Woodland Power Products, Inc. レビュー 5,163

Woodland Power Products, Inc. からの回答

3日前

Hi RS, thank you so much for your amazing 5-star review!

We’re thrilled to hear that both our product and customer service exceeded your expectations. Supporting our customers’ needs is at the heart of everything we do, and it’s wonderful to know that commitment stood out to you.

If you ever have any questions or need assistance in the future, don’t hesitate to reach out. Thank you for choosing Cyclone Rake and for supporting our company—we truly appreciate it!

- The Cyclone Rake Team

Woodland Power Products, Inc. からの回答

3日前

Hi Happy Cyclone User, thank you for your wonderful 5-star review!

It’s fantastic to hear about your upgrades and how you’re breathing new life into your 2010 Commander Pro. Ordering a new engine and upgrading components like the impeller housing and orange impeller shows real dedication to your equipment, and we’re thrilled to have been a part of that process.

If you have any questions or need further assistance as you continue to enjoy your Cyclone Rake, feel free to reach out. Thanks again for your review and for choosing Cyclone Rake—we’re so glad to have you as a loyal customer!

- The Cyclone Rake Team

Woodland Power Products, Inc. からの回答

3日前に公開

Hi Terri, thank you for taking the time to leave such a wonderful 5-star review!

We’re thrilled to hear about your great experience with Nicole. It’s fantastic that she answered all your questions and helped you find the right package deal for your needs. Providing thoughtful and tailored support is what we aim for every day.

If you have any more questions or need assistance down the road, don’t hesitate to reach out. Thank you again for choosing Cyclone Rake, and we look forward to serving you again!

- The Cyclone Rake Team

Woodland Power Products, Inc. からの回答

2026年4月7日

Hi Tim, thank you for your terrific 5-star review!

We're delighted to hear that Nicole provided excellent customer service and was able to answer all your questions while helping with your order. It's really important to us that every customer feels fully supported throughout the process, and we're thrilled Nicole could make that happen for you.

If you have any more questions or need further assistance, don’t hesitate to reach out. We’re here to help! Thanks again for choosing Cyclone Rake, and we hope you enjoy your new equipment!

- The Cyclone Rake Team

Woodland Power Products, Inc. からの回答

2026年4月9日 に更新

Hi thank you for sharing your review. We take all feedback seriously, but we also have a responsibility to be transparent with our customers and the public.

After thoroughly searching our records, we have been unable to locate any order, return request, or customer interaction that corresponds to this review. We have no record of a refund being requested or denied, and we have no record of any safety concern being reported to our team.

Claims that our products are unsafe are ones we take very seriously — and ones we strongly dispute. Cyclone Rake has been manufacturing and selling outdoor power equipment for decades, with tens of thousands of satisfied customers who use our products safely and reliably, many for 15 to 20+ years.

We also want to be clear: we offer a 6-Month Peace of Mind Trial for residential buyers. Refusing a legitimate return is simply not something we do.

We have formally requested additional information through Trustpilot to verify this experience. If you are a real customer with a legitimate concern, we urge you to contact us directly at 888-531-7253 with your order number so we can investigate and make it right immediately.

If this review was intended for a different company, we respectfully ask that it be corrected.

- The Cyclone Rake Team

4/9/2026
We want to be transparent with anyone reading this review.

After our initial reply, we made every effort to identify and contact this reviewer. Despite repeated outreach, this individual does not appear in our customer records — there is no matching order, return request, or service interaction on file. We have no record of the experiences described.

We formally flagged this review through Trustpilot's dispute process and requested that the reviewer provide basic order information to substantiate their claims. The reviewer did not respond. Trustpilot has since reviewed our flag and has decided to keep this review online, finding no policy violations despite the inability to verify any purchase or interaction.

This outcome reflects a real limitation in anonymous review platforms: when a company does everything within its power to investigate and resolve a concern — and the reviewer declines to engage — there is simply no path to resolution. We are left with unverified claims we cannot address.

Cyclone Rake has served tens of thousands of customers for decades. We stand behind our products and our 6-Month Peace of Mind Trial. If you are a real customer with a legitimate concern, we remain ready to help — please call us directly at 888-531-7253 with your order number.

We trust our customers to read the full picture.

Woodland Power Products, Inc. からの回答

2026年4月7日

Hi Joshua, I'm so sorry to hear about the frustration you've experienced.

This is certainly not the level of service we aim to provide, and I truly regret that this has been your experience with us. Our goal is always to ensure every customer feels heard and supported throughout the entire process, and it's clear we fell short in your case.

We have personally reviewed your account and have been in direct contact with you to address your concerns. We are happy to share that a full resolution has been put in place and we are committed to ensuring everything is taken care of to your satisfaction.

Your feedback is invaluable to us, and we sincerely appreciate your patience as we worked through this with you. If there is anything else we can do for you, please don't hesitate to reach out to us directly — we are always here to help.

- The Cyclone Rake Team

Woodland Power Products, Inc. からの回答

2026年4月3日

Hi! Thank you for sharing your experience! We're so glad our tech was able to answer all your questions clearly — that's exactly the kind of knowledgeable, helpful service we strive to provide every customer.

We completely understand that ease of use is important, and while electric start isn't available on your Cyclone Rake model, we designed these models to be as simple and straightforward to operate as possible. If you ever have any questions getting started or need any guidance along the way, our team is just a phone call away and always happy to help.

We're also glad the ordering process was quick and seamless! We hope your Cyclone Rake gives you many great seasons ahead — please don't hesitate to reach out anytime.

- The Cyclone Rake Team

Woodland Power Products, Inc. からの回答

2026年4月1日

Hi Michael,

Thank you for your wonderful 5-star review!
We’re so glad to hear that our sales team was happy to answer your questions and that the ordering process went smoothly for you. Providing helpful and friendly service is what we’re all about!

If you have any additional questions or need assistance as you wait for your Cyclone Rake to arrive, don’t hesitate to reach out. Thank you again for choosing Cyclone Rake, and we can’t wait for you to start putting your new equipment to work!

- The Cyclone Rake Team

Woodland Power Products, Inc. からの回答

2026年4月1日

Hi Billy,

Thank you for taking the time to leave us a fantastic 5-star review!

We’re so happy to hear that our customer service made a great impression. Providing excellent support is one of our top priorities, and it’s incredibly rewarding to know we met your expectations.

If there’s ever anything more we can do for you, don’t hesitate to reach out. Thanks again for choosing Cyclone Rake, and we’re thrilled to have you as part of our community!

- The Cyclone Rake Team

Woodland Power Products, Inc. からの回答

2026年3月30日

Hi Thomas,

Thank you for your incredible 5-star review!

We're so pleased to hear that your experience with Woodland Power Products and Nicole was smooth and stress-free from start to finish. Making sure our customers feel cared for and supported is incredibly important to us, and it sounds like Nicole delivered exactly that.

If there’s anything else you ever need or have questions about, don’t hesitate to get in touch. We’re here to help! Thank you again for choosing Cyclone Rake, and we hope you enjoy your equipment for years to come.

- The Cyclone Rake Team

Woodland Power Products, Inc. からの回答

2026年3月27日

Hi Ray,
Thank you for your fantastic 5-star review!

It’s wonderful to hear that our team provided excellent customer service and answered all your questions, making your purchase process smooth and seamless. We’re also happy to know you appreciated staying informed about your shipping status—good communication is something we take pride in!

If you need any assistance getting started with your Cyclone Rake or have questions down the road, don’t hesitate to reach out. Thank you for choosing Cyclone Rake, and welcome to the family!

- The Cyclone Rake Team

Woodland Power Products, Inc. からの回答

2026年3月27日

Hi Pat,
Thank you for your generous 5-star review!

Mistakes happen, and we’re so glad we could make the return process smooth and hassle-free for you. We always strive to provide support that goes above and beyond, so it’s wonderful to hear that your experience with our team was a positive one—even with some order hiccups.

If you have any questions or need further assistance, don’t hesitate to reach out. We’ll always be here to help!
Thank you for choosing Cyclone Rake, and we hope the correct product works perfectly for you!

- The Cyclone Rake Team

Woodland Power Products, Inc. からの回答

2026年3月25日

Hi Lyle,

Thank you so much for your stellar 5-star review! It's amazing to hear that this is your third purchase with us over the years—that kind of loyalty really means the world to us. We’re thrilled that Nicole provided you with outstanding service and demonstrated her expertise.

If you ever need anything else or have questions down the road, don’t hesitate to reach out. We're always here to help. Thank you again for choosing Cyclone Rake and for being such a valued member of our community!

- The Cyclone Rake Team

Woodland Power Products, Inc. からの回答

2026年3月24日

Hi Walter,
Thank you for the wonderful 5-star review!

We're so delighted to hear that Nicole was able to provide the help you needed—it truly means a lot to hear such kind words about our team. Pairing great customer service with great equipment is exactly what we aim for, and it's fantastic to know we hit the mark for you.

If there's ever anything more we can do for you, don't hesitate to reach out.

Thank you for choosing Cyclone Rake, and we’re thrilled to have you as part of our family!

- The Cyclone Rake Team

Woodland Power Products, Inc. からの回答

2026年3月23日 に更新

Hi Mike,

Thank you for your fantastic 5-star review!

It’s wonderful to hear that you’ve been using your Cyclone Rake for over 10 years and that it’s been such an excellent solution for grass and leaf pickup. We’re so proud to know that the durability and performance of the machine have met your expectations for all these years.
If there’s ever anything we can assist with to keep your Cyclone Rake running smoothly for many more seasons to come, don’t hesitate to reach out.

Thanks again for being such a loyal customer!

- The Cyclone Rake Team

Woodland Power Products, Inc. からの回答

2026年3月19日

Hi Patrick, thank you for your fantastic 5-star review!

We're so glad to hear that the quality of our product and the many positive reviews of our customer service helped you make your decision. It’s always our goal to deliver both exceptional equipment and the unmatched support our customers deserve.

We’re confident your Cyclone Rake will live up to your expectations, and if you ever need assistance or have any questions, don’t hesitate to reach out to our team. We're here to help every step of the way!

- The Cyclone Rake Team

Woodland Power Products, Inc. からの回答

2026年3月19日

Hi Kelly, thank you so much for your wonderful 5-star review!

We're thrilled to hear that Wayman made your experience an easy and enjoyable one—customer service is something we take great pride in.

We know the excitement of waiting for your new Cyclone Rake to arrive, and we strive to make sure orders ship quickly and smoothly. If you have any questions or need assistance once your order arrives, don’t hesitate to reach out.

- The Cyclone Rake Team

Woodland Power Products, Inc. からの回答

2026年3月6日

Hi M Cross, wow, thank you for the incredible 5+ star review!

It makes our day to hear that you found our service, sales team, delivery, and communication outstanding. We strive to provide this level of care with every step, so knowing it stood out to you means the world to us.

If there’s ever anything else we can assist with, don’t hesitate to reach out. We’re here to make sure you continue to have a fantastic experience with Cyclone Rake.

- The Cyclone Rake Team

Woodland Power Products, Inc. からの回答

2026年3月5日

Ho Norm, thank you for the wonderful review.

We love hearing from long-time owners like you. Knowing your Commander is still performing like new after 8 years really speaks to what we aim for—durable equipment that homeowners can rely on season after season. Many of our customers end up using their Cyclone Rake for 10, 15, even 20+ years with proper care, so it's great to hear yours is holding up so well.

We're also glad our customer service team made a positive impression. Helping customers get the most out of their equipment is something we take seriously, and our team is always here if you ever need guidance, parts, or support.

Thanks again for taking the time to share your experience and for being part of the Cyclone Rake family.

- The Cyclone Rake Team

Woodland Power Products, Inc. からの回答

2026年3月3日

Hi Dave-Leslie, thank you so much for your detailed and glowing review!

We’re so glad to hear about your positive experience with Nicole and our team. It's important to us to show understanding and provide support, especially when things don’t go quite as planned. It’s great to hear you felt our care and sincerity during your situation, and we’re happy we could help with a solution.

We're also grateful for your loyalty and for recommending us to friends—it means the world to us knowing you’ve had such consistent, positive experiences. If there’s ever anything else we can help with, don’t hesitate to reach out.

Thank you again for trusting Cyclone Rake, and we hope your new unit serves you well for years to come!

- The Cyclone Rake Team