Defected Records レビュー 3

Horrible experience
I made 6 orders yesterday (for different client’s gift) then I found that as UK delivery to EU will have tax i contacted them by email( because there is no phone) immediately asking cancel the orders then remake them sending first to me to deal with tax thing.
Then they try to win time firstly offering me that change dirección to all orders with make nonsense as all the orders have a 20euros delivery fee x 6 orders. I can pay once if I change to one direction.
Then they replied again when the orders have been shipped silently “if they should cancel them”
3 times playing as a fool to win time to not cancel the orders
Never come back again because you have no sense of dealing anything

Always spot on

Their sales are amazing

Unfortunately, it's not a customer-oriented company. They have not been able to ship my order within one week, causing quite an inconvenience.

On their website, it states that it takes 2-4 days for the order to be processed, and we are currently at the end of the 4th day, yet the product has still not been dispatched.

They were quick in one aspect – within 5 minutes, they canceled my order and refunded my money, however, an apology would have probably been appreciated, and then I might not have written this review.

Unfortunately, it seems like it's the most common thing in the world for them not to fulfill something, and in such cases, they just refund the money. It's a very rude treatment of the customer.

Order #DEF-7314