Dancewear Central レビュー 116

Dancewear Central からの回答

2025年3月25日

Hello,

Thank you for taking the time to leave us such a glowing review!

We were more than happy to assist you in finding a leotard and are so pleased you have been happy with the service received. Hopefully your leotard fits wonderfully and will servce you for many dances to come!

We look forward to helping you again soon.

Best wishes,
Dancewear Central

Dancewear Central からの回答

2025年1月15日

Hello,

Thank you for taking the time to leave a review.

We are very passionate about our customer satisfaction here at Dancewear Central so it's lovely to hear you had such a positive experience!

We can't wait to help you in the future with any dancewear needs!

Best wishes,
Dancewear Central

Dancewear Central からの回答

2024年12月24日

Hello,

Thank you for taking the time to leave us this feedback.

As discussed in our phonecall yesterday, there was a technical issue with the shipment of your order. As soon as we were aware of this we actioned a replacement order to be sent to you, which I can see has been delivered to you today.

I have also checked our inbox for any emails from you by both your name, and the email address on your order and cannot find any. Please do let us know if these are from a different email address so I can look into this further for you?

We do hope that we have now come to a satisfactory resolution with regards to the issues you experienced, and hope that you would consider us for your future dancewear needs.

Best wishes,
Dancewear Central

Dancewear Central からの回答

2024年12月19日

Hello,

Thank you for taking the time to leave us this feedback.

We are sorry to hear that there has been some issues with your orders. Please could you share with us your order numbers so that we can look into this for you?

All orders placed before 3pm should be despatched on the same day. We have had some recent technical issues which mean that they are not despatched until the following day, and we do apologise for any inconvenience this may have caused. We do recommend that if you have not received an order as expected, to call us so that we can look into this, and not to order a replacement as it will then cost you the extra postage.

With you stating that the bag arrived a couple of weeks after your order, it could mean that your bag was out of stock at the time of order. However without your information it is hard for us to confirm this.

Our deliveries are provided by Royal Mail (which is our standard delivery service and is sent Tracked 24), or Parcelforce (which are the Next Working Day and Saturday deliveries), so we can assure you that these are reputable companies.

Once again, we apologise that you have not received our standard level of customer service, and look forward to receiving your order information so that we can assist you further.

Best wishes,
Dancewear Central

Dancewear Central からの回答

2024年12月16日

Hello,

Thank you for taking the time to leave us this feedback.

I have looked into your order and can see that the Pointe shoes were out of stock at the time of order. This is stated on the website once the colour and size of an item is selected, as well as in your basket before purchase. This is where it states that items from that manufacturer are usually despatched within 5-7 days. This is an estimation and not a guarantee as there can occasionally be delays with the manufacturer, as there were in this instance. Any further updates should be available on the pink button in your confirmation email, or by contacting us directly.

I can see that we have had one email from you, which was received yesterday at 1.48pm whilst we were closed over the weekend, and this has since been responded to.

As your shoes are now in stock, these have been despatched to you, and will be with you in the next few days.

We are sorry to hear you are disappointed with your shopping experience with us, and want to assure you of our best attention at all times.

Merry Christmas!

Best wishes,
Dancewear Central

Dancewear Central からの回答

2024年12月12日

Hello,

Thank you for taking the time to provide this feedback.

I have had a look into your order, as well as your messages, and can see that the Booties on your order were out of stock at the time of purchase. The message you have seen regarding 5-7 days does state that out of stock items from this manufacturer are "usually despatched within 5-7 days", as this is normally the case.

We do apologise that you did not receive a more swift response from our team. This is due to the very high level of contact we are currently receiving which is causing some delay.

As stated in our messages on PayPal, your order has been despatched to you now that the items are back in stock, and this was marked as delivered to you by Royal Mail yesterday.

We are sorry to hear that you will not be using our website again, and we do hope you will reconsider in the future.

Best wishes,
Dancewear Central

Dancewear Central からの回答

2024年12月5日

Hello,

Thank you for taking the time to provide this feedback.

Customer service is of the highest priority here at Dancewear Central and so we are very happy to hear that you received such great service from our team. I have ensured this feedback is passed on and can assure you that our colleague was pleased to hear your kind words, and is looking forward to helping you in the future.

Best wishes,
Dancewear Central

Dancewear Central からの回答

2024年12月5日

Hello,

Thank you for taking the time to provide this feedback.

Our Returns Policy does state that returns can take up to 28 working days in some extreme cases. This is in line with Trading Standards, but we do always try our best to process returns much quicker than this, with a standard turnaround of 7-14 working days.

In order to help you further, please do send an email with your proof of postage, and any tracking information you may have. Once we have this information we would be more than happy to help you in any way we can.

Assuring you of our best attention at all times.

Best wishes,
Dancewear Central

Dancewear Central からの回答

2024年12月4日

Hello,

Thank you for taking the time to provide this feedback.

I have looked into this and can see that sadly the Bloch Criss Cross sneakers on your order were delayed several times with the manufacturer which is what led to an unusual long restock time. We appreciate that this is not your issue to deal with, and that we could have contacted you sooner about these delays, so we do apologise for this.

We are happy to hear that we could assist promptly with your refund and do hope you will consider us again for any future dancewear needs.

Best wishes,
Dancewear Central

Dancewear Central からの回答

2024年11月29日

Hello,

Thank you for taking the time to provide this feedback.

I am sorry that you feel as though we are a scam shop and I want to assure you that this is not the case.

I have had a look into your order and can see that the shoes were out of stock at the time of order which is why they were not despatched to you. This is stated on the website at the time of order, but we do appreciate that this can be missed. I can see that your order has since been refunded in full.

We are also experiencing a high increase in our incoming contact and so there is a delay with our current response time. This is not our standard practice as we ordinarily reply within 24 hours, and again, we apologise that this has not been the case.

We appreciate how frustrating this must be for you, our customer, and we do apologise for any inconvenience this may have caused.

Best wishes,
Dancewear Central

Dancewear Central からの回答

2024年11月29日 に更新

Hello,

Thank you for taking the time to provide this feedback.

I have had a look into your order and can see that the shoes were out of stock at the time of order which is why they were not despatched to you. After further contact with the manufacturers, we were informed that the shoes have been discontinued in the size on your order. Due to this, we processed a full refund for you.

We are also experiencing a high increase in our incoming contact and so there is a delay with our current response time.

We appreciate how frustrating this must be for you, our customer, and we do apologise for any inconvenience this may have caused.

Best wishes,
Dancewear Central

Dancewear Central からの回答

2024年11月29日

Hello,

Thank you for taking the time to leave us this lovely feedback.

We are so happy that you had a great experience with us here at Dancewear Central and that you kindly took the time to share this. Customer satisfaction is of the highest priority here and to see a happy customer always makes us happy too!

We hope that your items fit perfectly, but if they don't, please be assured that we will endeavour to process your return as swiftly as possible.

Best wishes,
Dancewear Central

Dancewear Central からの回答

2024年11月29日 に更新

Hello,

Thank you for taking the time to provide this feedback.

I have had a look into your order and can see that the shoes were out of stock at the time of order which is why they were not despatched to you. We appreciate that due to some technical issues this may not have been obvious to you when you were purchasing them. We are also experiencing a high increase in our incoming contact and so there is a delay with our current response time.

We apologise for the inconvenience this may have caused and can confirm that your order has since been refunded in full.

Best wishes,
Dancewear Central

Dancewear Central からの回答

2024年11月1日

Hello,

Thank you for taking the time to provide this feedback.

We are very sorry for the poor experience you had with us. We have recently had a new system installed along with our new website which has caused some delays to our usual service that we weren't expecting. We apologise that you were impacted by this.

As discussed on the phone, your full refund was actioned immediately and the error on the website has now been rectified.

Customer service is of the highest importance here for us at Dancewear Central and we hope you will give us the opportunity to show you this in the future.

Best wishes,
Dancewear Central

Dancewear Central からの回答

2024年11月1日 に更新

Hello,

Thank you for taking the time to provide this feedback.

We are very sorry for the poor experience you had with us. We have recently had a new system installed along with our new website which has caused some delays to our usual service that we weren't expecting. We apologise that you were impacted by this.

Customer service is of the highest importance here for us at Dancewear Central and we hope you will give us the opportunity to show you this in the future.

Best wishes,
Dancewear Central

Dancewear Central からの回答

2024年11月1日 に更新

Hello,

Thank you for taking the time to provide this feedback.

We are very sorry for the poor experience you had with us. We have looked into the service provided here and can see that it falls below our usual expectations.

We have recently had a new system installed along with our new website which has caused some delays to our usual service that we weren't expecting. We apologise that you were impacted by this.

Customer service is of the highest importance here for us at Dancewear Central and we hope you will give us the opportunity to show you this in the future.

Best wishes,
Dancewear Central

Dancewear Central からの回答

2024年11月1日 に更新

Hello,

Thank you for taking the time to provide this feedback.

We are very sorry for the poor experience you had with us. We have reviewed the full email chain and can see that the response falls below our usual expectations.

We have recently had a new system installed along with our new website which has caused some delays to our usual service that we weren't expecting. We apologise that you were impacted by this.

Customer service is of the highest importance here for us at Dancewear Central and we hope you will give us the opportunity to show you this in the future.

Best wishes,
Dancewear Central

Dancewear Central からの回答

2024年9月27日

Hello Irene,

Thank you so much for your lovely review! Customer Service is of the highest importance to us here at Dancewear Central and so we are very happy to hear you enjoyed the service you received.

We look forward to assisting you again with any future purchases.

Best wishes,
Dancewear Central