Curry & Paxton レビュー 

80
•
TrustScore 5段階評価の4.5

4.4

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Ordering was easy, even with prescription lenses, and my order was fulfilled and shipped more quickly than I expected. The glasses are high-quality and look great! Thanks!

5つ星のうち5の評価

Live Vicariously Like Michael Caine! Curry & Paxton's glasses and sunglasses are legendary. A large dollop of cockney-flavoured Tinseltown on your nose! The service is always excellent too.... もっと見る

企業が回答しました

5つ星のうち1の評価

Item was not the advertised measurements. Communication and tracking after the order is terrible. I have raised the issue that the item is completely different size from what’s advertised and I would... もっと見る

企業が回答しました

5つ星のうち5の評価

1. Their sunglasses & glasses are outstanding in terms of both their design and build quality. 2. Their customer service is prompt and knowledgeable. 3. The packaging is robust and delivery prompt... もっと見る

企業が回答しました

企業情報

  1. 眼鏡屋
  2. ・
  3. コンタクト レンズ提供業者
  4. サングラス店
  5. ファッション アクセサリー店
  6. 眼鏡卸業者

当該企業による記述

We are a British Eyewear brand originally established in London, England, 1886. For more than a century we were at the forefront of Ophthalmic innovation. We were awarded a Royal Warrant in 1942 and were the first British Optical business to work with the newly formed National Health Service in 1948. In 1965 our frames became part of British pop culture history when worn by British actor Michael Caine in the Len Deighton spy thriller, The Ipcress File. Caine continued to patronise our Yvan frame throughout the 60's & 70's. Today, our eyewear is handmade in East London, in small batches, by skilled artisans using the finest quality materials available. From £195.00, our frames are crafted to be worn a lifetime, classic, timeless and enduring quality


連絡先

4.4

優良

TrustScore 5段階評価の4.5

80件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 85%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.4

すべてのレビュー

(80)

過去12か月のレビュー数: 76件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Item was not the advertised…

Item was not the advertised measurements. Communication and tracking after the order is terrible. I have raised the issue that the item is completely different size from what’s advertised and I would like to return the item. 6 days have passed and still they have not replied to chasing multiple times. Hopefully the bank will assist in helping me get a refund. High prices but behind the curtain it’s a small drop shipping operation that has terrible customer service, no communication and a terrible product.

2026年10月1日
自発的なレビュー
Curry & Paxton ロゴ

Curry & Paxton からの回答

Hello Gary. My apologies for the late reply to your note and for what I expect was a very frustrating experience for you. The issue regarding the frame dimensions was an unfortunate error on our part for which I can only apologise. I understand you have now spoken with Lucy and all monies have been returned to you. I can assure you your experience is not typical and that we strive to ensure every customer expectations are met. In this instance, we've not performed as well as as we expect of ourselves and fallen very short of meeting yours. Again, please accept my sincere apologies. Best Regards Peter

5つ星のうち5の評価

Really good service

Really good service, 3 pairs requested for try on at home and arrived promptly, love the pair I ordered, would thoroughly recommend curry and Paxton

2026年9月10日
5つ星のうち5の評価

Simply the best sunglasses I’ve owned

For me, these are great stylish and Top quality made in England sunglasses would highly recommend them and also the team behind the company Curry and Paxton 👌🇬🇧

2026年9月12日
Curry & Paxton ロゴ

Curry & Paxton からの回答

Thanks so much for taking the time to give such positive feedback, we are a small team and business working incredibly hard to serve our community. Your comments are what we live for. Thanks so much. Best wishes, Simon

5つ星のうち5の評価

Beautifully crafted glasses… 2nd pair…

Beautifully crafted glasses… 2nd pair ordered already….

2026年8月24日
Curry & Paxton ロゴ

Curry & Paxton からの回答

Thank you for taking the time to comment on your experience, we really appreciate your support and the second purchase. Let us know if there is anything else we can do to help you. Best wishes Simon

5つ星のうち4の評価

Really happy with the glasses

Really happy with the glasses — they look great and I’m very pleased with them overall.
There are just a couple of things that could be improved. Delivery took quite a bit longer than I expected, and I almost didn’t receive them in time for my trip, which was a little stressful.
On the positive side, the customer service was excellent. They were always quick to reply, helpful, and kept me updated throughout the process, which I really appreciated.
The only other issue was that my phone number wasn’t included on the delivery details, which caused some problems with the courier. It would be good if this could be double-checked before dispatch in future.
Overall, I’m very happy with the glasses and the customer service. If the delivery process was a little smoother, it would have been a great experience.

2026年9月4日
Curry & Paxton ロゴ

Curry & Paxton からの回答

Good evening Jonah, Thank you for the positive feedback, we are delighted you are happy with your glasses and value your comments. We are working hard to improve our processes. We would value your specific experience on how it could improved, if you have an opportunity to email Lucy in customer services that would be really helpful. Best wishes Simon

5つ星のうち5の評価

Great product great service

Great product great service

2026年8月19日
Curry & Paxton ロゴ

Curry & Paxton からの回答

Thank you so much for positive comments, relating to our product and service. We hope you enjoy wearing your handcrafted glasses. Best wishes Simon

5つ星のうち5の評価

Great service

Customer services were very helpful in getting my glasses to me in time for a friend's wedding. Very happy with them and great service.

2026年9月3日
Curry & Paxton ロゴ

Curry & Paxton からの回答

We are so delighted to hear that you got the glasses for the wedding, we appreciate you taking the time to comment on your positive customer experience, Thanks for the loyalty to our British brand, Best wishes Simon

5つ星のうち1の評価

I agree with other negative reviews posted

I agree with other negative reviews posted. The quality of these glasses is average. Customer service is basically hopeless. Don’t waste your money.

2026年9月5日
自発的なレビュー
Curry & Paxton ロゴ

Curry & Paxton からの回答

I am sorry to hear about your disappointing experience with us, We take feedback very seriously. As the owner of the business, I'd appreciate you contacting me directly so I can understand where we have let you down and have the opportunity to put things right, Best wishes Simon Pickering

5つ星のうち5の評価

Top quality

Received the sunglasses on the day they promised. I have not taken them off. Gorgeous, and the lenses are very high quality.

2026年9月3日
Curry & Paxton ロゴ

Curry & Paxton からの回答

We are so sorry to hear about your experience, Apologies - the external automated review request was sent before the sunglasses arrived. We hope you are enjoying wearing the sunglasses, Best wishes Simon

5つ星のうち2の評価

The whole order process was hampered by…

The whole order process was hampered by long wait times from customer services to respond to emails, usually around 3 days. I needed a receipt and signed paperwork to allow me to claim back part of my costs. The glasses arrived today and despite being happy with them I will be forced to return them if I do not receive my receipt etc which I requested weeks ago.

2026年9月3日
Curry & Paxton ロゴ

Curry & Paxton からの回答

I am sorry to hear about your frustrating experience with us, we are pleased to hear you are happy with the glasses, if the matter is not resolved could you kindly email the info@ email address, and we will urgently deal with this matter, we do really value your support, we are a small business and trying hard to improve everyday. Best wishes Simon

5つ星のうち1の評価

Is this company in financial distress?

Curry & Paxton's website is very slick and professional-looking - I only wish their products and service were at the same level.

I received my glasses within a reasonable timeframe; however the quality of the product was sub-par to put it mildly.

The frames were delivered with a 6mm vertical misalignment. In effect, when worn, the frames were severely wonky.

I raised this with customer service and was issued with a return slip within a few days.

The return address is for a third-party distribution warehouse in the Midlands. Upon the first attempt of Royal Mail delivering the return, "no one was in attendance" and so the return failed. What business address isn't open during business hours?

I queried this via email with Curry & Paxton - no response.

Next day, return accepted. I emailed Curry & Paxton to confirm - no response. So I telephoned, and the person I spoke with checked "the returns list" and said it had been marked as received, but that my refund would take 10-15 business days. This, I find, contradicts Curry & Paxton's returns policy, which states an "immediate" refund will be provided.

It has been a few weeks now, and disappointingly no refund has been forthcoming.

This experience has led me to query the financial robustness of this company. As a result, I checked on Companies House, and the last set of accounts filed for year-ended 31/12/2024 make for concerning reading. Analysed by ChatGPT, verbatim: "The filed accounts show liabilities substantially exceeding assets. That is a major indicator of balance-sheet insolvency."

So, this may be a reason why I am yet to receive my refund!

I would warn anyone against doing business with Curry & Paxton.

2026年8月1日
自発的なレビュー
Curry & Paxton ロゴ

Curry & Paxton からの回答

I’m Simon, the owner of Curry & Paxton, and I wanted to respond personally to the points raised in this review.
Firstly, I’m sorry that the frames received were not right. The level of misalignment described is not the standard we expect from our products, and we fully accept that they should have arrived in perfect condition.
I have personally reviewed what happened with the return and subsequent refund. Our records confirm that the returned item was received into our distribution centre on 21 August. The return was then handled in accordance with our published returns policy and has been fully refunded.
I would also like to address the suggestion in the review regarding Curry & Paxton’s financial position. Curry & Paxton is funded and is not in financial distress. We are a small, independent British business and take both our products and the experience we provide our customers extremely seriously. Being a small business is not easy, but we are working hard everyday to improve.
We are disappointed that on this occasion we did not deliver the experience we expect, and we will take the feedback from this case into account as we continue to improve our service.

Simon Pickering
Owner, Curry & Paxton

5つ星のうち5の評価

Great experience as always delivering…

Great experience as always delivering quality glasses.

2026年8月25日
Curry & Paxton ロゴ

Curry & Paxton からの回答

Anthony, thank you for the positive comments and loyal support to our brand. We hope you enjoy wearing our handmade British glasses. Please let us know if there is anything we can do to assist you. Best wishes Simon

5つ星のうち5の評価

Fab sunnies

Fab sunnies, fab customer service. So nice to have something quality that has been made in the UK!

2026年8月4日
Curry & Paxton ロゴ

Curry & Paxton からの回答

Thanks so much for the positive comments, we really appreciate your loyalty, enjoy the sunglasses, Best wishes Simon

5つ星のうち5の評価

Possibly not my last Curry n Paxton

I ordered the Yvan spectacle frames from Germany. Delivery was very quick and the customs charges were already included.
The craftsmanship is impeccable and the frames only needed a minor adjustment by my optician. Even the optician, who wasn’t familiar with this manufacturer, praised the design and craftsmanship.

2026年7月28日
Curry & Paxton ロゴ

Curry & Paxton からの回答

Thank you for the positive comments, we pride ourselves on our hand finishing and craftsmanship. Enjoy your glasses, Best wishes Simon

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