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CREATE Fertility - St Paul's レビュー 

259
TrustScore 5段階評価の4

3.9

150 Cheapside, EC2V 6ET London, England, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Dr Preetham Rao at St Pauls was great. She got us the result we wanted, first time around, after we had moved from another clinic that was simply unable to. We appreciated the more natural, less m... もっと見る

5つ星のうち5の評価

Words cannot express our gratitude to Create Fertility. We had been trying for several years and when we decided to go privately, we came across your Clinic. From the very first moment we steppe... もっと見る

企業が回答しました

5つ星のうち1の評価

They just after the money, they dont care about you or your issues or your fertility its all money masked under “ care”. They lost my payment the whole department couldnt find it, then they wouldnt le... もっと見る

企業が回答しました

5つ星のうち5の評価

I had hard journey did two icsi cycle. First cycle failed then did second one but yes create team is amazing they are very caring and very helpful specially doctor Archana and doctor Arti as well doct... もっと見る

企業が回答しました


企業情報

  1. 不妊治療院
  2. 不妊治療専門医
  3. 精子バンク

当該企業による記述

As part of the world's leading fertility group, we combine global expertise with personalised fertility treatment from your caring local team, to achieve exceptional success rates.


連絡先

3.9

ほぼ満足

TrustScore 5段階評価の4

259件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 69%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.9

すべてのレビュー

(259)

過去12か月のレビュー数: 124

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5つ星のうち2の評価

Poor customer service

Great facilities and knowledgeable practitioners but:

A) nearly every time you need to call to book an appointment you are waiting for 30 minutes or more
B) when you do get through and they decide you need to speak to a specific department that they can’t reach that department rarely rings back despite what reception says
C) you will always be waiting on visit between 30 minutes to 1 hour 30 minutes for every scan…sometimes longer.

Not the service you expect when paying privately.

2022年5月3日
自発的なレビュー
CREATE Fertility - St Paul's ロゴ

CREATE Fertility - St Paul's からの回答

Hi Rachel,

Thank you for taking the time to leave a review, and we are sorry to hear you are not happy with your experience with CREATE fertility. We take pride in offering less drug intensive and safer treatment for women and put patient care at the center of everything we do, for this we are sad to hear we didn't meet your expectation. We are constantly try to improve our service so thank you again for your feedback.

We wish you all the best in the future,
CREATE Fertility

5つ星のうち5の評価

Best fertility clinic

I can’t express enough how happy I was with my treatment at create. I didn’t want to leave them once the transfer worked( I gave birth to a beautiful baby girl). The staff were EXCELLENT, everyone was polite, everyone was so helpful, sometimes staff would go above and beyond. I never felt judged. We are definitely coming back to create for a sibling for our little one. I would recommend create a thousand times over.

2022年4月29日
CREATE Fertility - St Paul's ロゴ

CREATE Fertility - St Paul's からの回答

Hi Sabrina,

Wow, this is absolutely wonderful news! We are so happy for you, and gratetful that we were able to help you on your journey. Again, thank you so much for your lovely words.

We wish you all the best,
CREATE Fertility

5つ星のうち5の評価

special thanks

I came here for my 1st baby. I m so happy to say now i m pregnant. While doing this process i was so stress. but all staff always made me reassure and treat me very kindly. Always kind and supported. I successed after came here. Definitely i will be there for my 2nd baby. Thank you so much for everything what you all done for me. wish you all the best.

2022年4月29日
CREATE Fertility - St Paul's ロゴ

CREATE Fertility - St Paul's からの回答

Hi Sureji,

Wow, congratulations! We're absolutely over the moon for you! Thank you so much for taking the time to leave a review and your lovely words about our St Pauls clinic and staff! We look forward to seeing you for baby number 2!

Wishing you all the best,
CREATE Fertility

5つ星のうち1の評価

Is no contact whatsoever after transfer normal aftercare?

Having had two rounds of IVF with Create/ABC and 3 transfers (resulting sadly in early losses or negatives) since July 2021, I can post honestly about my experience. While some of the staff are incredibly caring, kind and helpful, sadly this isn't the case all round. My last FET has forced me to complain (and I will update this review once I receive a reply) but involved extremely bad communication, a painful, badly performed transfer, but most alarmingly no after care at all, even after being on steroids which you can't just stop over night due to serious health issues. Since transfer day at the end of March, I have not had a single email, call, letter, or anything from anyone at the clinic. As far as Create/ABC is concerned, I had a transfer on 31 March that they don't know the outcome of, and know I was on medication that couldn't just be stopped overnight due to dangers to health (steroids) and no one has bothered to check in, advise me about the steroids, offer me any kind of support or even just find out the outcome of the pregnancy test? I honestly find that astonishing. It standard protocol to basically abandon patients after transfer, while they're on medication that can't be stopped overnight, and after a 'high risk' double transfer? As mentioned, I will update this review once I have a response from the clinic, but please let this be a warning to others. We have two embryos left frozen and feel very sad about the prospect of having to go through something similar again. I hope it might be different.

2022年4月23日
自発的なレビュー
CREATE Fertility - St Paul's ロゴ

CREATE Fertility - St Paul's からの回答

Hi,

Thank you for giving us your feedback and we're really sorry to hear you were not happy with your exeprience with us, especially in your last FET treatment. I can assure you, all our doctors and nurses work extremely hard to make our patients feel supported throughout and after treatment, so I'm sorry you didn't feel this happened for you. I have been in touch with the clinic, who I believe I have been in touch with you to discuss things and make sure you get the support you need. If you would like to discuss anything from the above with us further please do not hesitate to get in contact.

We wish you all the best in the future.
CREATE Fertility

5つ星のうち5の評価

Ivf success

We had been trying for a year when we decided to try IVF. Create team were very professional throughout. The doctors were friendly and clear on each step of the process. It’s an emotional journey and it can be hard at times but they were so great all of the staff, the receptionists, nurses and doctors. I didn’t have a lot of eggs or embryos which was hard to deal with at the time but they took very good care of those few precious ones and now I have my 3 month old son. Would highly recommend them.

2022年3月28日
CREATE Fertility - St Paul's ロゴ

CREATE Fertility - St Paul's からの回答

Hi,
Congratulations! We are so happy for you and happy we were able to support you on your journey. Thank you so much for taking the time to leave a review for the clinic.

Best wishes, CREATE Fertility

5つ星のうち5の評価

For us the Create Fertility is our…

For us the Create Fertility is our Dream come true ! We have been dreaming about this child 5 years!
Today we have baby Monica , and we are happy family!
They are professionals!

2022年3月25日
CREATE Fertility - St Paul's ロゴ

CREATE Fertility - St Paul's からの回答

Hi Romina,
We're so happy to hear you are safe and healthy with a beautiful baby girl! Thank you so much for taking the time to leave a review for our London clinic and sharing your story.

Best wishes, CREATE Fertility

5つ星のうち5の評価

Our rainbow baby is finally here….

I would like to thank Create fertility for helping us have our precious rainbow baby.

After suffering 3 miscarriages, 5 years of trying for a baby and being told by another IVF clinic that my only option was a donor egg after a failed cycle with them, create fertility made our dreams come true.

The service, the staff are wonderful. I can not fault my experience with them.

Thank you to them we finally have our precious baby girl.

2022年3月18日
自発的なレビュー
CREATE Fertility - St Paul's ロゴ

CREATE Fertility - St Paul's からの回答

Hi,
We're so happy to hear you are safe and healthy with a beautiful baby girl! Thank you so much for taking the time to leave a review for our London clinic and sharing your story.

Best wishes, CREATE Fertility

5つ星のうち5の評価

Successful frozen embryo transfer

We chose Create Fertility to have a less intensive frozen embryo transfer after quite stressful IVF cycle at a different clinic a few years back.
We were successful and had a baby girl born few weeks back. The treatment cycle met my expectations, as it was much more relaxed compared to what I experienced before and what my original clinic was proposing for this time around. Create also used far fewer drugs than my original clinic was suggesting and this approach worked well for us. As a result the treatment was also less costly.

2022年3月16日
CREATE Fertility - St Paul's ロゴ

CREATE Fertility - St Paul's からの回答

Hi Lucia,
Congratulations! We are so happy for you and happy we were able to support you on your journey. Thank you so much for taking the time to leave a review for the clinic.

Best wishes, CREATE Fertility

5つ星のうち5の評価

Create have been amazing from start to finish

Create have been amazing from start to finish and we can't thank them enough for the care, compasion, excellent professionals and permanent support.
We did 3 cycles and one embryo transfer that worked first time so we are delighted to have followed the doctors advice.
The IVF journey is very hard at times but Create went above and beyond to make us feel contained and listened.
I can't recommend them enough! Thanks so much again!
Paula & Tristan

2022年3月3日
CREATE Fertility - St Paul's ロゴ

CREATE Fertility - St Paul's からの回答

Hi Paula,
Congratulations! We are so happy for you and happy we were able to support you on your journey. Thank you so much for taking the time to leave a review for the clinic.

Best wishes, CREATE Fertility

5つ星のうち3の評価

Mixed review

We had treatment at the Hertfordshire and St Pauls clinics.
We now have a beautiful baby girl who is 9 weeks old.
Deidre, the nurse in the Hertfordshire clinic was very kind and helpful.
We were told we would have more eggs than we ended up with which has led to only 1 embryo on ice.
The egg retrieval was quite traumatic and the nurses and drs did not treat me like a patient or with much respect. It felt like I was just a piece of meat.
Husband was also totally ignored during the whole procedure.

2022年2月25日
CREATE Fertility - St Paul's ロゴ

CREATE Fertility - St Paul's からの回答

Hi Sara,
Thank you for taking the time to leave a review. We take pride in offering less drug intensive and safer treatment for women and we are always constantly trying to improve our service. Agian, thank you for your feedback as we do take patient feedback very seriously.

Kind Regards,
CREATE

5つ星のうち5の評価

Thank you CREATE

I had IUI treatment with CREATE Fertility and am pleased to say i now have a beautiful baby girl :) I am so pleased i chose them for my treatment, the staff were really helpful & supportive throughout the process from start to finish. I would definitely recommend them to anyone starting their fertility journey.

2022年2月24日
CREATE Fertility - St Paul's ロゴ

CREATE Fertility - St Paul's からの回答

Hi,
We're so happy to hear it was successful for you! Thank you so much for taking the time to leave a review for our London clinic and sharing your story. Sending mum and baby lots of love.

Best wishes, CREATE Fertility

5つ星のうち5の評価

Thank you Create fertility

A very nice clinic, very helpful.
They made the all process very smooth and quick. We are now very happy parents
Thanks a lot

2022年2月21日
CREATE Fertility - St Paul's ロゴ

CREATE Fertility - St Paul's からの回答

Hi,
Thank you so much for leaving a review, we are so happy we were able to support you.

We wish you all the best,
CREATE Fertility

5つ星のうち4の評価

Create helped me conceive

Create helped me conceive my two beautiful boys when all else failed. The clinic provided personalised care that met my specific needs and supported me through my journey to have a family. Thank you.

2022年2月16日
CREATE Fertility - St Paul's ロゴ

CREATE Fertility - St Paul's からの回答

Hey,
Thank you so much for leaving a review, we are so happy we were able to support you.

We wish you all the best,
CREATE Fertility

5つ星のうち5の評価

Thank you CREATE fertility - St Pauls

It was an emotional minefield experiencing miscarriages and then infertility. Following a long journey coupled with delays due to Covid we had NHS funding approved and had to choose a provider to start our one round of IVF. My husband and I are so pleased we choose CREATE fertility. There was no waiting time and lots of flexibility with appts which was important so that my husband could join me for the scans and consultations. The staff were very friendly and we felt cared for. I hyper stimulated and felt unwell after the egg retrieval but they were fantastic and brought me in immediately to get checked and have all the appropriate tests. I felt safe and very well informed throughout. My husband and I now have a very healthy baby boy. We can’t thank the team enough.

2022年2月11日
CREATE Fertility - St Paul's ロゴ

CREATE Fertility - St Paul's からの回答

Hi,
We'm so happy to hear you are safe and healthy with a beautiful baby boy! Thank you so much for taking the time to leave a review for our London clinic and sharing your story.

Best wishes, CREATE Fertility

5つ星のうち5の評価

Excellent experience at St. Paul's clinic

Can't thank Create fertility enough for the excellent care and treatment I received at the St. Paul's clinic. I'm currently holding my 6 week old son in my arms after 3 successful egg collections and a first time
positive implantation. The clinic is very modern and clean and well located and I was always very impressed with the doctors and staff who treated me.
I had a very positive experience and would have no problem in recommending this clinic to any couples requiring IVF. I will also be using them again if needed for a potential baby number 2.

2022年2月11日
CREATE Fertility - St Paul's ロゴ

CREATE Fertility - St Paul's からの回答

Hi Steph,

Wow, congratulations! We're so happy for you, we hope mum and baby are doing well. Thank you so much for taking the time to leave a review and your lovely words about the clinic and staff!

Wishing you all the best,
CREATE Fertility

5つ星のうち5の評価

I have nothing but praise for all that…

I have nothing but praise for all that are involved at create fertility. I always receive compassion and care with whomever I speak to. I highly recommend them.

2022年2月9日
CREATE Fertility - St Paul's ロゴ

CREATE Fertility - St Paul's からの回答

Hi Rachel,
Thank you so much for leaving a review, we are so happy we were able to support you.

We wish you all the best,
CREATE Fertility

5つ星のうち5の評価

Mild IVF at 41 and a diabetic using sperm donor

I had my ivf treatment at create St Paul’s, using a sperm donor last March. I’m a diabetic, 41 with low egg reserves. The clinic were really clear with me about my chances. I was recommended mild ivf as my egg count was low and it was important that I produced quality eggs rather than the quantity of eggs. My left ovary produced three eggs, but at day 10 they weren’t large enough. Then suddenly my right ovary which had a cyst produced an egg. At day 18 I was told that the egg is large enough to be collected. At day 21 they collected the one single egg that I had and fertilised it with the donor sperm. The staff was excellent during the whole process, the appointments were easy to book and quick. There was no waiting around. Two weeks later, my pregnancy hormones increased but I needed to have three blood tests before it could be confirmed that I was pregnant as the hormone level wasn’t high enough and there was the possibility that I was having a chemical pregnancy... however, last November, 3 weeks early, I gave birth to a beautiful healthy boy. I feel my family is now complete with me and my two children.

2022年2月9日
CREATE Fertility - St Paul's ロゴ

CREATE Fertility - St Paul's からの回答

Hi Sharla,
Congratulations! We are so happy for you and happy we were able to support you on your journey. Thank you so much for taking the time to leave a review for the clinic.

Best wishes, CREATE Fertility

5つ星のうち5の評価

Outstanding clinic

My partner and I had a fantastic experience with Create from our initial consultation through to the very end of our treatment. I had 3 rounds of egg collection and 1 embryo transfer and got to meet a lot of the staff and doctors. Each doctor that I saw throughout my treatment was fantastic and I felt I had a whole team supporting me 7 days a week. The clinic itself was impeccable. I had my treatment during lockdown and every protocol was adhered to, but still felt welcoming. I am also pleased to say that I welcomed a baby girl at the end of 2021.

2022年2月4日
CREATE Fertility - St Paul's ロゴ

CREATE Fertility - St Paul's からの回答

Hi Maxine,
Congratulations! We are so happy for you and your little family! We are thrilled to have been able to support you on your journey. Thank you so much for taking the time to leave a review for the clinic.

Best wishes, CREATE Fertility

5つ星のうち5の評価

Excellent fertility clinic

We would highly recommend create for fertility treatment. They were able to tailor the treatment exactly to us, and took a mild minimal approach, which was ideal for us and resulted in two successful pregnancies so we are overjoyed!

2022年2月1日
CREATE Fertility - St Paul's ロゴ

CREATE Fertility - St Paul's からの回答

Hi Emma,
Thank you so much for leaving a review, we are so happy we were able to support you.

We wish you all the best,
CREATE Fertility

5つ星のうち5の評価

So grateful to Create Fertility

Create supported us through our IVF journey with the utmost care and attention despite all the challenges of COVID restrictions and closures in 2020. After 2 failed rounds, we were finally successful with our final frozen embryo transfer. They were on hand to answer all my queries and accommodate scans around my work schedule. The nurses were especially sensitive and kind during the lows and Dr Kulkarni was especially supportive.

2022年1月24日
自発的なレビュー
CREATE Fertility - St Paul's ロゴ

CREATE Fertility - St Paul's からの回答

Hi,

Congratulations! Thats great news to hear and I hope mum and baby boy are doing well. Thank you so much for leaving a review, we are so happy we were able to support you.

We wish you all the best,
CREATE Fertility

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