The products I ordered really exceeded my expectations in quality, fit, and materials. I am normally skeptical about online brands, but these guys are great and trustworthy with fast shipping to boot.... もっと見る
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Love their products! Hate being GHOSTED!!!! There is absolutely NO guaranteed method for contacting them! NO confirmation of email receipt!!! NO customer service phone number provided!!! NO... もっと見る
I paid for priority shipping on a hat to have before vacation and was told via the website if I ordered and paid for priority shipping it would arrive in 3 business days. Only for it to arrive 9 busin... もっと見る
企業が回答しました
The hats are seriously topnotch. Impeccable quality. Customer service is great, speedy delivery, and so many hilarious/relevant designs to choose from. Great gift for any dad in your life… Or really a... もっと見る
企業が回答しました
4.2
ほぼ満足
91件のレビュー
ネガティブなレビューの 100％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great quality and fun design
Loved the 2 hats I’ve gotten. Great quality, fun design and colors.
2026年2月20日
Dad Brand からの回答
Thank you for the feedback — we’re glad the order arrived quickly.
We understand your note about the color and appreciate you pointing that out. We’ve since updated the product photo to better reflect the actual shade of the hat so expectations are clearer going forward.
If the color didn’t work for you, please feel free to reach out to support@dadbrand.com. We offer free 60-day returns and are always happy to help make things right.
Best,
Dad Brand Team
No response.
I messaged you all 2 minutes after I placed my order on a quick question so that we could make an adjustment on the order and no one ever replied.
2026年2月16日
Dad Brand からの回答
Thank you for sharing this feedback.
After seeing your review, we reached out via phone and text and appreciate you letting us know that your earlier message was sent through Facebook Messenger. Unfortunately that channel isn’t actively monitored for support requests, which is why we direct customers on our website to contact us at support@dadbrand.com.
We do take responsiveness seriously and typically reply to customer emails within 24 hours. While we're currently in communication via text, if it's more convenient you can email us at support@dadbrand.com with your order number, we’ll be happy to help and make sure everything is resolved.
The service was great received the…
The service was great received the product quickly and in great condition.
2026年2月16日
Great quality.
2026年2月16日
Fit’s Perfectly With Adjustable Clasp
Dad brand got my order right the first time and sent it to me in a prompt manner! Hat fits one size fits all as it has an adjustable clasp on the back. It’s super cute and is a good size. I don’t wear hats but I wear this one! It’s made from a thick, good quality material!
2026年1月20日
Paid for Priority Shipping and received the item late
I paid for priority shipping on a hat to have before vacation and was told via the website if I ordered and paid for priority shipping it would arrive in 3 business days. Only for it to arrive 9 business days later. I’m which case I could’ve saved the money on the amount I paid for priority shipping and just went with standard. Even then, if I knew the hat was not going to arrive in time I probably would not have purchased it, so the entire thing felt misleading in order to close the sale
2026年1月20日
Dad Brand からの回答
Thanks for the feedback — I want to clarify the timeline and also share how we’re handling this.
Your order was placed on Friday, January 17, shipped on Monday, January 20, and delivered via USPS Priority Mail on Monday, January 26. Priority shipping refers to the carrier’s transit time after shipment, which is typically 1–4 business days, and does not include order processing time or weekends. The order was shipped using the correct Priority service.
That said, we understand your expectation was to have the item before your trip. While carrier delivery timelines are estimates and outside our direct control, we never want a customer to feel misled. As a courtesy, we’ve just refunded the priority shipping cost back to your original payment method.
We appreciate you sharing this feedback — it helps us continue improving how we communicate shipping timelines at checkout.
— Dad Brand Team
Horrendous
Very disappointed. I still have not received my complete order. I cannot contact customer service. No one returns emails. My shirt is not true to size. Save your money do not give it to this company
2026年1月12日
自発的なレビュー
Dad Brand からの回答
We take feedback seriously and want to help, but we’re unable to locate an order or support history matching this review in our current records.
It’s possible this relates to a message sent to a previous customer support team or an older order, but to investigate and resolve this we’ll need a bit more information. Please contact us directly at support@dadbrand.com using the email from your purchase and include your order number so we can look into it.
Without order details, we’re unfortunately unable to verify or address the issues described.
Best,
Dad Brand Team
Super High Quality
Obviously the designs are sweet, but the hats are also really premium quality. Super comfortable and felt like a great value.
2025年12月19日
People loved the hat and wanted one…
People loved the hat and wanted one too. I may consider other hats for purchase on here as well.
2025年10月21日
Great hats from a great seller
The products I ordered really exceeded my expectations in quality, fit, and materials. I am normally skeptical about online brands, but these guys are great and trustworthy with fast shipping to boot. Also helps that their designs are witty and on trend. I’ll definitely be buying again.
2025年9月29日
Great product and customer service
The hats fit great and feel comfortable, the designs are stitched well, and the customer service was able to fix my delivery address super fast when I realized it was wrong, I’ll be on the lookout for new designs!
2025年10月6日
Good fit and feels great!
The shirt is great! Fits and feels great. My grandson got a kick out of the dino embroidering!
2025年10月6日
Really needed a green llama hat...
I really needed a green hat with a llama on it and Dad Brand delivered! Solid quality, very comfortable and was delivered earlier than scheduled.
2025年10月6日
自発的なレビュー
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