Deege Solar レビュー 

216
•
TrustScore 5段階評価の3.5

3.3

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5つ星のうち1の評価

I used to be a great supporter of this company, but, perhaps due to their recent merger with UpVolt, they appear to have completely disintegrated - at least as far as customer support is concerned... もっと見る

5つ星のうち5の評価

Really can't say enough about these guys. What a pleasure to work with. Excellent communication, very competitive quotes and the most friendly, cheerful crew you could want to trust such an important... もっと見る

企業が回答しました

5つ星のうち1の評価

There are other companies to look at. The install took longer than agreed. The back office is so bad communication in house is non existent. Still waiting for all the certificates to arrive all I... もっと見る

5つ星のうち5の評価

We had a great experience with this solar company from start to finish. A special mention to Pete Ward, who was our first point of contact—he was friendly, knowledgeable, and took the time to explai... もっと見る

企業情報

  1. 太陽エネルギー会社
  2. ・
  3. グリーン エネルギー提供業者
  4. 太陽エネルギー装置提供業者

Deege Solar について

当該企業による記述

Deege Solar is a multi-award-winning Nationwide Solar PV Installation company based in Kent. We specialise in a range of green technologies including Solar Panels, Solar PV Systems, Battery Storage, Solar Maintenance and EV Chargers. As a family-run business, we pride ourselves on our exceptional customer service and craftsmanship and have sustained our status as UK's leading Solar Panel Installers, by maintaining expertise across all things solar.


Make sure to visit our social media pages for an overview of our companies vision and ethos:

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3.3

まあまあ

TrustScore 5段階評価の3.5

216件のレビュー

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3.3

すべてのレビュー

(216)

過去12か月のレビュー数: 33件

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5つ星のうち5の評価

I had a solar panel system with battery…

I had a solar panel system with battery and ev car charger installed recently and i cannot recommend Deege Solar enough. From my initial enquiry, Rod was extremely helpful and knowledgeable. Within a couple of hours after speaking with Rod i received a detailed quote and design with all the spec sheets for the panels and batteries recommended. The attention to detail from Rod made it very simple to understand. This and the friendly non pushy manor helped me decide that Deege were who I would use.
After paying my deposit i was given an installation date which was met. The installers arrived on time in a Deege van (not subbies), I was told what work they would be carrying out and when, which they completed in a timely manor. I am impressed with how the panels look with the battery and inverter installed neatly in my garage.
Overall i am very impressed with the whole team and would definitely recommend.

2023年1月22日
自発的なレビュー
Deege Solar ロゴ

Deege Solar からの回答

Dear Deege Solar Customer,

We sincerely appreciate you taking the time to share with us your experience of a solar panel installation with our team.

Rod is one of the most experienced energy advisors on our team, and I am pleased he was able to give you the attention your solar project deserved.

On behalf of our entire team, thank you for recommending us!

Kind Regards
Team Deege Solar

5つ星のうち5の評価

Thank you Deege Solar

After speaking to numerous companies we decided to put our trust in Deege in what was a large investment for us. Rod gave us the most confidence due to his knowledge and patience with our many questions. Although we had to have our installation date moved a couple of times Chloe from their head office kept us in the loop due to our battery not being available when expected.
I have to say that the end result we are very happy with, the chaps doing the install were polite, neat and tidy.
Our system is up and running and we cant believe the savings we are making even at this time of year.
So thank you Deege we would definitely recommend.

2023年2月3日
自発的なレビュー
Deege Solar ロゴ

Deege Solar からの回答

Hi Kych,

The team are glad you are happy with the end result and your solar PV system from Deege Solar.

We hope you are enjoying your solar savings and thank you for doing your part for the planet. 🌍 💚

Happy Generating. ♻️

Kind Regards
Deege Solar

5つ星のうち5の評価

Great service

Great service, thank you!

2023年2月8日
自発的なレビュー
Deege Solar ロゴ

Deege Solar からの回答

Thank you Maddie for the Great Review!

5つ星のうち5の評価

I had solar panels installed by this…

I had solar panels installed by this company they gave me the best service possible made me very happy thanks

2023年2月18日
自発的なレビュー
Deege Solar ロゴ

Deege Solar からの回答

Hi Mell,

Thank you so much for taking the time to leave us feedback, we are glad you are happy with your solar installation!

Many thanks
Team Deege Solar

5つ星のうち5の評価

Would like to say thanks to Deege…

Would like to say thanks to Deege Solar. Iv just had a 16kwh system installed with a 6.5 kWh grow watt battery storage and I’m best pleased with the company communication and the installation it’s self a massive thanks to the installers very professional. All done to a high standard would recommend

2023年2月21日
自発的なレビュー
Deege Solar ロゴ

Deege Solar からの回答

Hi

Deege Solar are grateful and appreciates you taking the time to share your rating with us.

We are glad to hear that you would recommend our green team, and you'll be happy to know that you can claim £125 for every successful referral through our referral scheme! 👉https://www.deegesolar.co.uk/aboutus/referral-scheme/

Many thanks
Team Deege Solar

5つ星のうち1の評価

please read and consider before placing order.

Install date moved x 3. Unsafe and untidy work carried out, this was to the extent of using one of my chairs to stand on to access the loft! I was told price included scaffold or the correct access equipment to work on the roof, no such thing used just a ladder. Electrician slipped in loft and as he had not used correct ladders again and I had to help with lowering him down. No electrical testing carried out, when installing a new DB and circuit this is going against the electrical wiring regulations. No handover documents still received, several chases to no avail and still not finished after 3 months! All in they are unsafe, unreliable, poor communication as they can only ring you when they want money. Shop around and avoid.

2023年2月17日
自発的なレビュー
5つ星のうち4の評価

Excellent quality work

Few delays in getting things done due to demand but once the guys were here they did an excellent job. Really friendly, knew their stuff, explained everything, always made sure I was happy and clearly take pride in what they do….they did a really tidy job - aesthetically looks fantastic and works like a dream

2023年2月17日
自発的なレビュー
Deege Solar ロゴ

Deege Solar からの回答

Hi James,

Thank you so much for taking the time to write your review.

You are right, our team love to take pride in everything we do!

Thank you for being patient with us whilst we resolved stock delays, we are pleased that you love your new solar PV system!

Kind regards
Team Deege

5つ星のうち5の評価

Highly recommend

We’ve just had 18 panels and solar-edge system installed by Deege solar
Couldn’t be happier with the decision to go with the company few mixed reviews but me and my husband haven’t had any major problems if there was anything we were always in communication with a lovely lady called Amy who was alway happy to help she’s such a credit to the company
My experience has been brilliant
Thank you Deege solar for my solar system and Amy for the wonderful customer service I received

2023年1月10日
自発的なレビュー
Deege Solar ロゴ

Deege Solar からの回答

Hi Dianna,

Thank you for highly recommending Team Deege. 💚

We will make sure to pass your positive feedback over to Amy, we are lucky to have her as part of our team, and she will be over the moon hearing this review!

Kind regards
Team Deege

5つ星のうち5の評価

Although having my installation date…

Although having my installation date moved several times and as frustrating as It was I understand the solar industry over the last 18months or so has been in high demand and has caused push backs
But I can honestly say I’m so happy with my solar system that was installed Deege solar have be so helpful along the way
Special mention to Richie the roofer a really polite man and so professional

Many thanks

Hanifa Hafiez

2022年10月20日
自発的なレビュー
Deege Solar ロゴ

Deege Solar からの回答

Hi Hanifa,

Thank you for your 5* review. ⭐️

And Thank you for being so understanding about the current delays within the solar industry.

We will make sure Richie greats the credit he deserves. 😊

Many thanks
Team Deege

5つ星のうち4の評価

We were postponed a few times due to…

We were postponed a few times due to shortage of products, which although disapointing not really their fault and we were kept informed along the way
The installers did a very tidy job and we are really pleased with our system

2023年1月18日
自発的なレビュー
Deege Solar ロゴ

Deege Solar からの回答

Hi David,

Thank you so much for taking the time to leave us feedback.

The Worldwide stock crisis in the Solar industry caused by the high demand has been disappointing to us all.

We are glad you finally have your solar panel system installed, and that you are pleased with our overall service. 😊

Anything you need any further assistance with, we are only ever a phone call or email away and would be more than happy to help if needed.

Kind regards
Team Deege

5つ星のうち5の評価

Clear communication from the off from…

Clear communication from the off from office Aimee I think the name was to the guys installing, had the install date rearranged a few times but other than that all good.
any questions I had they were happy to answer in a friendly informative manner.
Would highly recommend to anyone

2023年1月3日
自発的なレビュー
Deege Solar ロゴ

Deege Solar からの回答

Hi Tom,

Thank you for highly recommending our green team. 💚

As a company, customer satisfaction is extremely important to us and we do all we can to ensure you have a 5* experience!

If you ever need any further assistance please do not hesitate to contact our team. We would always be more than happy to help.

I hope you have a lovely weekend.

Kind regards
Team Deege Solar

5つ星のうち4の評価

Overall a good result, and a BIG THANKS to Brittany!

Overall a good result, but took some perseverance to get there (still well worth the effort for what our system delivers!).

The Deege Solar sales experience to design the Solar and Battery system we wanted went very smoothly, we all my questions were answered promptly, and this gave us confidence we were choosing the right overall system.

When the fitting date arrived, all progressed well with fitting the 22 solar panels (8.47kWh system) with 2 batteries (13 kWh capacity) was up and running in 3 days.
(It took a little longer than standard, since we were also fitting the EPS option, to allow off grid operation during any blackouts.)
The one follow-up fix with a fixing rail on the roof was dealt with promptly and resolved in a couple days from been reported.

Getting the final MCS Certificate fully issued, took much longer than expected, partly due to National Grid requiring our system to be LIMITED DOWN to 3.68 max export at any given moment. (Most systems wouldn't need this limitation in place, but we'd deliberately sized our system much larger to be more self sufficient in winter - and it's really paying for itself now).

The one person I'd like to call out for going above and beyond is Brittany (in the back office installations team), who ALWAYS did what she said she'd do, with regular updates along the way.
Our system installation all the way through to getting paid for exported electricity had some delays/hurdles, but without Brittany assisting along the way, I might have lost my sanity.
THANK YOU Brittany!!

2022年6月26日
自発的なレビュー
Deege Solar ロゴ

Deege Solar からの回答

Hi Des,

Thank you for sharing your review with our community. It means the world to us.

Our team always try to fix issues as soon as they arise, as customer satisfaction is our number one priority. And are glad you felt confident in choosing Deege Solar for your solar panel installation.

We are sure Brittany, our Compliance Manager will be over the moon to hear what you have to say about her. We will make sure to pass your gratitude along.

Thank you for choosing Deege Solar, and thank you for choosing to switch to Green, Clean, Solar Energy. ♻️

Kind Regards
Team Deege Solar

5つ星のうち5の評価

10kwh solar system and battery install

I recently had a 10kwh system and battery storage installed. I think due to the vast demand, there were a few hiccups along the way, but it was understandable. The management even gave me a small goodwill gesture to apologise for the delays which was brilliant. The installers were great and did a very good job. But the best thing is the help I have had from Chloe Copping after the install. Once again a couple of slight issues but with the help of Chloe they have been sorted super quick. This is the area that I look at in a company and one that shows the value of customer support. Whatever you are paying Chloe, I can guarantee it’s not enough as the value she provides to the company is second to none!!!

2023年2月10日
自発的なレビュー
Deege Solar ロゴ

Deege Solar からの回答

Hi Dean,

Thank you for being such a delightful customer and leaving this amazing review.

It’s lovely to hear your kind words of appreciation for our hard-working staff, especially Chloe. Chloe has only been with the team for a year but is definitely one of our most compassionate!

I'll make sure to pass on your kind words, I'm sure it will make her week. 🤩

Kind Regards
Team Deege Solar

5つ星のうち5の評価

Rod Griggs - Deege Solar

I have reached out to Rod Griggs on numerous occasions regarding Solar PV and Battery Installation at our property. Every interaction has been fruitful, he has been patient enough to answer any questions and also point me in the right direction with lots of factual info and data based recommendation behind choice of PV system and battery. At any point the conversation never sounded like a sales pitch, every interaction was honest and insightful. Due to ongoing roof works the project of Solar PV project has been postponed but will reach out to him when we are ready to progress ahead.

2023年1月23日
自発的なレビュー
Deege Solar ロゴ

Deege Solar からの回答

Hi Jagar,

Thank you for the positive feedback!

Rod is one of our most experienced and beloved Energy Advisors, whom we are very lucky to have on our team.

We will make sure to pass on your praise to him, I'm sure it will make his day. 😊

We hope to Plug You Into The Sun Shortly. ☀️ 🔌

Kind regards
Team Deege

5つ星のうち5の評価

Couldn’t be any happier with my…

Couldn’t be any happier with my installation thanks guys
Loving my new solar system

2022年12月8日
自発的なレビュー
Deege Solar ロゴ

Deege Solar からの回答

Hi Pat,

Our team couldn't be happier reading this review.

We are glad you love your new solar system. Happy Generating! ☀️

Kind Regards
Team Deege

5つ星のうち4の評価

Efficient friendly service

Really friendly very efficient got the work done and was happy to answer my questions. Thank you

2023年1月16日
自発的なレビュー
Deege Solar ロゴ

Deege Solar からの回答

Hi Deano,

Thanks so much for sharing your experience with us.

We are really pleased to hear you found the services provided efficient.

Kind Regards
Team Deege

5つ星のうち5の評価

After a few changes to the installation…

After a few changes to the installation date (which I'd imagine is purely down to such huge demand) I couldn't be happier with the work carried out. Professional team and the quality of the solar system.

Would recommend very highly to anyone looking!

2022年12月8日
自発的なレビュー
Deege Solar ロゴ

Deege Solar からの回答

Hi Mark,

We’re so grateful that you took the time to leave us a 5-star review. Thank you! ⭐️

We are glad to hear that you are happy with the quality of your Solar PV system, and can only apologise for changing your installation date at times.

The demand for solar has been crazy this year! But will keep fighting until every home is a green home. 🏡 💚

Kind Regard
Team Deege Solar

5つ星のうち1の評価

Continual delays, abysmal communication

We signed the contract for solar installation in August 2022, for installation around November 2022. They were quite happy to take our deposit but since then our installation has been cancelled/rearranged/postponed FOUR times. Most recently this was done via a generic email with no indication of when the work might actually be carried out. They do not answer their phone so I cannot even request my money back.

Additionally, I signed a DNO letter of authority in August 2022 so Deege could sign a connection agreement with my DNO. This usually takes 3 months and must be done before install. By January 2023, no application had been submitted according to our DNO. So even if we somehow get our deposit back, we're still at least 3 months away from another company being able to install anything.

Do not use this company.

2023年1月18日
自発的なレビュー

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