Really pleased with the pump cover. It’s very well made and more padded than I expected (which I’m pleased about) it definitely reduces the pump noise😊 The only negative is that I felt the deliver... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We first bought hot tub wrap, lid and egg cover over two years ago. Last year bough tub base. A few weeks ago having bought a new tub needed a new pump cover for new shape pump. A tip for tub cover is... もっと見る
Customer services quick reply reassured that cover would fit the pump with opening to fit round the spa pump pipes WITHOUT having to cut the cover as some reviews had suggested. Delivery was very slow... もっと見る
Really disappointed in the product. The frame is a complete faff and could be better engineered as it falls off the edges of the hot tub at the slightest movement and therefore the cover sinks int... もっと見る
企業が回答しました
企業情報
Cwtchy Covers について
当該企業による記述
Welsh Family-Run Hot Tub Insulation Specialists
Welcome to Cwtchy Covers
Cwtchy Covers is a family-run Welsh business based in Swansea, South Wales. We design and supply thermal insulation products for inflatable hot tubs and spas, helping customers improve heat retention, reduce heat loss, and enjoy their hot tub all year round.
After years of experience in the insulation industry, we saw one common problem for inflatable hot tub owners: rising energy bills. Our thermal products were created to help give your tub an extra layer of insulation and protection.
Visit Cwtchy CoversThermal Hot Tub Protection
Thermal Wraps, Lids & Bases
The name Cwtchy comes from the Welsh word “Cwtch”, meaning to hug and protect. That is exactly what our products are designed to do — give your hot tub a warm, protective hug.
Our range includes thermal wraps, insulated lids, thermal bases, and matching accessories designed to help improve heat retention and reduce heat loss from inflatable hot tubs and spas.
View Thermal ProductsWeather & UV Protection
Deluxe Outer Covers
Our thermal products are designed to help reduce heat loss, while our Deluxe Cover range is designed to provide added weather and UV protection.
Deluxe covers are made to fit over and around our thermal products, helping protect the full setup from rain, wind, dirt, sun exposure, and general outdoor weathering.
For the best all-round protection, we recommend combining your chosen thermal products with a suitable Deluxe outer cover.
View Deluxe CoversExtra Protection for Your Setup
Pump Covers & Hot Tub Accessories
We also supply insulated pump covers and hot tub accessories to help protect key parts of your setup.
Our aim is to make hot tub ownership easier, warmer, and more cost-effective, with practical products and friendly guidance available whenever you need it.
View Pump CoversFriendly Support Before You Order
Need Help Choosing the Right Product or Size?
We know choosing the right hot tub cover, lid, wrap, base, or pump cover can sometimes feel confusing — especially when checking sizes, product combinations, or compatibility with your hot tub model.
Our customer support team is always happy to help you choose the right products and sizes. Whether you are ordering a full thermal set, replacing a lid, adding a Deluxe outer cover, or checking which pump cover you need, we are here to guide you.
If you are unsure about sizing, compatibility, or the best setup for your tub, please contact us before ordering and we’ll be happy to help.
Contact Our TeamGive Your Tub a Cwtch
Thermal hot tub insulation, Deluxe outer covers, pump covers, and helpful advice from a Welsh family-run business.
#CwtchyAmByth
A Little Cwtch with Every Order
当該企業による記述
- Free Tap Cover with Every Order
- Every order includes a free tap cover, giving you a little extra protection for your hot tub setup. It is our way of saying thank you for choosing Cwtchy Covers.
- Free Shipping on Orders Over £190
- Spend over £190 and receive free shipping on your order. Perfect when ordering a full thermal set, Deluxe outer cover, replacement lid, pump cover, or accessories.
- Not Sure What Size You Need?
- Our team is always happy to help you choose the right product, size, and cover combination for your hot tub. Contact us before ordering and we’ll guide you through the best option.
- Add Deluxe Weather Protection
- Our Deluxe outer covers are designed to fit over our thermal products, helping protect your setup from rain, wind, dirt, sun exposure, and general outdoor weathering.
Our Cwtchy Customer Promise
Warmth, protection, helpful advice, and a little extra care with every order.
At Cwtchy Covers, we want every customer to feel confident before and after they order. Whether you are choosing a thermal wrap, insulated lid, thermal base, pump cover, or Deluxe outer cover, our team is here to help you find the right product and size for your hot tub.
We offer friendly support, honest guidance, free shipping on orders over £190, and a free tap cover with every order. If you are unsure which option is best, just contact us before ordering and we’ll be happy to help.
連絡先
Hill Insulation Ltd, Unit 4, Westfield Industrial Park, Waunarlwydd, SA4 3FP, Swansea, 英国
- 01792209879
- Info@cwtchycovers.com
- cwtchy-covers.co.uk
4.5
優良
215件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 75％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent thermal wrap
The thermal wrap I bought has matched my high expectations, and for the price paid, you would want it to. It’s clearly made with high grade materials that will protect it as well as lower the running costs.
My only concern would be the complete lack of response from the company after I asked them a question. So, good product, poor customer service.
2025年5月28日
Really easy to order and were happy to…
Really easy to order and were happy to advise on what I needed.
2025年4月8日
Very satisfied with quality and design…
Very satisfied with quality and design easy to apply and remove
2025年4月10日
Very good service.
My order arrived promptly. I received the correct sized item in good condition. I will not hesitate to use this company again. Thank you Cwtchy.
2025年4月3日
The product hot tube cover
The product, hot tube cover is terrible and cheap, 1st day on it turned the water bright yellow, some chemical must have leached out, unless the cover is very tight it still collects water on top, lastly, 20mm electrical conduit as the frame supports, very cheap.
Not worth circa £160
Regards
Nik
2025年4月10日
Thermal cover for hot tub pump
Have had the thermal cover for a while now and it has definitely helped with noise from our hot tub pump also temperature,
a great buy! goes really well with our lazy spa hot tub thermal cover.
2025年1月13日
Superb friendly company
Superb friendly company, who dealt with my query quickly and then dispatched the time the same day for next day delivery. Very pleased
2024年12月10日
Excellent quality product
Good quality product this is my second purchase from this company. Order processed imediately and arrived in 2 days
2024年10月8日
Great quality materials used in the…
Great quality materials used in the manufacture of this cover. Very good fit Very thick.
2024年9月23日
Very happy with the service and…
Very happy with the service and delivery. The product was as expected and well made.
2024年9月23日
Bought a thermal cover for my lay z spa…
Bought a thermal cover for my lay z spa heater. Really good quality, it's still summer so need to see how it performs over winter but my does it reduce the noise of the egg when on for bubbles! As I say it's made of very robust material, arrived very quick and well packaged! I'd recommend this for sure!
2024年7月26日
Not fit for purpose.
We bought our lid, jacket, pump cover and base a year ago and it is not fit for purpose. There is mould, the water pools and is needed to be scooped off the lid after rainfall, it doesn’t look as described in the picture online and I did bring this up with them. The strap has disintegrated on side. There are fade marks. I have spent approx £500 all in all for something that hasn’t lasted a year. Very unhappy customer and do not recommend.
2024年7月28日
自発的なレビュー
Item as described and delivery was…
Item as described and delivery was quick
Would recommend and purchase again if I needed to
2024年7月17日
Bought from cwtchy before
Bought from cwtchy before. Always good service and quality products
Highly recommend
2024年7月8日
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