Crowngreen レビュー 121

Crowngreen からの回答

4日前

Dear Player,

Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations.

We understand how frustrating and confusing this situation must be, especially when it concerns your balance after canceling a bonus. Allow us to clarify that, as per the bonus terms, while a bonus is active, any winnings generated - even from real balance bets - may be credited to the bonus balance and therefore become subject to bonus conditions.

Additionally, during an active bonus, the real money balance can be temporarily locked, and upon bonus cancellation, the system recalculates the balances in accordance with these rules. This can sometimes lead to outcomes that may feel unexpected if the terms are not fully clear beforehand.

That said, we fully agree that transparency is essential. Your concern about not receiving your game history or a proper explanation is valid, and this is something we take seriously.

We would appreciate the opportunity to review your case in detail and provide you with a full breakdown of all transactions and gameplay. Please contact our support team via live chat or email at support@crowngreen.com so we can investigate thoroughly and clarify everything step by step.

Best regards,
Crowngreen Team

Crowngreen からの回答

4日前

Dear Player,

Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations.

We understand how frustrating it can be to face withdrawal issues due to incorrect account details. Please note that for security reasons, certain information, such as your phone number, may need to be verified or corrected before a withdrawal can be processed.

We have carefully reviewed situations like this, and they can usually be resolved quickly once the correct details are confirmed. We kindly ask you to contact our support team via live chat or email at support@crowngreen.com so they can assist you in updating your phone number and completing the verification process.

Our team will be happy to guide you through the steps needed to ensure your withdrawal is processed as soon as possible.

Best regards,
Crowngreen Team

Crowngreen からの回答

4日前

Dear Player,

Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations.

We are very concerned to hear about your situation and the claims regarding your funds. Please note that we take such matters extremely seriously, and all transactions are subject to thorough review and verification.

At the moment, we are unable to identify your case based on the information provided. We kindly ask you to contact our support team via live chat or email at support@crowngreen.com with more details so we can investigate this matter properly and assist you further.

We are committed to resolving all issues fairly and transparently and would appreciate the opportunity to clarify this situation.

Best regards,
Crowngreen Team

Crowngreen からの回答

2026年4月5日

Dear Player,

Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations.

We take such concerns very seriously, and we would like to clarify that all withdrawal requests are processed in accordance with our policies and security procedures. We have carefully reviewed your case, and our team is always committed to ensuring that every transaction is handled fairly and transparently.

If there has been any misunderstanding or delay, we would truly appreciate the opportunity to investigate this further for you. Please contact our support team via live chat or email at support@crowngreen.com so we can review your situation in detail and assist you as quickly as possible.

Best regards,
Crowngreen Team

Crowngreen からの回答

2026年3月31日

Dear Jameson,

Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the frustration you’ve encountered, particularly regarding the verification process and your withdrawal.

We understand how discouraging it can feel when repeated verification requests create the impression that your efforts are not progressing. Please know that such procedures are typically in place to ensure a secure and compliant environment for all players, although we recognize how this may feel from your perspective.

Your feedback is important, and we would appreciate the opportunity to better understand your situation and provide further clarity. Please reach out via email at support@crowngreen.com so we can communicate with you directly.

Best Regards,
Crowngreen Team

Crowngreen からの回答

2026年3月31日

Dear Melcor,

Thank you for taking the time to share such a detailed account of your experience. We truly appreciate your feedback and are sorry to hear about the difficulties you’ve encountered, especially after what had previously been a positive experience for you.

We completely understand how concerning it must feel to face repeated withdrawal issues after successfully completing all wagering requirements, particularly with a larger amount involved. It’s also understandably frustrating when communication does not meet your expectations during such an important moment.

Please know that situations involving payment methods, especially when multiple options have been used, can sometimes require additional coordination or specific processing steps. That said, we recognize how the lack of clear updates can add to your concern.

We genuinely value your experience and would appreciate the opportunity to better understand the details of your case and provide clarity. Please reach out via email at support@crowngreen.com so we can communicate with you directly.

Best Regards,
Crowngreen Team

Crowngreen からの回答

2026年4月1日

Dear Dawn,

Thank you so much for sharing your positive review. We’re delighted to hear that you’re enjoying the app, along with the great games and bonuses - creating a fun and rewarding experience is exactly what we aim for.

Your kind words truly motivate us to keep improving and delivering even better service. We also have exciting promotions available, so feel free to explore them anytime.

If you have any questions or suggestions, please contact our support team via live chat or email at support@crowngreen.com. We are always happy to help.

Best regards,
Crowngreen Team