Dandy's Landscape Supplies Centre レビュー 

Dandy's Landscape Supplies Centre からの回答

2026年4月1日

Thank you so much for your fantastic review!

We’re delighted to hear that you were pleased with the quality of the product, and that it met your expectations with no stones or debris. It’s also great to know the delivery went smoothly and was carried out in a professional and helpful manner.

We really appreciate your kind words and look forward to supplying you again in the future!

Warm regards,
Katie
Dandy's Landscape Supplies Centre.

Dandy's Landscape Supplies Centre からの回答

2026年4月1日

Thank you so much for your kind review!

We’re really pleased to hear that you found the cancellation process straightforward and that our team was helpful throughout. It means a lot to us that you’d feel confident ordering with us again in the future.

We look forward to assisting you next time you need us!

Warm regards,
Katie
Dandy's Landscape Supplies Centre.

Dandy's Landscape Supplies Centre からの回答

2026年3月11日

Thank you so much for your kind words and for taking the time to leave us a review!

We’re delighted to hear that you were happy with the soil quality, our updates, and that the delivery went smoothly.

Your feedback really means a lot to us and we hope to help with any future orders you might have.

Warm regards,
Katie
Dandy's Landscape Supplies Centre.

Dandy's Landscape Supplies Centre からの回答

2026年3月4日

Thank you so much for taking the time to leave such a wonderful review! We’re thrilled to hear that you’re happy with your Hardwood Path Chips and that Jordan and the team were able to resolve the delivery issue quickly for you.

It means a lot to us that you’d recommend Dandy’s, your kind words will certainly be passed on to Jordan and the rest of the team. We’re also delighted to hear that your second order is on its way and that you’re pleased with the service and quality.

Thank you again for your support and your thoughtful review.

Warm regards,
Katie
Dandy's Landscape Supplies Centre.

Dandy's Landscape Supplies Centre からの回答

2026年3月4日

Thank you so much for your kind review! We’re delighted to hear that you found our buying and delivery services efficient.

Your feedback really means a lot to us and helps the team know that their efforts are appreciated.

Thanks again!

Warm regards,
Katie
Dandy's Landscape Supplies Centre.

Dandy's Landscape Supplies Centre からの回答

2026年3月2日

Good morning Roger,

Firstly, we’re very sorry for the frustration and inconvenience this caused you. I completely understand how disappointing it must have been to book a day off work, wait in all day, and not receive the delivery.

Following our investigation, the courier has taken full responsibility for the failed delivery. Unfortunately, the driver assigned to your route became unwell partway through the afternoon on Friday and had to return to the depot before reaching you.

As discussed, we offered a full refund of the delivery charge along with a priority redelivery on Monday morning to minimise further disruption, which you declined. While we respect your decision, the offer remains in place should you wish to reconsider.

We value your custom and I'm sorry that on this occasion we let you down. Please don’t hesitate to contact us directly if there’s anything further we can do to resolve this for you.

Kind regards,
Jordan
Sales Manager

Dandy's Landscape Supplies Centre からの回答

2026年3月2日

Thank you so much for your wonderful review!

We’re delighted to hear that you found the ordering process easy and that you were happy with the price and communication. It’s especially lovely to know our delivery team made such a positive impression.

Thank you again for taking the time to share your experience, we truly appreciate it!

Warm regards,
Katie
Dandy's Landscape Supplies Centre.

Dandy's Landscape Supplies Centre からの回答

2026年2月16日

Dear Carmen,

Thank you for your review.

I would first like to clarify that my colleague did not speak to you in an aggressive manner. All of our calls and emails are recorded, and having reviewed the communication, we are confident that the matter was handled professionally. I am sorry, however, that you felt the interaction came across that way.

As mentioned previously by email, the entrance to your lane is clearly signposted “No HGVs.” The sign does not state “except for access,” which is why the driver exercised caution. Had he proceeded and caused damage to his vehicle or the surrounding property, it is highly unlikely that insurance would have covered this due to the clear restriction in place. The sign remains in place and is not outdated.

We also discussed the delivery over the phone, and you agreed to meet the driver on a specific date. The courier attended on that agreed date; however, the order was rejected at the point of delivery.

Following this, I spoke directly with the depot director and arranged for your order to be delivered using a smaller vehicle, driven by the depot’s most experienced driver, on a date of your choosing. Unfortunately, we were unable to come to a mutual agreement, and the order had to be returned.

We regret that this matter could not be resolved to your satisfaction and apologise for the inconvenience caused.

Kind regards,
Jordan
Sales Manager

Dandy's Landscape Supplies Centre からの回答

2026年2月12日

Good morning Mr Jones,

Thank you for taking the time to share your feedback. I’m sorry to hear that you were disappointed with the three tonnes of topsoil supplied.

As outlined in our previous response, the material delivered is a natural sandy loam topsoil. During wetter conditions, even screened topsoil can bind together and form heavier clods or lumps. This is not due to clay being added or present in the product, but simply the soil particles holding together because of moisture. Once spread and allowed to dry slightly, these clods will naturally break down with raking or cultivation.

All of our topsoil is sourced from fertile greenfield sites, screened, and regularly supplied for landscaping, turfing, and garden projects throughout the UK. When laid and worked correctly, it is fit for purpose. That said, we do understand that the appearance upon delivery, particularly in wetter months can sometimes be frustrating when compared to soil received during drier periods.

In my previous reply, I provided this explanation but did not hear back from you. If you would like to discuss the matter further, please feel free to contact me directly on 01244 280008. We value all of our customers and, as reflected in our reviews, stand by the quality of our products. Once again, I apologise that your expectations were not met.

Kind regards,
Jordan
Sales Manager

Dandy's Landscape Supplies Centre からの回答

2026年2月3日

Thank you so much for taking the time to share your experience! It’s brilliant to hear that everything from ordering to delivery went smoothly, and that the driver could place your order where you needed it.

Reviews like yours really make our day. We can’t wait to help you again next time!

Warm regards,
Katie
Dandy's Landscape Supplies Centre.

Dandy's Landscape Supplies Centre からの回答

2026年2月3日

Thank you so much for your wonderful review! Your kind words mean a lot to the team.

We look forward to helping you again in the future!

Warm regards,
Katie
Dandy's Landscape Supplies Centre.

Dandy's Landscape Supplies Centre からの回答

2026年1月20日

Thank you very much for your review! We really appreciate you taking the time to share your feedback.

It’s great to hear that your items arrived on time and that you’re pleased with your purchase. We always aim to provide a smooth experience, so it’s wonderful to know we’ve met your expectations.

Thanks again for your support, and we look forward to assisting you with any future orders.

Warm regards,
Katie
Dandy's Landscape Supplies Centre.

Dandy's Landscape Supplies Centre からの回答

2026年1月20日

Thank you so much for your kind review! We really appreciate you taking the time to share your experience.

I’m really pleased to hear that our communication was helpful, and I’ll be sure to pass your thanks on to the courier, I know they’ll be happy to hear it.

Thanks again for your support, and we look forward to assisting you with any future orders.

Warm regards,
Katie
Dandy's Landscape Supplies Centre.

Dandy's Landscape Supplies Centre からの回答

2026年1月5日

Thank you so much for taking the time to leave such a kind and detailed review, it really means a lot to us.

We’re delighted to hear that everything went smoothly from ordering through to delivery, and that both our office team and driver were able to support you along the way. Delivering to more remote rural locations can certainly be challenging, especially in low light, so it’s wonderful to know the driver was able to keep you updated, follow your directions, and place the bags exactly where you needed them.

Your feedback will be passed on to the team and the driver, they’ll really appreciate it. Thank you again for choosing Dandy’s, and we hope to help you again in the future.

Warm regards,
Katie
Dandy's Landscape Supplies Centre.

Dandy's Landscape Supplies Centre からの回答

2025年12月18日

Thank you for sharing your feedback with us.

We’re really pleased to hear that everything arrived on time and that the delivery was friendly, and we hope the top dressing works perfectly for you.

Thanks again for your kind feedback!

Warm regards,
Katie
Customer Services
Dandy's Landscape Supplies Centre

Dandy's Landscape Supplies Centre からの回答

2025年12月18日

Thank you so much for such a lovely review 🌿

We’re delighted to hear you’re happy with the composted woodchip and that the quality stood out for you.

Thank you again for your kind words and for choosing us, we hope to help you again very soon!

Warm regards,
Katie
Customer Services
Dandy's Landscape Supplies Centre

Dandy's Landscape Supplies Centre からの回答

2025年12月17日

Thank you so much for taking the time to leave such a kind and thoughtful review. We really appreciate your understanding regarding the delay and are glad we were able to keep you updated along the way.

It’s especially lovely to hear your feedback about our delivery driver, I’ll be sure to pass this on to the team, as it means a great deal to them. We’re also pleased to hear you’re happy with the product itself.

Thank you again for your patience and support. If we can help with anything in the future, please don’t hesitate to get in touch.

Warm regards,
Katie
Customer Services
Dandy's Landscape Supplies Centre

Dandy's Landscape Supplies Centre からの回答

2025年12月10日

Thank you so much for your lovely review! We’re really pleased to hear that you found our team efficient, polite, and helpful, and that your delivery arrived just as you needed.

Thanks again for choosing Dandy’s! 🌿😊

Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre

Dandy's Landscape Supplies Centre からの回答

2025年12月5日

Thank you so much for your wonderful review! We’re thrilled to hear that you’ve returned for a second tonne bag and that our rotted manure is helping you get your garden just the way you want it. It’s great to know that ordering online was easy and that your voucher made the purchase even better value.

We really appreciate your kind words about our communication, service, and prices - it means a lot. Thanks again for choosing us, and we’re here whenever you need your next load!

Dandy's Landscape Supplies Centre からの回答

2025年12月2日

Thank you so much for your kind words! We’re delighted you found our service efficient and helpful. It means a lot to the team!

Warm regards,
Katie
Customer Service & Sales Representative
Dandy's Landscape Supplies Centre