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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
We do turnkey projects from Concept to completion. Home Renovation|| Refurbishment || Construction || Interior Design
3.7
4件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
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It was a nice experience having our house planned and construction done through Saleha. She managed the whole project very well.
Her attention to all details ensured it met our expectations. She was quick to respond to our queries throughout the project. Highly recommended.
Dwell is Design & Build company that is very good.
Their designs are of high standards, and they are effective at recommending the most cost-efficient materials while still meeting customer expectations and requirements.
Worked with Saleha on numerous issues with some being quite complex disputes and we were able to find ways forward and resolve the challenges presented.
Designz Dwell Rich からの回答
It was pleasure wroking with you on the most complicated project
I engaged Dwell Rich Ltd for furniture sourcing services under a clear written agreement.
The agreed terms were that the fee would be 15% of the total furniture cost, payable only once furniture selections had been finalised. A £500 deposit was paid upfront. There was no agreement for hourly charges or standalone design fees.
In reality, no furniture was sourced or purchased. When I selected items within my budget, the designer refused to proceed because she did not agree with my choices, despite having confirmed that sourcing would be from any brand.
I was then presented with a retrospective breakdown of charges that were never agreed in the contract, and most of my deposit was withheld.
I have since taken advice from Citizens Advice (Consumer Service), who confirmed that charging outside the agreed contract and retaining the deposit in these circumstances constitutes a breach of contract.
Based on my experience, I would not recommend this company. I have lost money, and I would strongly caution others to be very careful before paying a deposit, as you may experience the same.
Designz Dwell Rich からの回答
Thank you for taking the time to leave a review. While we regret that this engagement did not conclude to the client’s satisfaction, we would like to clarify several factual points to ensure an accurate record.
The client engaged Dwell Rich Ltd for furniture selection and sourcing services only. As confirmed in a written email agreement before commencement, a £500 deposit was required to initiate the work, with a 15% sourcing fee payable only after final furniture selections were completed. The deposit was as payment toward professional time and services and was not a refundable holding fee.
Following receipt of the deposit, work commenced and included several hours of furniture sourcing across multiple brands for the master bedroom, children’s bedroom, and guest bedroom, all in line with the agreed budget and brief. At the client’s request, additional alternative options were sourced. In addition, two layout proposals for the formal reception area were prepared and presented to the client.
During the process, the client requested sourcing of beds priced at approximately £250 and asked that trade discounts be applied to items at this level. The Director advised that such products could not be recommended or associated with the company due to quality concerns, as this would not align with Dwell Rich Ltd’s professional standards. This position was communicated clearly and respectfully.
When the client elected to discontinue the service, Dwell Rich Ltd agreed to do so and confirmed that the deposit would be partially refunded after accounting for the work already completed. The portion retained reflects genuine professional time and services delivered.
We acknowledge the client’s disappointment; however, the assertion that no work was carried out or that charges were applied outside the agreed terms is inaccurate. Dwell Rich Ltd acted in accordance with the written agreement and professional practice throughout the engagement.
We wish the client the very best going forward.
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プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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