I have given 4-stars because I have no complain about the products I've purchased on August 2023 and recently this year May 2025. All three kids bicycles I've purchased are the same as what they... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
If you want quality sports products and a 5-star service, the answer simply is Cyclesouq.com. I have never experienced such an impeccable service from any other online retail store, they have all spor... もっと見る
企業が回答しました
I've bought 3 bikes over the last 2 years - adults and kids. I've also referred them to my family and my cousins bought 2 bikes too. Overall I'm very happy with the purchases and very satisfied wi... もっと見る
企業が回答しました
After placing the order and making the payment, I got an email that the item I bought is out of stock. Now I have to wait till first week of December and maybe I'll receive it by then. Very disappoi... もっと見る
企業が回答しました
企業情報
当該企業による記述
At CycleSouq.com, we're passionate cycling enthusiasts and online retail pioneers committed to offering a curated selection of top-quality brands. We value the uniqueness of every cyclist and aim to provide a diverse range of products to meet all needs, making each journey enjoyable and distinctly yours. Every interaction with us enhances your cycling experience and brings you closer to your next adventure.
連絡先
Dubai, アラブ首長国連邦
- +971551523439
- Hello@CycleSouq.com
- cyclesouq.com
4.3
優良
495件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
CycleSouq.com からの回答
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
Good website poor product experience
Good website, good communication on WhatsApp and easy to track order.
Disappointing product experience from manufacturer. Handle bars not taped, no end plugs, stem and fork twisted and not aligned. No electrical tape for handlebar tape ends.
2025年6月23日
CycleSouq.com からの回答
Thank you for your feedback. We’re glad you found our website and communication smooth. We apologize for the issues with the bike’s assembly, these are manufacturing defects, and we always aim to resolve them promptly. Your input helps us improve both our products and services.
CycleSouq.com からの回答
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
CycleSouq.com からの回答
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
Enhance your online system
It’s a great website, products and offers. However, the reason for a 3 star rate is because they need to work heavily on their online system. On the item description it will show product is available and after the purchase, you receive a whtsapp message saying product haven’t arrived from main supplier and you would have to wait or request a refund. This is very frustrating for online users and i may understand that things might happen once. But i have done 3 different purchases within a span of a year and received the same WhatsApp message.
2025年6月14日
自発的なレビュー
CycleSouq.com からの回答
Thank you for your feedback. We’re glad you like our products and offers. We apologize for the repeated stock issues, it’s something we’re actively working to improve so our online availability matches reality and ensures a smoother experience for all customers. 🚴♂️
Great prices
Great prices, delivery (already assembled bike) in 3-4 days. Very cool.
2025年6月12日
自発的なレビュー
CycleSouq.com からの回答
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
Quick delivery and good products
2025年5月27日
CycleSouq.com からの回答
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
Excellent Service and Seamless Shopping Experience!
I ordered the MET Rivale helmet and Blitz Breeze sunglasses from Cyclesouq, and the whole experience was top-notch! The website was super easy to use, and I had no trouble placing my order. What really stood out was their customer support—quick, responsive, and very helpful in answering all my queries on time.
Highly recommend Cyclesouq for any cycling gear—great service and smooth experience from start to finish!
2025年5月30日
自発的なレビュー
CycleSouq.com からの回答
Thank you for your wonderful feedback! We’re thrilled to hear you had a smooth ordering experience and appreciated our customer support. Your recommendation means a lot to us! 🚴♂️
I paid for delivery and I had to drive…
I paid for delivery and I had to drive 20km to collect the shipment and paid extra money for custom fees and tax
2025年6月2日
自発的なレビュー
CycleSouq.com からの回答
Thank you for your feedback. We understand the inconvenience caused. Delivery charges, customs, and taxes are set by local authorities and beyond our control, but we always aim to make the process as smooth as possible for our customers. 🚴♂️
Pleasantly surprised that the order…
Pleasantly surprised that the order came so soon (the next day) and ready to go! The whatsapp chat for support and enquiry were also responded timely!
2025年5月27日
自発的なレビュー
CycleSouq.com からの回答
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
No response and poor customer service
I tried to order twice from cyclesouq, first time I placed the order and paid online and haven’t heard back until I followed ip with then few days later and was told the item I purchased is out if stock (tge response was also very slow), so I requested a refund and luckily the refund cane fast. Second time I placed the order for cash on delivery and again haven’t heard anything on the order so I dropped it completely and didn’t even bother to cancel it. I purchased the item I wanted from another place.
2025年5月17日
自発的なレビュー
CycleSouq.com からの回答
Thank you for sharing your experience. We sincerely apologize for the inconvenience caused during both of your attempts to order. The stock issue and delay in communication are not the experience we aim to provide, and we’re actively working on improving both inventory accuracy and response times. We're glad the refund was processed quickly and appreciate your feedback, it helps us identify areas for improvement. We hope to serve you better in the future.
Thanks CycleSouq for my Thanks for making this available here in the Middle East
Thanks CycleSouq for my shipment arriving in decent time, in excellent packaging protection, and all that I had ordered. I was very excited when I was able to unpack my new useful purchases and was happy that it was all of the items as described and advertised online that I received. Maybe in the future, work towards using more earth-friendly packaging to reduce waste and to help our planet we love to ride in. Thanks for making this available here in the Middle East.
2025年5月15日
自発的なレビュー
CycleSouq.com からの回答
Thank you for your wonderful feedback! We’re thrilled you’re happy with your order, packaging, and overall experience. We also appreciate your suggestion on using more eco-friendly packaging and will keep it in mind as we work toward reducing waste. 🌍🚴♂️
I have given 4-stars because I have no…
I have given 4-stars because I have no complain about the products I've purchased on August 2023 and recently this year May 2025.
All three kids bicycles I've purchased are the same as what they've advertised on their online store.
Apart from this, I've got a very good bargain price and delivery time is quite acceptable.
Less one star because, hope in the future they could improve their delivery time a bit faster and shorter time for UAE Customers.
Above all, I will definitely recommend this online store.
2025年5月8日
自発的なレビュー
CycleSouq.com からの回答
Thank you for your detailed feedback! We’re glad you’re happy with the products, pricing, and overall experience. We appreciate your suggestion on improving delivery times for UAE customers and will continue working to make it faster. Your recommendation means a lot to us! 🚴♂️
CycleSouq.com からの回答
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
It was the best purchase that I have…
It was the best purchase that I have made, is very comfortable and nice also, for a good price! I recommend it if you are thinking about having it.
2025年5月14日
自発的なレビュー
CycleSouq.com からの回答
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
Great personal support
I called the Cycle Souq Team for support regarding shipping to KSA. I much appreciate that I could speak direct to a team member without any annoying AI or topic selection before. Great service. I would certainly order at CycleSouq again.
2025年4月22日
CycleSouq.com からの回答
Thank you for your kind feedback! We’re thrilled to hear you appreciated speaking directly with our team and had a smooth experience. We look forward to serving you again soon! 🚴♂️
Great customer service!
2025年4月23日
CycleSouq.com からの回答
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
Highly recommended,
Highly recommended,
High quality and suitable prices even though I had to pay freight charges and customs fees to receive it in KSA still satisfied with the quality
2025年4月22日
CycleSouq.com からの回答
Thank you for your feedback! We’re glad you’re satisfied with the quality and value of your purchase, even with the additional freight and customs fees. Your support means a lot to us! 🚴♂️
Good quality
Good quality, on time delivery, satisfying shopping experience. They are really good.
2025年4月10日
自発的なレビュー
CycleSouq.com からの回答
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
CycleSouq.com からの回答
Upon Checking our system, the item was delivered within the same week the order was placed.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。