CTD Tiles - Cambridge - Central レビュー 18

Ctd confirmed delivery for 2 August. No tiles arrived. Sorry they weren't ordered, they will be with you Wednesday. No tiles. I ring. They take number. No call I ring back. Oh sorry, guarantee delivery Fri 9 August. Request refund of delivery charges. Agreed. No delivery Fri 9 August. Ring to inquire. Phone number taken. No call back. Phone 1 hour later. Oh sorry transport issues. No delivery today . Raise complaint and still no refund on delivery charges. Now guaranteed delivery Monday 12 August. Offered refund of £45. Will never use this firm again. Incompetent. Wow despite assurances - not delivered Monday... Now guaranteed delivery Tuesday 12?

Very friendly and very helpful, will definitely use and recommend to friends and family.

Easy to order , great samples enabled is to male a good choice perfect for kitchen.
Good delivery to store, easy to pick

Easy to order. Helpful guy on collection.
Two small problems -
Called me the day after the order had arrived at the depot and a day later than I expected.
The order number I had was completely different to the order number he had at the depot so he couldn't find the information on his system, even when I gave the company name. Had to go into the store area and physically look for it.

Great selection of tiles and the team were really helpful and knowledgeable. They spent lots of time helping me to find tiles that were suitable and were friendly and professional.

Excellent customer service. Order placed online, phone call to let me know goods were in store ready to collect. Very polite and professional.

The team at CTD Cambridge central are great, very efficient and friendly. As a bathroom business we have used them regularly and have no complaints. They regularly chase up issues of their own accord to help things run smoothly our end.

Great service & well priced - happy customer!

Prompt responses to email enquiries and follow up, as well as straightforward ordering of full sample tiles as well as a very good knowledge of the products and installation in store.

CTD have a huge selection of high quality tiles but what makes buying from them such a pleasure is the team at the Nuffield Close branch! I could not have been happier with the service and advice we have received from each and every one of them. Nothing was too much trouble, they were incredibly patient with us when we kept coming back with more and more questions, and were extremely knowledgeable and experienced. I was kept up to date with all developments and our gorgeous tiles have safely arrived this morning. Very happy customer!

The best tiles shop in Cambridge.
I haven't experienced such amazing customer service for a while...
All people from the Cambridge Central branch are fantastic - Rita, Josh, Alvin, Toni.
Thank you guys!
When you shop there, you feel that these people are taking your need to their hearts. Very attentive to the customers needs, very friendly, they will do an extra mile, just to feel you are supported through out your project.
They have the best selection of tiles and even if they don't have something in stock, they will make everything possible to deliver them.
Thank you very much for being there for us!

Tiles arrived on time and with no issues will use again when needed and the transaction went smoothly

A very friendly and efficient staff and service.

I can't praise more the service I received from CTD tiles, especially one of the reps Joshua Groener. He has been extremely professional and knowledgeable in many areas of the construction not only with the tiles and flooring, his advice helped me with speeding my project along. It is a shame that in the end due to Covid I couldn't finalise the order through, but his expert advice allowed me to complete my refurbishment on time. Thank you.

Needed to choose some tiles for a wet room. Excellent service from supplying samples to helping choose the correct tiles with adhesive grout etc
Would highly recommend all the staff at the Cambridge branch.

Joshua was a superstar with the big shower project and assisted me very well.