Good evening Amanda, I was expecting this as you really truly were quite rude and demanding with not a care in the world for my business, the horses, my feelings, situation, zero. I offered an extention of your ride time last January as yes the weather was so revolting you wanted to extend it and I wrote down our agreement. Its there for all to see. You can see our cancellation policy it's online, you made an agreement with me to return, but nothing within our agreed timeframe. You then apparently emailed - although our information states time and time again to CALL US TO ARRANGE ALL BOOKINGS WITH US.
Why do we only book over the phone? Because we are putting you on an 18hh large horse and for your safety therefore re our Customer Care we want to actually talk to you. So you emailed. You describe us as 'a business' as if we are some multicorporate enormous business but in fact it's just me and Heather in the office a handful of amazing staff in the yard... oh, and I have been ill. I explained. You really did not care. I offered to send you the written agreement, no care. You tried to bully me into a refund. YOU wanted to extend, we did, that time lapsed, now 11 months later you 'demand' that you want your money back despite our T&C and original agreement. I explained kindly that that was not possible as you had left it so long and our T& C's are clear. That did not suit you. I was expecting this threatened review, so here's my response. I AM sorry you did not get your experience but here's a hint. Bullying people does not make them want to help even if they could. Kindness, understanding, empathy, support, understanding of situations.... if you had shown one once of empathy then potentially compromise could have been reached, however, threats and bullying , no, sorry, I'm not having it. You are an extremely rude lady who powerplays. You twist words and there was literally no need. We are a small business dealing with our gorgeous horses and good people all the time. The team here love what we do, we work with children, adults, all sorts of folk from all backgrounds. based on love and passion not threats and mean. I remain sorry you left it so late to try and join us, but to demand your money back when YOU chose to renege on our agreement. No need. Next time you go riding have a good look at the hard work, the care, the compassion within that business, know we are all trying our best fighting to survive within horrendous economic times with an utterly dreadful government (we are farmers too but you wont care about that) and we wont be bullied unnecessarily by rude folk like you. Please, please do not return. This was not about the money it was about how you talked to and treated me. Rude.
If this makes me sound awful, apologies please do not think ill of me, but jeez this lady was something else. Cheers XX
