The help of the staff and how quick the ring was to be made and processed was fantastic. The amount of options within budjet (without judgement). There is nothing worse than mentioning a budget and... ãã£ãšèŠã
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We had a great experience choosing our wedding bands at Diamonds Factory at the Powerscourt Shopping Centre in Dublin. Ewa our sales consultant was amazing very patient and helped us to choose the bes... ãã£ãšèŠã
We went into the Diamonds Factory for a custom design that would perfectly stack on top of my engagement and wedding rings. Leah made the process very easy and enjoyable. The final product is also ev... ãã£ãšèŠã
We got a warm welcome from Lucie, who from her guidance and knowledge is very experienced and has a genuine love of Diamonds and jewellery. She also has a great sence of humour and intuitition. With... ãã£ãšèŠã
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Diamonds Factory Ireland ã«ã€ããŠ
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Here at Diamonds Factory, our core goal and mission is all about making those all important milestones matter with luxury, affordable jewellery pieces. With over 15 years experience in the industry, Diamonds Factory was created from the simple idea that luxury products shouldnât cost the earth - and that mission still stands firm now.
From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that âI Doâ moment one theyâll never forget.
Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. Weâre always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.
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Unit 22Q, Powerscourt , Town House Centre, DO2YD58, Dublin 2, ã¢ã€ã«ã©ã³ã
- 01 691 7886
- service@diamondsfactory.ie
- diamondsfactory.ie
4.7
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Such a Beautiful ring and staff soâŠ
Such a Beautiful ring and staff so lovely thankful Iâll be going there again for upgrade my fiancé was so happy with it
2026幎2æ5æ¥
Diamonds Factory Ireland ããã®åç
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Brianna and co where very helpful fromâŠ
Brianna and co where very helpful from the word go and put no pressure on whatsoever to buy or rush into any decision, highly recommend
2026幎2æ5æ¥
Diamonds Factory Ireland ããã®åç
Dear Chris,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Galway team, especially Brianna!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Best Place to go Hands Down
It was just a Fantastic place to go! Very helpful & Friendly staff. The lady I met had a extensive
selection of rings on show to better find the ring most suited to me. It was great thanks again for everything
2025幎11æ12æ¥
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Diamonds Factory Ireland ããã®åç
Dear Michael,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Cork team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Great company very goid service.Im veryâŠ
Great company very goid service.Im very happy
2026幎2æ5æ¥
Diamonds Factory Ireland ããã®åç
Dear Izabela,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Diamonds Factory Ireland ããã®åç
Dear Ellen,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Good Quality ...
I have an allergy when I wear piercings and have tried all sorts of metals over the years. I bought sterling silver diamond earrings from the Diamond Factory and I am able to wear the earrings without getting infections on my ears. The quality is obviously second to none as I can never wear piercings normally. I will definitely purchase from the Diamond Factory again!
2026幎1æ22æ¥
Diamonds Factory Ireland ããã®åç
Dear Sinead,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Lovely Ring
Beautifully done and made with care. All papers supplied and was the perfect gift. Thank you
2026幎2æ5æ¥
Diamonds Factory Ireland ããã®åç
Dear Kevin,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Great quality
2026幎2æ5æ¥
Diamonds Factory Ireland ããã®åç
Dear Robert,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Fabtastic Experience and Customer Service
From start to finish the staff at Diamonds Factory were on hand to help me design the perfect engagement ring for me and my Fiancée.
I couldn't fault the process and after seeing what was on offer, designing the perfect ring for us was a simple process. Through their website I was able to tailor the ring to our style and we both couldn't be happier with the finished product.
Communication with the Dublin store was fantastic and the staff were friendly, attentative and knowledgeable on their product.
I would highly recommend Diamond Factory and their stores for finding the perfect engagement ring. They did not dissapoint and neither did the finished ring.
2025幎12æ22æ¥
Diamonds Factory Ireland ããã®åç
Dear Dave,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Really enjoyed buying our wedding ringsâŠ
Really enjoyed buying our wedding rings with Lucy and Brianna. A lovely experience.
2026幎2æ5æ¥
Diamonds Factory Ireland ããã®åç
Dear Rebecca,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Galway team, especially Lucy and Brianna!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Experiência fantástica ð€©
Experiência fantástica , a peça veio incrÃvel, muito melhor do que eu esperava, recomendo
2026幎2æ12æ¥
Diamonds Factory Ireland ããã®åç
Dear Iryna,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
They made it super easy to order myâŠ
They made it super easy to order my fiancés engagement ring. They were all so nice and helpful
2025幎11æ12æ¥
Diamonds Factory Ireland ããã®åç
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Great experience, highly recommend!!
Great experience throughout. Jana from the word go was very helpful as I did not know what I wanted initially but she showed me loads of options and the different things you can do. She was also very accommodating with times etc. Highly recommend!!
2026幎1æ31æ¥
Diamonds Factory Ireland ããã®åç
Dear Richard,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Cork team, especially Jana!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Brianna was extremely helpful,
Brianna was extremely helpful,
Fast turn around from the order great quality
2025幎11æ24æ¥
Diamonds Factory Ireland ããã®åç
Dear Kyle,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Galway team, especially Brianna!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Diamonds Factory Ireland ããã®åç
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Amazing service
Amazing service. I was guided really well by Brianna and loved my ring .
2026幎2æ12æ¥
Diamonds Factory Ireland ããã®åç
Dear Tarnum,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Galway team, especially Brianna!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Brianna was lovely and so informativeâŠ
Brianna was lovely and so informative and patient. I absolutely love the ring. I had to return an online order and that was a bit trickier - no-one answering phone/email repeatedly, I also wasn't 100% sure on how to return based on the info on the website. This was frustrating considering the return window, I was trying to contact them for 2+ weeks with no response. I will say when I mentioned it to the ladies in the shop they were so helpful. My return was received and refunded promptly which was a relief. Would definitely buy from the shop in Galway again. Thank you
2026幎2æ9æ¥
Diamonds Factory Ireland ããã®åç
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Galway team, especially Brianna!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Diamonds Factory Ireland ããã®åç
Dear Kevin,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Beautiful product
Beautiful product. Took a little while to get here coz it's a custom order but worth the wait
2026幎2æ5æ¥
Diamonds Factory Ireland ããã®åç
Dear Michelle,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Poor response from customer service
I find their communication to be extremely disappointing. I sent numerous emails with a change of ring size and no reply received.
I also selected a different delivery address and what a mistake!!! They require ID, proof of address, completed letter with instructions that its OK to deliver to that new address etc etc. I selected my work address.
And to make matters worse, I have now sent the required information twice but yet again - no reply. No one has confirmed this is ok to proceed with the order.
Surprising the lack of response from them when spending such big money on jewellry
2026幎2æ12æ¥
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Diamonds Factory Ireland ããã®åç
Dear Lisa,
Thank you for taking the time to review your experience with us, we greatly appreciate it.
At Diamonds Factory we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion weâve fallen below our usually high standards.âšâš
We are sorry to hear of this experience concerning response. We can confirm a member of our team have reached out to follow up on this. If the shipping address is placed to be the same as the billing address (as per the payment method used) this drastically reduces the risk that the purchase made is fraudulent. However, if the shipping address is different, this raises the likelihood. Therefore for the verification of the purchase not being fraudulent, we request documentation to verify the customer placing the order. This process is in place because we take matters like this seriously to ensure not only confidence for ourselves but for our customers as well
We have also sent you a request for some further details, please could you respond to that?
Kindest regards,
Diamonds Factory Customer Service
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