レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Hi, another very disappointed and frustrated Custom Front customer here. Really helpful to read the recent reviews. We paid them in full for our order 2 weeks ago. We haven't even had an acknowledge... もっと見る

5つ星のうち5の評価

Great product, fantastic people! The kitchen I received from Custom Fronts exceeded expectations; it’s a quality product that’s clearly made with care. Molly took me through the process from design to... もっと見る

5つ星のうち1の評価

We ordered what we thought was going to be our dream kitchen back in August and paid almost £16k up front. Initially the communication was fast and helpful, and the design sessions were brilliant. We... もっと見る

5つ星のうち2の評価

A bad review as they are in adminstration. Bear in mind, in my opinion, this is highly unlikely to be the fault of the staff, who are apparently working, in spite of probably not getting paid. Given... もっと見る

企業情報

  1. キッチン家具店
  2. キッチン リフォーム業者
  3. キッチン用品店

当該企業による記述

Sustainable and beautiful kitchen doors and accessories for people who love nature. Made in our Sussex workshop to perfectly fit IKEA kitchen cabinets. Guaranteed for life.


連絡先

2.3

期待以下

TrustScore 5段階評価の2.5

50件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 7%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Very happy with our cabinet fronts

Very happy with our cabinet fronts. They look amazing and Lauren was a pleasure to work with.

2023年11月14日
自発的なレビュー
Custom Fronts Ltd ロゴ

Custom Fronts Ltd からの回答

Hi Conor and Claire, thank you so much for your glowing review! It was a pleasure having you both as one of our clients, and we're thrilled to hear that our kitchen fronts have exceeded your expectations and have truly transformed your kitchen into a premium space. Our team takes great pride in delivering a superb finish and providing excellent service, so it's wonderful to know that we were able to meet your needs. We truly appreciate your recommendation and have all loved seeing your kitchen in situ; it's so nice for the team to see the finished results, so thank you!

5つ星のうち4の評価

Really happy with the end result

Really happy with the end result. There was a little bit of chasing required in the early stages, but once we were through to the factory the service was much better. The attention to detail and quality was excellent and Lauren went above and beyond in the factory to get our order how we wanted it and on time. My only slight recommendation would be to sticker the side of the panel that is the 'good' side as my carpenter installed a few the wrong way. A simple thing that would mean it's not left to personal choice and the correct side is always used.

2023年6月1日
自発的なレビュー
Custom Fronts Ltd ロゴ

Custom Fronts Ltd からの回答

Thanks Anna -- we are so pleased you were happy and thank you for taking the time to leave the review and constuctive feedback.

5つ星のうち5の評価

Beautiful product with amazing finish

Absolutely stunning product which has transformed our kitchen. Can't recommend enough. Super easy to fit to ikea cabinets. They were also super helpful and made some custom pieces to fit some awkward spaces.

Thank you Lauren, you were fantastic. And we really appreciated the updates and photos when the doors were being made

2023年4月3日
自発的なレビュー
Custom Fronts Ltd ロゴ

Custom Fronts Ltd からの回答

Thanks,Simon - we are so pleased you were happy and thank you for taking the time to leave the review.

5つ星のうち5の評価

Lovely product and lovely people

We absolutely love our new custom fronts. They have completely transformed our kitchen into something really special and are exactly how I imagined they would be. The quality is lovely. All the trades working on our job have commented on how good they are.
As a few others have commented, lead times are long but that’s because of supply chain and is the same with all materials at the moment. They are totally worth the wait and once our materials arrived communication from Lauren was amazing. She sent lots of pictures of them in the workshop and messaged or called with any questions to ensure we got exactly what we wanted
Thank you!

2023年3月28日
自発的なレビュー
Custom Fronts Ltd ロゴ

Custom Fronts Ltd からの回答

Thank you so much for taking the time to leave feedback Helen. The kitchen is looking beautiful and we can't wait to see pictures when it is all finished. We are really glad that the trades have all commented - we are always looking to improve but we also have tried to think about issues that cause headaches when fitting as well; hopefully it all helps to make the overall experience better. It was a real pleasure working with you and making the kitchen and it's incredibly rewarding for us all to know that you're really happy with it. Thanks again!

5つ星のうち4の評価

Happy customer

Absolutely thrilled with our smoked oak doors by Custom Fronts. There were delays and communication from customer services could improve but once your order reaches the workshop and you start dealing with Lauren all the frustration fades away. And the end result is worth it!

2023年2月11日
自発的なレビュー
Custom Fronts Ltd ロゴ

Custom Fronts Ltd からの回答

Thanks so much Jen! We are so pleased you love your kitchen. Thanks for your valuable feedback on communication and we apologise - we did have staffing and supply issues last year because of Covid and other world events but are always improving our processes.

5つ星のうち4の評価

Thank you Lauren

Like many other customers, I experienced major delays with my order and difficulties with communication. However, late last year Lauren from the workshop team got in touch with me and told me she'd be taking over my account and would be my point of contact moving forwards. She apologised for the difficulties I had experienced and assured me that my order was a priority. Moreover, she was warm, friendly and clearly dedicated to her job. Lauren turned what was quite a stressful customer experience into a really positive one. Lauren kept me regularly updated and my fronts have now arrived and are being fitted - the quality of the product is beautiful and I'm super pleased. So all I can say is thank you to Lauren and the workshop team!

2023年1月16日
自発的なレビュー
Custom Fronts Ltd ロゴ

Custom Fronts Ltd からの回答

Thank you so much for leaving us feedback Lily. It was an absolute pleasure working with you and we appreciate your patience. Thank you for the pictures, it is incredibly satisfying to see all the hard work in situ. From all the team here, epecially Lauren and particularly Tom who worked really hard on your kitchen, we are really pleased with the end result and so glad that you are too.

5つ星のうち1の評価

Really poor company.

I too placed an order in September. There’s been no contact and phone calls/emails go unanswered. We’re at a key stage in our kitchen and to read these other reviews is both worrying and confirms our fears that they may have gone under. Really annoyed.

2022年11月6日
自発的なレビュー
Custom Fronts Ltd ロゴ

Custom Fronts Ltd からの回答

Hi David, we spoke after you messaged me on Facebook. I can see on our system that we acknowledged the order and sent a full list of products we are making but subsequently your partner made some changes. I'm investigating whether we responded to this - often our e-mails go to spam which we apologise for and which we are actively trying to resolve. As I clarified to you, your order is most definitely in our system and we provide updates accordingly, once we have more information for you.

5つ星のうち1の評価

Have they gone out of business?

Update: the day I left the below review Custom Fronts cancelled my order. I got a refund, but have lost 3 months, when I could have been working with a more reliable supplier.

Original review:
Slow, expensive and some if the worst customer service going. The only assurance I have that they’ve not gone out of business is their social media is still active. Very stressful company to work with.

I paid in full for our fronts in May. They are now beyond the max lead-time and nobody at CF is returning my calls or emails. I’ve had a terrible experience since they have taken payment and regret choosing them.

They need to employ more staff or not take on projects if they cannot deliver them to a reasonable standard.

Hoping this review gets my fronts delivered, or just a call or email with a date.

2022年8月24日
自発的なレビュー
Custom Fronts Ltd ロゴ

Custom Fronts Ltd からの回答

Hi Lizzy, We spoke several times before you left this review. As we explained due to supply chain issues experienced by every woodwork business, the batch of wood we received to make your kitchen was not up to our usual high standards. Rather than send you a shoddy kitchen without delay, we instead explained that we would need to make a new kitchen with replacement wood from our suppliers. This would delay your kitchen but we explained the reason why and that it was outside of our control. You were unhappy to wait, but we could not send out a substandard kitchen. We offered a full refund instead as you were not happy to wait, which you accepted saying this suited your purposes better. It is not true that we were not in touch and that you did not want a refund. We would have been happy to make a new kitchen for you. There was the occasional time when we did not immediately respond to your e-mail or voicemails as we are a small team of mullti-taskers and usually busy making kitchens at the workshop. We apologised and explained why this is, and spoke often.

5つ星のうち5の評価

I couldn’t have loved working with CF more…

I honestly couldn’t have loved working with Custom Fronts more.

Whilst I was initially drawn to their BEAUTIFUL fronts (obvs!), it was their absolute commitment to the quality of their product and customer service that made them stand apart for me.

From the very start of our project they were 100 % invested in ensuring that we were happy. Not only are the team super lovely, but when there was a slight hiccup with the batch of wood they’d been supplied, CF went to every length to sort it out.

The end product is absolutely stunning and I couldn’t be happier.

Will definitely be working with them on future projects.

Thanks again, Custom Fronts.

Laura

2022年8月9日
自発的なレビュー
Custom Fronts Ltd ロゴ

Custom Fronts Ltd からの回答

Thank you Laura for being such a great customer and for the beautiful kitchen which we co-created and which you have so generously shared on social media. We couldn't love it more and truly appreciate your support for our small family business.

5つ星のうち5の評価

Amazing!

Amazing!! What incredible customer service and just beautiful product. Our new doors have totally transformed our 10 year old kitchen into looking like new at a fraction of the cost of a new kitchen. The quality of the doors is just stunning.

2022年4月25日
自発的なレビュー
Custom Fronts Ltd ロゴ

Custom Fronts Ltd からの回答

Thankyou Vicky, we are so pleased to hear this. We hope you enjoy your new kitchen!

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。

他の種類のレビューについての詳細はこちらをご一読ください。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報