The Daikin unit although big looks neat and modern. It is not noisy at all and we are thrilled with the installation and its overall performance. Delighted that the controls are at our fingertips vi... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
After 2 weeks after the air source heat pump install, I'm really pleased with the system and how efficient it is running (currently at 470%). It's taken a good couple of days to adjust from a gas comb... もっと見る
企業が回答しました
The heatpump great when working, installed 14 months ago When there is a problem they answer the phone speedily to take name and address. But no technical advice as advertised website, would h... もっと見る
企業が回答しました
When my bank changed my debit card, my monthly maintenance payments to Daikin failed, My first two contacts at Daikin did not communicate well enough, but the team leader did. She overcame several tr... もっと見る
企業が回答しました
企業情報
当該企業による記述
Daikin delivers sustainable, energy-efficient indoor climate solutions, from heating and cooling to air quality and ventilation. With 100 years of innovation behind us, we're driving the UK’s transition to low-carbon living through advanced heat pump technology and a commitment to net zero by 2050.
連絡先
The Heights, KT13 0NY, Weybridge, 英国
- marketing@daikin.co.uk
- daikin.co.uk
4.0
ほぼ満足
2179件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Short waiting time and good to speak to…
Short waiting time and good to speak to a human being.
My details were known and paperwork updated efficiently.
Now I hope my request will be dealt with very urgently.
2026年3月24日
Daikin UK からの回答
Thank you for your 4* review Philip Taylor
We are pleased to hear that you experienced short waiting time and efficient service.
It is appreciated that you have taken the time to provide your feedback.
Customer Service Team
Daikin UK
Payment process failure corrected by Daikin
When my bank changed my debit card, my monthly maintenance payments to Daikin failed, My first two contacts at Daikin did not communicate well enough, but the team leader did. She overcame several tricky, technical and inter-personal problems with grace and diplomacy.
2026年3月23日
自発的なレビュー
Daikin UK からの回答
Thank you for your 4* review Eugene.
We are pleased that your payment issues were resolved successfully and that the Team Leader was able to overcome the issues.
We will pass your feedback on to her and we thank you again for taking the time to share it.
Customer Service Team
Daikin UK
The Daikin unit neat and modern
The Daikin unit although big looks neat and modern. It is not noisy at all and we are thrilled with the installation and its overall performance. Delighted that the controls are at our fingertips via the app on our phones.
2026年3月24日
Daikin UK からの回答
Thank you for your 5* review Mrs Bassett.
We are pleased to hear that the unit’s design and performance have met your expectations.
It is also encouraging to know that the installation and convenient app‑based controls have contributed positively to your overall experience.
Customer Service Team
Daikin UK
Excellent service!
2026年3月24日
Daikin UK からの回答
Thank you for your 5* review Eugene.
We are pleased to know that your experience with us has been positive.
Delivering a consistently high standard of service is our priority, and your feedback is greatly appreciated.
Customer Service Team
Daikin UK
Daikin UK からの回答
Dear William Foley
Sorry you had trouble applying the warranty. Following your email request the warranty was applied for you.
If you need any support in the future please email customerservice@daikin.co.uk and we will be happy to help.
Customer Service Team
Daikin UK
Heatpump install
A good product and install so far. A quick guide for heating setup controls would be welcomed..
2026年3月14日
Daikin UK からの回答
Thank you for your 4* review Nigel John.
We’re pleased to hear that both the product and installation have met your expectations so far.
Your suggestion regarding a quick guide for the heating controls is greatly appreciated, and we will ensure it is shared with the relevant team for review.
Customer Service Team
Daikin UK
Extremely helpful & friendly staff
Extremely helpful & friendly staff. Couldn’t fault them at all. Made the registration process very easy!
2026年3月13日
Daikin UK からの回答
Thank you for your 5* review Jan.
We are pleased to hear that our team was able to support you effectively throughout your registration.
We appreciate your feedback and are pleased that your experience reflected the high standard of service we strive to provide.
Customer Service Team
Daikin UK
Helpful customer service
I messaged customer service and received a prompt response from Mohammed Shazad who supported me to complete registration of my Daikin product. His support was clear and helpful.
2026年3月12日
Daikin UK からの回答
Thank you for your 5* review Wendy
We are happy to hear that you received prompt and helpful support during your product registration.
We appreciate your positive feedback and will be sure to share it with Mohammed.
Customer Service Team
Daikin UK
Liars and thieves
Nearly a year since o first contacted Daikin and they still haven’t completed the work they said they would do and took money to do so. They’ve ignored repeated contact attempts, and broken many laws but still can’t be bothered to respond. Previous trust pilot review they said they’d respond soon, well over a month ago!
2026年3月17日
自発的なレビュー
Daikin UK からの回答
Dear Charlotte Stewart
Thank you for your review. I am sorry that you are awaiting an update.
Your feedback has been shared with the relevant team for visibility and response.
Customer Service Team
Daikin UK
The heatpump great when working
The heatpump great when working, installed 14 months ago
When there is a problem they answer the phone speedily to take name and address. But no technical advice as advertised website, would have found helpful. I have hot water leak,fortunately outside, 4 days hot water continuously running into garden, Informed repair will take place when part arrives, whenever that may be.
Daikin expect better than this, yours is not an inexpensive product.
2026年3月17日
自発的なレビュー
Daikin UK からの回答
Dear Margaret Rodgers
We sorry to hear about the concerns you have raised.
We will forward your contact to the service team and ask them to contact you with an update.
Customer Service Team
Daikin UK
Daikin UK からの回答
Thank you for your 5* review Richard.
We’re delighted to hear that you’re pleased with the product and find it both efficient and flexible for everyday use.
Your feedback is greatly appreciated, and we’re glad the product supports your day‑to‑day living so well.
Customer Service Team
Daikin UK
☻☻☻Durée de vie d’une clim DAIKIN moins de 5 ANS☻☻☻
Comme pour Aurore☻☻☻☻☻
Durée de vie d’une clim standard – 10 à 15 ANS
Durée de vie d’une clim DAIKIN moins de 5 ANS !
Le SAV DAIKIN, un vide sidéral et un abandon total.
Des arguties juridiques et du BLABLA….
Au bal des inutiles Le SAV DAIKIN est roi !
DU VIDE, DU VIDE pour finir sur DU VENT, DU VENT !
DAIKIN, A EVITER SOUS PEINE DE DÉCONVENUES.
Passez-votre chemin cela n’en vaut pas le prix !
2026年3月14日
自発的なレビュー
Daikin UK からの回答
Dear Pouikpouik
This Trustpilot page is for Daikin UK.
Please contact Daikin France for support with your service issue.
www.daikin.fr
Customer Service Team
Daikin UK
Daikin UK からの回答
Thank you for your 5* review Loobie mc,
We’re pleased to hear that you found our warranty process efficient and straightforward.
Your feedback is greatly appreciated, and we’re glad we could assist you promptly and effectively.
Customer Service Team
Daikin UK
Daikin UK からの回答
Thank you for your 5* review Mick Mills
We are pleased to hear that registration was easy!
Thank you for your positive feedback, we appreciate it.
Customer Service Team
Daikin UK
The people were so helpful
The people were so helpful, what a kind set of employees, clear and knowledgable. A credit to your business….
2026年3月13日
Daikin UK からの回答
Thank you for your 5* review Philbentham1.
We’re delighted to hear that you found our team to be helpful, kind, and knowledgeable.
Your generous feedback is sincerely appreciated, and we take great pride in having a team that upholds the values of our organisation with such professionalism.
Customer Service Team
Daikin UK
Customer service is excellent
Customer service is excellent. Communication is clear and I was kept informed of progress throughout.
2026年3月12日
自発的なレビュー
Daikin UK からの回答
Thank you for your 5* review Michelle N.
We are pleased to hear that you found our customer service excellent and our communication clear throughout.
Your feedback is truly appreciated, and we’re glad to have supported you every step of the way.
Customer Service Team
Daikin UK
Daikin UK からの回答
Thank you for your 5*review, customer
We appreciate your kind words and are happy to hear you're enjoying your heat pump.
Customer Service Team
Daikin UK
Very, very disappointing and unprofessional
Two months have now passed since my heat pump stopped working, and it is still not repaired.
During this time, I have had two engineer visits from Robert Heath Heating, the company responsible for servicing heat pumps under warranty. During the first visit, the engineer identified that parts needed to be ordered. The parts arrived about a week later, and a second engineer returned approximately two weeks after that to install them. Unfortunately, after installing the parts, he informed me that additional parts would still need to be ordered.
Since then, I have spent hours on the phone trying to resolve the issue. I have contacted both Daikin and Robert Heath multiple times. Robert Heath says the case has been passed to Daikin, while Daikin’s warranty department says they cannot help and that I must contact Robert Heath. As a result, I have been stuck between the two companies with no solution.
I also sent an email and a ticket was created, but I have not received any response.
For reference, the ticket number is: 12383166 (Daikin). Maybe this message will get to Daikin and I will get a reply
At this point, after two months without a working system and no clear support, I cannot recommend this company. Based on my experience, I would strongly consider other manufacturers such as Samsung or Mitsubishi Electric.
The level of customer service has been extremely disappointing.
Very, very disappointed.
2026年3月11日
自発的なレビュー
Daikin UK からの回答
Dear Kamil
We are sorry to hear of the issues expressed. We will respond directly to you through the ticket sent today and investigate matters raised.
Customer Service Team
Daikin UK
Daikin makes a great product and works…
Daikin makes a great product and works as advertised.
2026年3月10日
Daikin UK からの回答
Thank you for your 5* review John Anderson
We are happy to hear that our product meets your expectations and performs as expected.
Your feedback is appreciated and we hope you enjoy your installation and service for many years to come.
Customer Service Team
Daikin UK
Air source heat pumps are so good!
After 2 weeks after the air source heat pump install, I'm really pleased with the system and how efficient it is running (currently at 470%). It's taken a good couple of days to adjust from a gas combi boiler to an ASHP system, but it's intuitive. The heating engineers were considerate and professional throughout. 5 stars on all fronts
2026年3月2日
Daikin UK からの回答
Thank you for your 5* review Charlie
We are delighted to hear you are pleased with your heat pump and efficiency.
We appreciate you sharing your positive experience and wish you many years of comfort.
Customer Service Team
Daikin UK
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