had no problem making changes on my order. did a great job and shipped quick. quality work and materials thanks.
企業が回答しました
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レビュアーのコメントを見てみましょう
Ordered Dec 2, 1924. All tracking provided has listed arrival in Great Britain Dec 24. Problem? I live in the United States. Multiple contacts, always pleasant, but the problem remains that I don't ha... もっと見る
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This was such a smooth transaction from start to finish. Emails were sent to notify that order has been placed & when order had been shipped (with tracking number). Even though the item came from Chi... もっと見る
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Betty Page rug is absolutely beautiful. Deep, rich, colors on Bettie figure and on Personalized name. Black, rose patterned material on the back. Sewn with care, every seam straight. Love this perso... もっと見る
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企業情報
当該企業による記述
Welcome to our store, the ultimate destination for car enthusiasts and home decor lovers! We offer a wide selection of high-quality products designed specifically for those who have a deep appreciation for cars, racing, garages, hot rod cars, and stylish home decor. If you're looking to add a touch of personality to your vehicle, our car decals are perfect for you. With a variety of designs to choose from, you can transform your car into a reflection of your unique style. From bold racing stripes to intricate graphic designs, our decals are made to withstand the elements and give your vehicle an eye-catching look. In addition to our car-related merchandise, we also offer an exquisite selection of items for home decor enthusiasts. Whether you're looking for a statement piece to hang on your wall or cozy blankets to snuggle up with, our store has you covered. Our canvas prints feature stunning automotive artwork that will inject personality into any room, while our windows curtains add a touch of elegance and charm to your living space.
連絡先
6815 Euclid Ave, 44103, Cleveland, 米国
- support@dingmun.com
- dingmun.com
4.2
ほぼ満足
404件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Ordered 12/14/2024 still have not…
Ordered 12/14/2024 still have not received 2/20/2025 company should communicate better
2025年2月8日
Dingmun からの回答
Dear August,
We sincerely appreciate your patience and understanding regarding the delay in your order. We understand how frustrating this situation can be and want to assure you that we are doing everything we can to resolve the issue.
As we have previously advised, your original package was unfortunately lost in transit and we are very sorry that this was caused by the carrier. In order to resolve this issue promptly, we have arranged a replacement order on February 17th, which is currently in the final stages of production and will be delivered to the carrier tomorrow. We have also sent you an email with more details about your order.
Your feedback is extremely valuable to us and we are always working to improve our service every day. If there is anything else we can do to assist you, please contact us at support@dingmun.com.
Sincerely,
Atisha
I was disappointed: MADE IN CHINA
I was disappointed to find out these items come from China. They definitely and purposely hid that fact. Aren't we at odds with China? Because of this location, it took a month to receive the item. I'm OK with the product, it looks great. But I think they should be more transparent about the origin of their products.
The box that say's "Date of experience" should say "Dates of experience"! I put in the date I ordered it. The date I received it was 02/11/2025.
2025年1月10日
自発的なレビュー
Dingmun からの回答
Dear Stuart,
Thank you for taking the time to share your experience with us. We truly appreciate your honest feedback and are glad to hear that you are satisfied with the quality of the product.
Regarding the shipping origin, we are very sorry if this is not as clear as expected. Our products are carefully crafted and shipped directly from our manufacturing facility to ensure the best quality and customization. We will review your feedback to improve transparency on our website.
We understand that shipping times can sometimes take longer than expected and we are constantly working to improve our processing and delivery times. Your feedback is invaluable in helping us improve our service.
If there is anything else we can assist you with, please do not hesitate to get in touch. We truly appreciate your support and hope to serve you again in the future!
Best regards,
Atisha
Good ..could of been better
Took long time to get.. and was hard to straighten out. Was relieved in a tube tightly twisted. But imagine was good and I liked graphics
2025年2月3日
Dingmun からの回答
Dear Dennis,
We sincerely appreciate you taking the time to share your experience with us. We're sorry to hear that the shipping and packaging caused some inconvenience. To protect our products from damage during transit, we use tubes, which may require some time for the item to fully flatten. However, rest assured that this does not impact the application process. For your convenience, we have a detailed video tutorial on how to apply the decal available on our website.
We're delighted to hear that you liked the images and graphics! Your feedback is invaluable, and we will certainly take it into account as we work to enhance our packaging process.
If you need any assistance or have further questions, please don’t hesitate to reach out. We truly appreciate your support and look forward to serving you again in the future!
Best regards,
Atisha
Dingmun からの回答
Dear Doug,
Thank you so much for your 5-star review! We're thrilled to hear that you’re satisfied with the quality of our products. Your support means a lot to us, and we look forward to serving you again in the future!
Best regards,
Atisha
Dingmun からの回答
Dear Drew,
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐ We truly appreciate your support and are thrilled to hear that you had a great experience with your purchase. Your satisfaction means the world to us!
If you ever need anything else or have any custom requests in the future, we’d be more than happy to assist. Looking forward to serving you again!
Best regards,
Atisha
Quality of the product and the surprise…
Quality of the product and the surprise of two small stickers.
2025年1月3日
Dingmun からの回答
Dear Quentin,
Thank you so much for your wonderful 5-star review! 🌟 We're thrilled to hear that you loved the quality of our product and enjoyed the surprise of the two small stickers. 🎁 It's always our goal to bring a little extra joy to your experience. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future! 😊
Best Regards,
Atisha
Ordered Dec 2
Ordered Dec 2, 1924. All tracking provided has listed arrival in Great Britain Dec 24. Problem? I live in the United States. Multiple contacts, always pleasant, but the problem remains that I don't have the decals I ordered. Promised replacements, but I'm still waiting. Sad, as I'd hoped to order other items but have lost confidence in them.
2025年1月18日
自発的なレビュー
Dingmun からの回答
Dear Don,
We would like to express our sincere gratitude for your understanding regarding the issue you have recently encountered. We understand that this may be disappointing and we deeply apologize for the inconvenience.
In order to resolve this issue promptly, we have taken immediate action by sending a replacement order. This step is important to ensure that we resolve the issue to your complete satisfaction. We have sent the latest tracking number to your email. Please check.
We greatly appreciate your patience and continued trust in Dingmun. If you have any further questions or concerns, please contact us at support@dingmun.com. Our dedicated team is always ready to assist you.
We have provided a solution and sent you a detailed email with the necessary information.
Best regards,
Atisha
great Ts shipping was different
great Ts shipping was different. I would love to see the prints on the back of Ts options.
2024年11月26日
自発的なレビュー
Dingmun からの回答
Dear Dean,
Thank you so much for your 5-star review and kind words! We’re thrilled to hear you love the T-shirts.
We truly appreciate your feedback about the shipping experience and your suggestion for adding prints on the back of the T-shirts. Great news—we do offer customization for back prints as well! If you’re interested, feel free to reach out to us, and we’d be happy to discuss design options with you.
Your support means the world to us, and we’re excited to keep providing you with great products in the future!
Warm regards
Atisha
Dingmun からの回答
Dear Mr Narloch,
Thank you for reaching out to us regarding your order. We sincerely appreciate your feedback and would like to extend our gratitude for your understanding as we address the issue you mentioned.
To resolve this matter promptly and accurately, we have sent you an email requesting additional information to clarify your concerns. This step will help us ensure we resolve the issue to your complete satisfaction.
Your patience and continued trust in Dingmun mean a lot to us. If you have any further questions or require immediate assistance, please don’t hesitate to contact us at support@dingmun.com. Our dedicated team is always here to help.
Sincerely,
Atisha
Dingmun からの回答
Dear Robert,
Thank you for sharing your experience with us on Trustpilot. We’re delighted to hear that the product met your expectations and that you are satisfied with its quality.
We sincerely apologize for the delay in delivery. Due to the busy holiday season, there may have been unexpected delays from the shipping company. Please rest assured that we are working to improve our processes to ensure a smoother experience for our customers in the future.
If you have any further questions or need assistance, please don’t hesitate to contact us at support@dingmun.com. We are always here to help and ensure you have a seamless experience with us.
Thank you once again for your valuable feedback and continued support!
Best regards,
Atisha
Dingmun からの回答
Dear John,
Thank you so much for your 5-star review! We're thrilled to hear that you found our decals easy to install and of great quality. Your feedback means the world to us and inspires us to keep delivering top-notch products. If you need anything else or have more projects in mind, we’re always here to help!
Best Regards,
Atisha
Great product but shipping time is…
Great product but shipping time is awful slow through postal service I would rather pay for fed x delivery next time if possible
2024年12月24日
Dingmun からの回答
Dear Donald,
Thank you so much for your 5-star review and your kind words about our product! We truly appreciate your feedback regarding the shipping time. We understand that timely delivery is important, and we're happy to share that we do offer expedited shipping options. If you'd like to upgrade to faster shipping, such as FedEx, in the future, please don’t hesitate to reach out to us directly. We're here to assist and ensure a seamless experience for you. Thank you for your support!
Best Regards,
Atisha
Dingmun からの回答
Dear Camaro,
Thank you so much for your wonderful feedback! 🌟 We're thrilled to hear you loved the product and found it at a great price. Your support means the world to us, and we’re grateful to have amazing customers like you. If there’s anything else we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us, and we look forward to serving you again in the future! 😊
Warm regards,
Atisha
Sehr robust verpackt
Sehr robust verpackt. Einwandfrei angekommen. Wie immer schönes Design
2024年12月20日
Dingmun からの回答
Dear Wolfgang,
We’re delighted to hear that your package was robustly packed and arrived in perfect condition. It’s always a pleasure to know that our designs continue to bring you joy and meet your expectations.
Your kind feedback motivates us to keep striving for excellence in both quality and service. Thank you for your trust and ongoing support – it means the world to us!
If there’s ever anything more we can do for you, please don’t hesitate to let us know. We look forward to serving you again in the future!
Warm regards,
Atisha
Dingmun からの回答
Dear Jeff,
Thank you so much for your 5-star review! We're thrilled to hear that you love the product. We always strive to improve our quality, and your feedback about the thickness is invaluable. We hope your next experience with us exceeds your expectations. Wishing you an amazing day ahead!
Best Regards,
Atisha
Superb quality!
Superb quality! Excellent job on the behalf of the team from print to packaging.
Kind regards,
Jee
2024年12月13日
Dingmun からの回答
Dear James,
Wow, thank you so much for your glowing review and for awarding us 5 stars! Knowing that you’re delighted with the quality of our products and the effort we put into every detail, from printing to packaging, truly warms our hearts.
It’s customers like you who motivate us to continuously strive for excellence. Your kind words are not just appreciated—they remind us why we love what we do.
If there’s ever anything else we can do to make your experience even better, please don’t hesitate to let us know. We look forward to serving you again in the future!
With heartfelt gratitude,
Best Regards,
Atisha
Dingmun からの回答
Dear Tom,
Thank you so much for your 5-star review and kind words about our service! 🌟 We're thrilled to hear that you had a positive experience with us.
Your support means the world to us, and we look forward to serving you again in the future. If you ever need anything, don’t hesitate to reach out!
Warm regards,
Atisha
Dingmun からの回答
Dear Erik,
Thank you so much for your kind words and for leaving us a 5-star review on Trustpilot!
We are thrilled to hear that you had a perfect experience with us – from communication to delivery time and the product itself. Your satisfaction is our top priority, and knowing that we met your expectations means the world to our team.
If there’s ever anything else we can do for you or if you have future needs, please don’t hesitate to reach out. We look forward to serving you again!
Warm regards,
Atisha
The quality is ok
The quality is ok. I was in the sign business for years. The print quality could be better.
2024年12月13日
Dingmun からの回答
Dear Ron,
Thank you for taking the time to share your experience with us. We're pleased to hear that you found our product satisfactory, and we truly appreciate your honest feedback regarding the print quality.
As someone with experience in the sign business, your insights are incredibly valuable to us. We are continuously striving to improve our products, and your comments will help guide our efforts to enhance the quality further.
If you have specific suggestions or ideas that you believe could help us refine our printing process, we’d love to hear them. Your input could be instrumental in helping us deliver an even better experience for all our customers.
Thank you for choosing us, and we hope to have the opportunity to serve you again in the future with products that exceed your expectations.
Warm regards,
Atisha
Bad shipping witrh no follow up.
I ordered a truck decal on 11/16 and it was shipped out on 11/24. It is now 12/25 and still no decal. I questioned the location 3 times with no avail. They need to ensure the delivery method along with the sales. Since this was to be Christmas gift this disappointed me in the fact it has been over 30 days with no known location. I cancelled the order.
2024年12月25日
Dingmun からの回答
Dear Al,
Thank you for sharing your feedback with us. We are sorry for any inconvenience or frustration caused by the delay in your order.
To clarify, all of our stickers are custom made and handcrafted to the highest quality standards. This process typically takes 3–7 business days after payment has been approved and verified. Once shipped, delivery times vary by destination and can range from 7–20 business days. We provide this information on our sales page for transparency.
Given this time frame, the holiday season has added to the impact of our shipping carrier, resulting in delays beyond our control. We have reached out to you via email immediately to provide assistance.
We fully understand your frustration and are taking steps to review our processes to ensure better communication and a smoother delivery experience in the future. If you consider giving us another chance, we would be more than happy to assist and ensure a better experience next time.
Thank you for bringing this issue to our attention and we truly appreciate your understanding.
Best regards,
Atisha
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