Lidl GB レビュー 6,344

I shopped at your branch in Malvern today and I would like to do a big shout out and thank you to the young ladie who was on the till. She saw me struggling to pick up my shopping due to arthritis and offered to help me pick up and put ready to cash out. She was such a lovely girl she continued to help me and she deserves a big mention. Thank you

Worst customer service ever

I visited the store with my two-month-old baby in a pram and found that the lift was out of order. I was directed to use the escalator ramp, which felt extremely unsafe. When I asked staff for assistance, I was told they were too busy to help.

During this time, I struggled to safely manage my pram, and I also witnessed another customer with a pushchair nearly fall. This was a distressing and potentially dangerous situation, particularly for parents and those with mobility needs.

I am very concerned that this matter has not been acknowledged, as it raises serious questions about customer safety and accessibility in your store.

I mostly have good experiences with Lidl, however I sometimes don’t find what I need in their stores

Would give them 0 stars if I could, have still been waiting for a full refund for months now after wrongly being accused of stealing. I asked for a full refund and returned all items and instead of receiving a full refund I was still charged and was also charged an additional amount of money and now they are dodging me and making up excuses not to return my money to me. I would avoid at all costs, was the worst experience coming to this store and their employees need customer service training. A male employee followed me out of the store to physically attack me after I rightfully asked for my refund. Disgusting place and disgusting workers

MacAlpine road store in Dundee … Richard from Ireland was so helpful and professional helping me to car with overload of groceries I’d bought .. great customer service with a smile

Very Poor Customer Service. I went back their to return and refund and instead they shows very disrespectful behaviour. Manager referred to me to call to Lidl Customer Care and ask them that we have denied return. That's 300 Victoria Road Branch.

LITTLEHAMPTON STORE - CHAOTIC & MESSY & very off putting to shop in. No-one seems to make any effort to keep the place looking presentable. Freezer cabinets have items randomly CHUCKED ON TOP of each other & JUMBLED UP; likewise with "special offer" items. LONG QUEUES at the ONE or TWO manned tills, add to the down-at-heel & couldn't-care-less atmosphere. This has been getting worse & worse for YEARS! How LiDL won awards I do not know.

Staff rude and unhelpful and seem to be working there under duress or possibly court orders. Shocking customer service! Seems like the staff would benefit from training.

Three times I have gone to buy a tool that was in stock. Not in stock at all. When to both stores in Darlington co Durham still not in stock. This is getting to be a urine extraction that I will not be participating in any more. A waste of my time fuel etc. So no more lidl
excursions for me.

Lidl Houghton le Spring is turning from bad to worse. From the dirtiest store you can imagine to the dirtiest and offering the worst service. A nice combination isn’t it? Saturday morning, plenty of customers, out of 6 checkouts 1 ONE staffed. Another employee directing customers to the self checkout. Sorry Lidl, if I would like to work for you I would apply first. Paying for the product and being forced to do stores work?! Shall I also next time restock shelves? Don’t worry our family is going to spend money elsewhere.

I worked for Lidl at the Fratton store in Portsmouth, and initially my experience there was positive. The team was supportive, and I felt well treated during my time at that location.

This changed when the store underwent refurbishment and I was temporarily reassigned to the Totton store. This resulted in a substantially longer commute and increased personal expense. I was informed that these additional travel costs would be reimbursed, provided I retained and submitted my tickets.

I followed this instruction and kept my tickets, which I then submitted to management as requested. Over time, these costs amounted to several hundred pounds. I was also advised that scanned copies would not be accepted, and that original tickets were required, meaning I did not retain duplicates.

When I later enquired about reimbursement, I did not receive a clear response, and it appeared that there was no record of the submitted tickets. Subsequently, I was informed that I had not submitted any tickets.

As some of the tickets had been purchased with cash, I was unable to provide alternative proof. However, for certain journeys I was able to show partial evidence via mobile banking transactions. This information did not appear to be considered.

I made attempts to raise and escalate the issue, both in-store and via email to head office, but did not receive a resolution.

As a result, I incurred a financial loss for travel expenses that I had understood would be reimbursed. While my initial experience at the Fratton store was positive, this matter was not resolved satisfactorily and has negatively impacted my overall view of the company.

Opened a bottle of water i bought a while ago,seal was already broken and top was taped up with tape seal.I could be bothered to return fo 40p

Would somebody clean up the check out machines they are aways filthy. Nobody ever wants to serve customers on the checkouts either lazy much.

I had a very upsetting experience at Lidl Dartford today that has left my family and me extremely angry and disappointed.

At around 19:21 this evening, my wife visited the store with our three children (our 10-year-old twins and our 8-year-old) to buy groceries for dinner, while I waited in the car. While in the shop, my son briefly picked up a protein bar, looked at it, and then put it back.

After my wife had already paid for all the items, the cashier, Susan, suddenly asked my son where the protein bar was and then patted down his arm. This was completely unacceptable. My wife was standing right there, yet Susan did not think to ask her first or clarify the situation properly. Instead, she jumped straight to accusing my son of shoplifting.

My son calmly explained that he had put the item back and even showed her where it was, but the damage was already done. Being accused like that, especially in front of his mother, was humiliating and unnecessary.

When my wife came back to the car and told me what happened, I was furious. I went back into the store and spoke to the store manager, Colin, to express how unacceptable this was. We are hardworking parents raising respectful children, and to have my son treated like a thief without any proper check or communication with his parents is deeply insulting.

This was a horrible experience for my family, and because of this incident, we will not be shopping at this store again.

The Bletchley store in Milton Keynes where do I start firstly no trolleys outside what so ever outside, no baskets by the door when you walk in there is only ever 1 till open the self serve is card only, the staff ain't very bright, the managers well how they got a job there is beyond me, I've tried multiple times to apply there even with over 30 years Experience in retail I keep getting turned down, a few months ago my little sister went in one night to get a few bits which wasn't in stock and she left before she could the security guard demanded to look in her bag which she said no cause she didn't steal anything but she did and was humiliated and she will now no longer go there and it was her favourite place

I looked on the LIDL app on my mobile phone. The magazine for next week is usually up on the app on a Thursday. I couldn't find it. Explained to the chat people. They were so unhelpful. I was put through to customer service who were worse than useless. I am not pleased at all get a customer service that actually helps it's customers.

I bought a 'Rainbow salad', well within date & tasted fine but more than a little put-off when I discovered two pieces of Cucumber had been half eaten!
No more of those for me!

Customer Services are appallingly lazy. They seem to do anything they can to stop you raising an issue with them. I bought a 12-pack of Carrick Glen still water, 500ml bottles. It came with an outer plastic wrapper on which the barcode was unreadable. The whole thing cost £1.75, so no, I didn't ask for a receipt. The problem is they are too hard to open, I have to use a knife. Lidl's reponse? Without the barcode we don't know which product you mean. (Translation: We can't be bothered to check.) Without a receipt, we can't invetigate. (Translation: We can't be bothered. At all.) It's a design fault. I wasn't asking for a refund--just someone to think about how to get these bottles open withut causing injury. I also mentioned that the plastic is so hard, the bottles don't compress for recycling. DEFINITELY not shopping there any more!

So the tills disappear for a card only gated self service hell hole with a disinterested worker who seems permanently grumpy.
I'm not sure the quality is as good as aldis either.

Yesterdays Burnham on Sea visit is likely to be my last-unless something amazing as a special offer.

The lidl plus is crap also in my opinion, extra nonsense for little gain.

The worst website for a supermarket I have seen. It is impossible to find prices for their products, apart from a few on offer from some categories. They have a search box and I thought that, maybe, it will show me all the detergents they have (this is what I searched for). I couldn't be more wrong, it showed me a few perfumed trees you hang in your car to smell nice inside.
I really don't understand the management of this company, isn't important to them to attract more customers???