DadShop レビュー 

DadShop からの回答

2025年7月28日

Thank you so much for your review! We pride ourselves in great customer services and stocking great stuff. Glad you had a good experience with us.

DadShop からの回答

2025年7月14日

Hi Geoff,

Thanks for your honest review — I really appreciate you taking the time to share your thoughts.

I’m really sorry to hear that the freight side of things let you down. I totally get how frustrating that can be. We rely on external couriers to get orders delivered, and while we do our best to choose reliable ones, sometimes things just don’t go to plan — and that’s not good enough for you or for us.

We’re always looking at ways to improve and feedback like yours genuinely helps. If you’re happy to share a bit more about what happened, please reply to my feedback email, I’d love the chance to look into it and see what we can do better.

Ben

DadShop からの回答

2025年5月25日 に更新

Hi Michael

We have not yet received the returned parcel. As mentioned previously, we sent you the return parcel label on the 7th, and tracking shows that the parcel—returned by you on the 16th—is still in transit to us. As communicated earlier, once we receive the returned item, we will issue a full refund promptly.

Below is the email we sent in response to your initial concern:

"Thanks for your email.
I will definitely give feedback to our supplier regarding the quality of the product as you mentioned, and I will also look into updating the product photos on our website. The first batch we received two years ago were of better quality and included the orange color. We don’t open each subsequent batch to inspect every item, so it’s possible the quality changed along the way. We apologize for that.
The product is indeed from Harlequin Games and not a knock-off, so we do not have a different version to send in exchange. However, we are happy to offer a full refund for your purchase. Please find attached the return label to send the item back to us."

From the outset, we accepted responsibility, took your feedback seriously, and clearly committed to issuing a full refund upon return of the item.

It’s important to clarify: you haven’t lost your money, nor have you had to “chase” a refund. This is only the second time we've heard from you since sending the return label. The return is still in transit, and once it arrives, your refund will be processed immediately as promised.

Your most recent follow-up email was sent late Sunday evening at 9:30 PM—just two hours before this review. As a small team operating Monday to Friday, 9 AM to 5 PM, the earliest we could have responded was Monday morning, which we did.

We are a proud local business that has operated with integrity for over 15 years. Our priority has always been to offer good products and honest service. We understand that you were disappointed with the item, and we’re very willing to make things right. But accusing us of being a scam crosses a line—it’s not just inaccurate, it’s a personal attack on our reputation.

We're still here to help and are happy to issue a full refund as soon as we receive the return. Please don’t hesitate to reach out with any further questions.