Visited the diamond factory in powerscourt (Dublin) Great service and felt a valued customer. Milena was a great help and very knowledgeable in picking out my diamond studs. Very happy with them... もっと見る
所在地
所在地を変更Unit 22Q, Powerscourt,, Town House Centre,, DO2YD58 Dublin 2, IE
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Helpful pleasant staff . Great experience , unsure what I really wanted . Lady serving looked at what I had already , brought out trays made suggestions. . Went for something completely different and... もっと見る
Ordering was easy in their shop in powescourt, they were helpful and attentive. I was advised 3 weeks for manufacture and delivery and it took 7. There was little communication as to what the delay wa... もっと見る
企業が回答しました
Was definitely unsure about ordering an engagement ring online. I did a virtual meeting with the team in Dublin. Everyone was very helpful. Although I was advised 3 weeks wait, it was 4 weeks wait for... もっと見る
企業情報
Diamonds Factory Ireland - Dublin について
当該企業による記述
Here at Diamonds Factory, our core goal and mission is all about making those all important milestones matter with luxury, affordable jewellery pieces. With over 15 years experience in the industry, Diamonds Factory was created from the simple idea that luxury products shouldn’t cost the earth - and that mission still stands firm now.
From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.
Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.
当該企業による記述
連絡先
Unit 22Q, Powerscourt,, Town House Centre,, DO2YD58, Dublin 2, アイルランド
4.7
優良
217件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 68％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The ring is great , she loves it
The ring is great , my fiance love it so much, only thing is the communication between process of making ring and collecting it was very bad and not much satisfied about it, and also a lot of calls with fake promises but yet at the end they deliver it in time after all my frustration the ring was with me 2 day before my trip.
2026年4月26日
We ordered my finances bespoke wedding…
We ordered my finances bespoke wedding ring in your Dublin location and were given a delivery date of end of April - at the same time we discussed a bespoke ring for me and a commitment to get back to me with a price. We called in to your shop in mid April before the designated delivery date to enquire about my outstanding quote and it was quite clear that this had been forgotten about as there was no record on the system. We asked if delivery of my finances ring was still on time to be told it would be two weeks late. You then contacted us to say the ring had arrived in the shop and we would have to use the link in the email and book an appointment - which we did requesting the first Saturday. No one got back to us by email or telephone so we went to the shop on the first Saturday to be told you were busy and that we would have to come back in 30 mins which we did only to be left standing outside the shop as your staff took a walk in customer before us. When we then asked why we were being ignored your staff said that we had to book an appointment! I showed her the email request and zero response from the request and she stated that that was not her department and asked us to wait outside for a table to become free. We insisted on seeing our ring and a verbal standoff ensued again around the appointment system took place. So really poor customer service - confrontational and dismissive. No apology. We will making our point on social media about this experience and it wont be positive.
2026年5月4日
Diamonds Factory Ireland - Dublin からの回答
Dear Customer,
Thank you for taking the time to review your experience with us, we greatly appreciate it.
At Diamonds Factory we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We are very sorry to hear about the issues you experienced during your visits to our Dublin showroom. This is not the level of service we aim to provide and understand the frustrations experienced. We have noted these comments so this experience can be reviewed internally with the team to ensure we do fall below the standards we aim to uphold.
Kindest regards,
The Diamonds Factory Team
Dublin
Visited the diamond factory in powerscourt (Dublin)
Great service and felt a valued customer. Milena was a great help and very knowledgeable in picking out my diamond studs. Very happy with them. Studs were delivered on time with GIA certs.
I had visited two other jewellers before and found DF prices much more affordable. Well done Diamond Factory.
I would recommend them.
2026年4月4日
自発的なレビュー
Good value for money and helpful staff
Was definitely unsure about ordering an engagement ring online. I did a virtual meeting with the team in Dublin. Everyone was very helpful. Although I was advised 3 weeks wait, it was 4 weeks wait for the ring to arrive. The ring and value of which I paid, it was a good decision to go with Diamond factory. Definitely would do business with them again.
2026年3月22日
Unbelievable Service
Unbelievable Service. Amazing people. A LOT of options to choose from. 6 stars if I could. Really recommend.
Agnieszka was a huge help in the decision. Super patience. Extremely nice!
2026年4月3日
Writing
Writing
I had a fantastic experience at the Diamond Factory in the Powerscourt Centre, Dublin, thanks to Leah. She was incredibly helpful throughout the entire process—from placing the order to collecting the diamond ring.
Leah was knowledgeable, patient, and genuinely attentive, making sure everything was just right. She took the time to answer all my questions and made what could have been a stressful decision feel easy and enjoyable.
Her professionalism and friendly approach really stood out, and it made the whole experience feel personal and special. I’m absolutely delighted with the ring and very grateful for Leah’s excellent service. Highly recommend!
2026年4月4日
自発的なレビュー
Diamonds Factory Ireland - Dublin からの回答
Dear Alex,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team, especially Leah!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Ordering was easy in their shop in…
Ordering was easy in their shop in powescourt, they were helpful and attentive. I was advised 3 weeks for manufacture and delivery and it took 7. There was little communication as to what the delay was and had I not been into the shop this would have made me nervous given how expensive the item was. Also if someone was hoping to have a diamond for a specific date for a gift it is not a reliable service timing wise.
2026年2月14日
Diamonds Factory Ireland - Dublin からの回答
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we greatly appreciate it.
At Diamonds Factory we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We sincerely apologise for the delay in your order and for the lack of communication during that time. We understand how important timing is, especially for such a significant purchase, and how frustrating this must have been.
We appreciate this feedback as we review how this has occurred to help prevent reoccurrence of this.
Kindest regards,
Diamonds Factory Customer Service
Milena was so helpful
Milena was so helpful. She could get the model and price desired. Excellent service!
2026年3月21日
Diamonds Factory Ireland - Dublin からの回答
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team, especially Milena!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Customer service
2026年3月15日
Diamonds Factory Ireland - Dublin からの回答
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Knowledgeable
Very easy to deal with diamond factory. They are very knowledgeable and explained all the nuances of diamonds to ensure we picked what was right for us. Thank youm
2026年3月4日
Diamonds Factory Ireland - Dublin からの回答
Dear Sanjay,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Great and fast service makes Your…
Great and fast service makes Your wishes come true. Incredible fast production
2026年3月11日
Diamonds Factory Ireland - Dublin からの回答
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Helpful pleasant staff
Helpful pleasant staff . Great experience , unsure what I really wanted . Lady serving looked at what I had already , brought out trays made suggestions. . Went for something completely different and absolutely love my ring . Super price and could track the making progress
2026年3月1日
Delighted with my new ring….service was…
Delighted with my new ring….service was very good…..I would highly recommend using the Diamond Factory.
2026年3月2日
自発的なレビュー
Diamonds Factory Ireland - Dublin からの回答
Dear Fran,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
My Deam Ring
Agnieszka in Diamond factory was absolutely fantastic! I wasn't sure what style of ring I wanted and she was very patient and offered great advice to help me choose my ring! I am over the moon with it!
2026年2月5日
Diamonds Factory Ireland - Dublin からの回答
Dear Rachel,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team, especially Agnieszka!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
positive! This is your sign!
very pleasant and positive experience althroughout from getting our engagement ring upto our wedding bands. Shoutout to the staffs especially Leah and Agniezka for being helpful and accomodating. Our chosen designs output came out excellent and flawless. Crafting time for the jewelry was on point and clear on schedule. Recommend
2026年2月27日
自発的なレビュー
Diamonds Factory Ireland - Dublin からの回答
Dear Michael,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team, especially Leah and Agnieszka!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Great service and the staff where very…
Great service and the staff where very helpful and a pleasure to meet.
2026年2月19日
Diamonds Factory Ireland - Dublin からの回答
Dear Elizabeth,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Staff are brilliant!
The staff were absolutely brilliant I could not fault them. Service was 10/10
2026年2月19日
Diamonds Factory Ireland - Dublin からの回答
Dear Steven,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。