closed レビュー 

Edit: Thanks to Trustpilot for having integrity and verifying my review, despite the blatant attempt by Dexter & Fox to discredit it in the response below.
I would have to describe my experience with this company as unusual - and that's being kind. There was an apparent lack of candour and transparency in my interactions with customer service, and I'm not sure how any company could try to pass this off as acceptable professional conduct. I found the quality of the particular items I ordered lacking, but that's not to say there aren't quality items available. However, I've no interest in determining that, as I prefer dealing with reliable and reputable retailers.

Very unprofessional, no response to any e-mails, no goods received!!! Will have to claim money back with my credit card company!!!!

Great looking product, and quick delivery. Enjoyed using the website and found communication very good. Many Thanks.

Unprofessional. Doesn’t send email confirmations, doesn’t send goods or dispatch info, doesn’t respond to email queries….if I don’t hear back soon I’m going to need to do a charge back with my credit card company. Wish I had listened to the reviews.

Great quality products and fast delivery. Love all my items from Dexter and Fox

Great product and service, very pleased indeed with my Bloomingville mugs.

Bought the Wave seagrass placemats. The delivery was very quick and they look fantastic! Very pleased.

I am in love with my handcrafted Japanese ceramic jar from Dexter and Fox. It is beautiful and exactly as described on the website. Ordering was super easy and delivery was really quick. Would highly recommend this small business x

Absolutely love this brand! They have beautiful products and always arrive on time and we’ll presented. Customer service through Instagram always very responsive too.

Will be a repeat customer!
Thank you
@camillas_casa

Hadnt received my delivery which after addressing it has been rectified v quickly and I received an extra jar too. Lovely items look great in my kitchen

The website is very easy to navigate, with some beautiful items to look at. The salt and pepper set I ordered were delivered the following day and are gorgeous!!
Excellent service, thank you!!

My order arrived very quickly and was well packaged. It is as it appeared on the website so my daughter, who I bought it for, should be very happy with it.

Excellent first time experience! Delivery was quick and the item great quality! I would order from here again,

Amazing service! I absolutely love everything Dexter & Fox sell. I ordered a few items and they arrived within the 7 days. I love everything I ordered - the quality is great. Will definitely be buying again.

Gorgeous selection of products perfect for a minimalist style.

Very pleased with the serve board. Well packaged & good communication. Would shop here again.

Everything packed well and arrived promptly

I have received absolutely top notch service from Elliott at Dexter and Fox!! I had a very large order in mind and I wanted to sample the product first in a couple of sizes and return what wasn't needed, this was all dealt with extermly efficiently. When I was ready to make my very large order I again couldn't fault the service or the product. Couldn't recommend enough.

Ordered something 2 weeks ago and still hasn't dispatched. Getting worried now. Gonna report fraud to mastercard in the new few days if they don't send or refund.

Happy to change review if they get their act together.

Terrible!
I would rate them zero if I could.
I ordered a bamboo lantern which was in stock at the time of my purchase. They took my money and that was the end of it. After 17 days I received an email saying my item had been shipped. 31 days later Couriers Tracking number still says they are waiting to receive the item from the sender.
I’ve written to the customer services team twice and have not heard anything back. Stay away from this company. Not worth the hassle.
I contacted my credit card company and started a dispute. Luckily my credit card company refunded my money straight away.