Culinarycave レビュー 20

Culinarycave からの回答

2026年1月15日

Hi Roni,

Thank you for your feedback. We’re sorry to hear you feel dissatisfied with your experience. We’d like to clarify that our customer support team did make efforts to accommodate your return and clearly informed you in advance that return shipping costs would be the customer’s responsibility, as outlined in our published Return & Refund Policy on our website.

While we understand that this outcome may not have been what you hoped for, decisions made in accordance with company policy do not reflect a lack of customer service. Customers are also welcome to use any shipping carrier or option of their choice, including more cost-effective alternatives, when returning an item.

If you would like further clarification or assistance within our policy guidelines, our support team remains available at support@culinarycave.com
or +1 (888) 800-6897.


The Culinary Cave Team

Culinarycave からの回答

2026年1月15日

Hi Haley,

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We’d like to clarify that all return requests are handled by our customer support team in accordance with our official, published Return & Cancellation Policy, which is available on our website. For consistency and fairness, we’re unable to process returns based on policies presented from unofficial or third-party sources.

Our responses are carefully reviewed to ensure accuracy and compliance with our procedures, and we always aim to communicate respectfully and professionally. Your concern was addressed based on the applicable policy for your order.

If you would like further assistance or clarification, we encourage you to contact us directly at support@culinarycave.com
or +1 (888) 800-6897.


The Culinary Cave Team

Culinarycave からの回答

2025年11月28日

Hi Judith,

Thank you so much for the wonderful review! We’re thrilled to hear that your new mixer is handling your sourdough loaves and pastries with power and ease. It’s great to know that it’s strong enough to take on heavy dough so you can skip the manual kneading and enjoy a smoother baking experience.

We truly appreciate you choosing Culinary Cave and are so glad you love your new mixer! If you ever need anything, we’re always here to help.


The Culinary Cave Team

Culinarycave からの回答

2025年11月28日

Hi Nikki,

Thank you for your feedback. We understand your concern and we’re sorry for any frustration caused. Upon reviewing your order, it had already been confirmed and processed by the time your cancellation request was received. As outlined in our published Cancellation & Return Policy, orders are typically processed within 24–48 hours, and often sooner. Once processing is complete and the carrier has picked up the package, cancellations may incur applicable fees.

On the same day you requested cancellation, UPS had already picked up the shipment. UPS tracking pages can take several hours to update, which is why the status may have appeared different at the time you checked. Our team provided refund options in accordance with our policy, including details about associated fees.

If you would like further assistance or wish to move forward with any available options, please contact us at support@culinarycave.com
or +1 (888) 800-6897 and we’ll be happy to help.

The Culinary Cave Team

Culinarycave からの回答

2025年11月28日

Hi Alex,

Thank you for the 5-star review! We’re happy to hear that the product met your expectations. We appreciate your trust in us and are glad you had a great experience.

If you ever need anything in the future, we’re here to help!

The Culinary Cave Team

Culinarycave からの回答

2025年11月28日

Hi Marlan,

Thank you for the great review! We’re glad to hear you enjoyed our competitive pricing and quick delivery. We appreciate you choosing Culinary Cave and are happy to know your experience was a smooth one.

If you need anything else, we’re always here to help!

The Culinary Cave Team

Culinarycave からの回答

2025年11月28日

Hi Sam,

Thank you for the great review! We’re glad to hear you enjoyed our competitive pricing and quick delivery. We appreciate you choosing Culinary Cave and are happy to know your experience was a smooth one.

If you need anything else, we’re always here to help!

The Culinary Cave Team

Culinarycave からの回答

2025年11月11日 に更新

Hi Bryan,

We’re sorry to hear about your experience. As per our records, our team sent you an email with your tracking information last November 3rd and also tried to reach you by phone on November 7th, but were only able to reach your voicemail. We’ve made several efforts to provide updates on your order but haven’t been able to connect with you directly.

Please reach out to us at +1 (888) 800-6897 or email us at support@culinarycave.com and we’ll be happy to assist you right away and ensure your order issue is resolved promptly.

Culinarycave からの回答

2025年11月28日

Hi Robert,

Thank you so much for your kind words! We’re thrilled to hear that the product is exactly what you were looking for and that it’s working great for you. It means a lot to know we were able to deliver an exceptional product and a satisfying experience.

We truly appreciate your support, and if you ever need anything, our team is always here to help.

The Culinary Cave Team