I couldn't recommend CTD Tiles enough. Andrew and the team went above and beyond at every stage. Their knowledge and passion shone through - it was a pleasure dealing with them and they made the entir... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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The customer service provided by Simon @ CTD tiles, Norwich, was exceptional. He went above and beyond to help me find the tiles I was looking for, gave excellent advice , placed the special order for... もっと見る
After ordering our tiles, there was an unexpected delay with the delivery of replacement tiles, this started to cause us an issue with trades and we were in danger of not having a bathroom for... もっと見る
I recently visited your store in norwich and I found the staff there were very helpful especially the manager I think his name is Stuart and I will be returning in the near future.
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I’ve been using CTD tiles for years
I’ve been using CTD tiles for years, they have a good variety of tiles and fixing and I rarely have to go elsewhere. Great people!
I recently visited your store in…
I recently visited your store in norwich and I found the staff there were very helpful especially the manager I think his name is Stuart and I will be returning in the near future.
First class service
This was my first visit to the store.
To me, customer experience is everything.
The helpfulness and product knowledge I received was second to none.
Thankyou Matt for all your help.
Outstanding service
After ordering our tiles, there was an unexpected delay with the delivery of replacement tiles, this started to cause us an issue with trades and we were in danger of not having a bathroom for the foreseeable 😞
I called the main office Customer Service, straight away they took the details and within 15minutes Lee returned my call and after listening to my moaning and our situation he immediately looked to resolve it.
Next morning we received the missing tiles!
He kept us informed throughout the process of what he was doing, even phoning us at 7pm with the latest update!
Outstanding service which we hugely appreciated - thank you Lee
been using ctd in norwich for years…
been using ctd in norwich for years always a great shop to get all your tiles,grout,adhesive with all the best brands in stock weber,bal,mapei,ardex the staff are always helpful will use the for years to come.
Andrew 10/10
Went into store yesterday, Andrew was super helpful and made the experience extremely personable. Highly recommend him and the team for any tile needs!
Going back for the next project.
Thanks Andrew!
I couldn't recommend CTD Tiles enough
I couldn't recommend CTD Tiles enough. Andrew and the team went above and beyond at every stage. Their knowledge and passion shone through - it was a pleasure dealing with them and they made the entire experience stress-free. There's only one place I'll be buying tiles from in future.
Absolutely shocking customer service…
Absolutely shocking customer service tbh no customer service at all. We looked at several tile places and we decided we like a certain tile at CTD tiles. So we ordered a sample to make sure told on a Friday that said tile will be in shop to collect on Tuesday- someone at this branch in Norwich they forgot. On the same Tuesday we reordered the said sample of tile and we were then told it’ll be ready for collection on Monday. We take another 50 mile round trip after being told the tile has arrived only to find they had ordered the wrong tile. So we headed home fuming and went to Tops Tiles who were very helpful so we ordered over £400+ worth of tiles trim etc and TOP TILES had excellent customer service- so Ctd tiles are rubbish in comparison
Exceptional Customer Service
The customer service provided by Simon @ CTD tiles, Norwich, was exceptional. He went above and beyond to help me find the tiles I was looking for, gave excellent advice , placed the special order for mosaics, and arranged a delivery within a couple of days. Then, after I discovered I'd not ordered enough tiles, even came in on his day off to place the order for additional tiles, in order to have them delivered before my builder was due to leave site. Simon even called me to check the tiles had been delivered on time. Without his help, my work would have been delayed by days. For that, I cannot thank him enough.
Your order confirmation states “once…
Your order confirmation states “once your order is ready for collection you will receive another email/phone call advise.” I am still awaiting this and you instead send a how did we do email. So it is currently not good.
Poor service in showroom and on delivery
When we visited the showroom, staff were too busy with trades people to give us the time and help we wanted.
The delivery service was poor, they first dumped our pallet in the middle of our drive, meaning when I came home I would not be able to enter our drive; when my wife asked them to move it to the side they dumped it so the pallet was sticking out by about 3" into the road, which meant that as the road is just a narrow single track road, there was every possibility of the tiles being hit by a passing vehicle. There was no way my wife could move this heavy pallet of tiles. Fortunately I came home soon afterwards, and in the pouring rain between us we managed to dismantle the tile pack and move all the packs one by one down the long drive to the garage.
Robin
Robin, the Store Manager at the Norwich was more than helpful when buying tiles.

CTD Tiles - Norwich からの回答
Online order with customer collection
Online system really easy to use with calculator function to help with quantity and waste. In store service polite and efficient. Tiles brought to vehicle which was a nice touch. Thank you.

CTD Tiles - Norwich からの回答
Always happy to help and give advice
Always happy to help and give advice, quick with serving and a friendly branch to deal with.

CTD Tiles - Norwich からの回答
Quick ordering, great service
I ordered my tiles online as they were not in stock but received notification of availability within a couple of days. The tiles were delivered to my local store within a couple of days and the staff at Norwich were very helpful, polite and efficient and even helped me load the heavy tiles. What's not to like.

CTD Tiles - Norwich からの回答

CTD Tiles - Norwich からの回答
I cant recommend this store highly…
I cant recommend this store highly enough. The manager is so knowledgable and helpful. Nothing is too much trouble and if you value customer service this is the place for you.

CTD Tiles - Norwich からの回答
Great bunch of guys where nothing is…
Great bunch of guys where nothing is too much trouble, great knowledge and very efficient, cant recommend them enough.

CTD Tiles - Norwich からの回答
Super team
I visit this store most days and the service is first class. Robin and Chris are always helpful.

CTD Tiles - Norwich からの回答
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