to share your feedback.
We are sorry that your experience did not meet your expectations; however, we would like to clarify some factual points for transparency.
The purchase was made independently on our website, where the product price of 48 € (VAT excluded) was clearly displayed. Shipping costs are always calculated separately, as they vary depending on the destination country — this is standard practice in e-commerce and was clearly visible during checkout before payment.
During the order process, a Swiss delivery address was entered, not a French one. For this reason, international shipping costs to Switzerland were automatically applied by the system.
A refund was requested on December 4th without a valid reason, at a time when the scarf had already been printed. For custom-made products, refunds are not applicable once production has started.
Regarding the artwork, we would like to clarify that we were the ones asking the customer to provide a better and correct file, as the initial file sent was not suitable for printing. This inevitably caused delays.
Concerning timing: the order was placed on November 7th and completed on December 15th, which does not correspond to a two-month production time, especially considering the repeated requests needed to obtain a print-ready file.
As for communication, we firmly reject the claim of rude or unprofessional behavior. All our replies were polite, factual, and aimed at resolving the situation, even when the same issues were raised multiple times without technical or commercial basis.
We are pleased that the final product quality was appreciated, as it reflects our commitment to high-quality Made in Italy silk production.
That said, we regret that the overall experience was perceived negatively and take note of your comments.
Kind regards,
Mirko
I ordered scarf with own design, and the quality and support service of Creasilk was excellent. Thank you.
Creasilk からの回答
Thank you so much Monika! 😊
High-quality product and really professional, friendly, and helpful service. I would definitely use their service again.
Creasilk からの回答
Thank you, Paulina! We look forward to working with you again! 😊
I am more than happy with the result of my silk scarf!! The exceptional quality with colors very faithful to my original design. Very soft and comfortable. The contact with Mirko was perfect and the communication was very smooth! I highly recommend working with Creasilk. I will order other scarves myself.
Creasilk からの回答
Thank you so much Natasha, it was a real pleasure! We're here whenever you need us! 🧡
Mirko
Easy to communicate with, fair pricing, great execution of the product. I'd love to work together again.
Creasilk からの回答
Thank you for your kind words Jack 🧡
Attesa che vale ogni secondo: questo foulard in seta, realizzato a Como, racconta la tradizione serica italiana con una qualità artigianale senza pari. Morbido, elegante e rifinito nei minimi dettagli, è un vero gioiello di stile e raffinata manualità. Il lusso non ha fretta.
Creasilk からの回答
Grazie mille Serena! 🧡
I ordered scarves from Creasilk with Sara for our university merchandise, and the whole experience was wonderful. Communication was clear and efficient, and the sampling process went smoothly. Sara quickly understood what we were looking for. The scarves are high-quality, made in Italy, and offered at a very fair price. We’re very happy with the result and will definitely place another order once we run out of stock.
Creasilk からの回答
Thank you so much, Melanie, for your kind words! It was a real pleasure. We're here whenever you need us 🧡
Sara was very responsive and provided clear answers to all my questions. She guided me throughout the process with great professionalism and care.
I really appreciated the support.
Creasilk からの回答
Thank you very much for your kind words!
I’m very glad that I found Creasilk. Excellent customer service and products of highest quality!
Creasilk からの回答
Thank you so much Oliwia! 🧡
We discovered Creasilk online, and it turned out to be a great find. We were looking for unique scarves to enrich our photo shoots—something with personality and style, not just the usual accessories. We wanted pieces that could really add something extra to the images.
The result exceeded our expectations. The scarves they made for us are beautiful, detailed, and perfectly in line with the aesthetic we had in mind. They brought color, movement, and character to our sets.
On top of that, working with them was smooth and enjoyable: they were responsive, fast, and genuinely attentive to what we wanted to express through our work.
We’ll definitely come back to Creasilk for future projects. Highly recommended.
Creasilk からの回答
Thank you so much! 🧡
Service client agréable et réactif. Les foulards sont d'une belle qualité
Creasilk からの回答
Thank you so much Kenneth ☺
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