Dartello レビュー 6

Dartello からの回答

2026年4月30日

Hi,

Thank you for taking the time to share this.

We really appreciate you mentioning the technical support side - we know how important it is to get clear and accurate answers, especially when it comes to battery compatibility and system setup.

We also understand that people may come across mixed reviews, so it means a lot that you shared your actual experience with us. Glad everything went smoothly from start to finish.

If you ever need help in the future, feel free to reach out anytime.

Thanks again 🙏

Dartello からの回答

2026年4月30日

Hi,

Thanks a lot for sharing this.

Really happy to hear your RV setup is working well and everything’s running smoothly. That’s exactly what we want for our customers.

If you ever need help down the line or plan to upgrade your system, just reach out. We’re here.

Appreciate you choosing us 🙏

Dartello からの回答

2026年4月30日

Hi,

Thank you for your feedback. We really appreciate you taking the time to share your experience.

We’re glad to hear the inverter is working perfectly with your LiFePO4 battery bank - that’s exactly what we aim for. We also appreciate your understanding regarding the shipping time. As these are specialized energy systems, delivery can sometimes take a bit longer due to logistics and handling requirements.

It’s great to know our support team was able to assist you when needed. We’re continuously working to improve both delivery speed and communication to provide an even better experience.

Thank you again for your recommendation - it means a lot to us.

Dartello からの回答

2026年4月30日

Hi,

We’re sorry to hear that you feel this way, but we would like to clarify a few important points for transparency.

Your order has already been fully refunded, despite the product having been shipped and a replacement controller arranged at no additional cost.

Regarding delivery time, we do not advertise or guarantee 14-day shipping for heavy electrical equipment such as wind and solar systems. These are specialized items that require international freight handling, customs clearance, and safety compliance checks, which can extend delivery timelines beyond standard parcels.

We acknowledge that the initial controller sent was incorrect, and we took immediate action to arrange a replacement. However, international logistics and customs processes can sometimes cause delays that are outside our direct control.

We also recognize that communication could have been better during this process, and we are actively improving our support systems to prevent similar experiences in the future.

We always aim to be transparent and fair, and in this case, we ensured the matter was resolved with a full refund.

Thank you.

Dartello からの回答

2025年10月1日

We’re truly sorry to hear about your experience, and we completely understand how frustrating it must feel when a system doesn’t perform as expected. At Dartello, we take product quality and customer satisfaction very seriously, and we want to clarify a few points to ensure this gets resolved quickly.

Our Maglev 5kW 48V turbines are always shipped according to the voltage specified in the customer’s order. Each unit is tested at the factory and matched with its corresponding 48V MPPT controller. If the turbine is only outputting 12V in strong winds, this may indicate:

*A wiring or connection mismatch (DC polarity or controller input settings).
*Incorrect controller programming for the 48V battery bank.

According to Dartello Ltd’s warranty and support policy, we ask all customers who face performance issues to share with us:

*Order number and invoice copy.
*Photos/videos of the turbine and controller installation.
*Controller settings currently in use.

Once we have these details, our technical team can quickly determine whether this is a configuration issue or if you may have received a mismatched product.

We kindly ask that in cases like this, you contact us directly first, as our support team is always ready to help troubleshoot, check installation settings, and if necessary, arrange a replacement within a 30-day period at no extra cost. This way, we can resolve the matter quickly without unnecessary delays or frustrations.

We want to reassure you and others reading this review that we stand behind every turbine we ship, and we are committed to resolving this matter fairly. Please reach out directly to our support team at contact@dartello.com with your order details so we can assist you immediately.

Best regards,
Customer Support Team
Dartello Ltd.

Dartello からの回答

2025年10月1日

We’re so happy to hear you had a great experience! 🌟 Thank you for choosing Dartello, and we look forward to serving you again.