Professionals and they have very good customer service. I had good experience. Is not the first time I bought my pole clothing from CXIX, and every time I am very satisfied.
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
They have the best customer service ever. After receiving one item in the incorrect size, they kindly offered the replacement. Since they were out of the top in my size, we have found another model wh... もっと見る
I've never felt more like a baddie than when I'm wearing CXIX. They have taken the extra effort to make inclusive designs that look amazing on all dancers. Coming out of the summer, you can also enjoy... もっと見る
Shocked to see such awful reviews - Cxix are my favourite pole attire brand. I’ve been wearing their pole clothes almost exclusively for years now and am extremely happy with the quality, design, how... もっと見る
企業情報
当該企業による記述
Est. 2015, CXIX are setting a new standard of fashion for movement artists. Loved by Pole Dancers, Aerialists and Statement Makers Globally.
連絡先
オーストラリア
- hello@cxix.com
- cxix.com
Wow… no costumer service
Wow, wish I had read the reviews here earlier. I have issued a refund but no sign of them anywhere. No confirmation of receiving the parcel, no updates whatsoever. Still waiting…
2023年5月16日
自発的なレビュー
Cxix からの回答
Hi Lotty,
Thanks for leaving a review and we are sorry to hear you didn't have the best experience.
We have looked into this and can see that we have been responding to you in a timely manner and every one of your emails was replied to the following business day. It was regarding an order that you have refused a delivery for, since you were not willing to pay the associated customs fees.
We advise on our website that for international orders (including European Union), knowing the customs process and customs charges associated is entirely the customers responsibility, and is to be managed / paid by the customer. https://cxix.com/pages/shipping-information
We ended up refunding your order even before the refused parcel reached our warehouse, which is not something we normally do, and absorbing the associated shipping cost on this order.
Thanks,
Team CXIX
Don't issue full refunds
Ordered jogging bottoms and paid for shipping.
When they cam they were too big so sent them back, paid for shipping again.
But got a partial refund with no explanation as to why.
2023年4月2日
自発的なレビュー
Cxix からの回答
Hi Hannah,
Thank you for sharing your experience and we are sorry to hear the joggers weren't the right fit for you.
We have checked and can see your order was fully refunded apart from the initial shipping cost. Please note, as per our Returns Policy we do not refund shipping fee on returned orders, only item cost.
More information on our returns:
https://cxix.com/pages/returns
Thanks,
Team CXIX
Returns are a pain to arrange and very very slow
Took 8 emails to arrange a return for an item that was FAULTY. They told me to keep the faulty one... which meant i had to pay for a return of a different item. We're now 10 days on... still waiting.
2023年3月22日
自発的なレビュー
Cxix からの回答
Hi Claire,
We are sorry to hear you've had an unpleasant experience with slow returns in the past!
We are very excited to announce that we have now partnered with a new Returns solution company, making our Returns experience a whole lot easier, quicker and more enjoyable x
HUGE LET DOWN IN YOUR QUALITY CONTROL
If there was a zero I could of given CXIX ZERO. It started with my experience shopping a pair of classified crossover bra + bottom online. The bra arrived and non-padded, apparently they are faulty items cause on website it’s clearly saying PADDED. I’ve contacted customer service on 21st January 2023 and they agreed to send replacement, so I was okay waiting the replacement parcel finally arrived on 22nd February. Opened the parcel and it was another pair of NON-padded, ok so I contacted customer service again and got promised that all non-padded ones were removed from warehouse and correct replacement will be sent again. Ok so I kept my cool and waited for another few weeks. And on 9th March 2023 I finally received the replacement parcel and they are the NON-PADDED FAULTY ONE AGAIN ! Are you serious that you’ve been keeping sending me faulty bra for THREE TIMES ALREADY ? Are you able to post me the correct item ?? Please value our precious time and STOP TROLLING ME !
2023年3月11日
自発的なレビュー
Cxix からの回答
Hi Bonnie,
We are really sorry you've had this experience, and can completely understand why that would be frustrating! It seems there was a number of things that has gone wrong with your order, for which we apologised and did our best to correct for you.
The non-padded issue was a manufacture error that we haven't come across until your order.
We use third party fulfilment centre, rather than pick and pack the items ourselves, and there appears to have been a communication breakdown in making sure the replacement is the correct padded item. Believe us, we did ask for it to be extra double checked before being shipped out, as the last thing we'd want is for you to receive the wrong item, 3 times :(
Withholds refunds against customer rights
I don't know what's happened since the rebrand but I've returned 2 orders and had to fight for the whole amount to be refunded back to me. They tried to keep the shipping cost on the first order, claiming it's because "it's a service I used". I cancelled within 14 days so I'm due the full amount. They also make you pay return shipping on top, which is all a bit cheeky considering how hit and miss their sizing is.
The other order had deductions taken out the refund even though I spent enough for free shipping. I asked for a breakdown (because they don't send any explanation of how they worked out your refund) and let's see what they come up with this time.)
Cxix used to be a decent company, not sure what's happened since the rebrand.
2023年3月6日
自発的なレビュー
Cxix からの回答
Hi Holly.
We are genuinely sorry to hear you weren't happy with our returns policy.
We do, however, clearly state that only items are refundable, not the shipping charges.
You can find more details here:
https://cxix.com/pages/returns
In better news, we now have a brand new Returns solution partner, making our Returns a lot more transparent, easier, quicker and enjoyable!
The customer service is not responding…
The customer service is not responding at all. I have written four messages related to a refund, but I got no answer. Seems that they don’t care about their customers, or don’t want to pay money for a returned order. Avoid at all costs.
2023年1月26日
自発的なレビュー
Cxix からの回答
Hi Maria,
We are sorry to hear you haven't had the best experience with your return, we completely understand the importance of quick and easy returns!
I can see that your return was refunded in the end and you were happy with the resolution. Our apologies for the delayed responses, it was a peak season and with every new message sent on the same thread, the conversation gets bumped to the end of the queue.
In great news, we have launched a new returns process, making returns a lot more easy, quick and enjoyable process!
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