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Discounted Bikes - Shropshire  レビュヌ 

92
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TrustScore 5段階評䟡の4.5

4.7

自転車屋
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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Fantastic price for a great bike. The Claud Butler Ridge was delivered within 48 hours. A tiny issue with the front wheel which needed to be trued was easily solved at no cost to myself. The bike itse... もっず芋る

5぀星のうち5の評䟡

Very helpful, friendly and personal service with great communication. I dealt with "Kev" who went above and beyond to ensure my son's new EBike arrived on time for his Birthday. Great after sales... もっず芋る

5぀星のうち5の評䟡

Discounted bikes were very responsive and helpful in my initial 'webchat' queries on their website with very detailed and professional answers. The product I bought (an O'Neal helmet) was very high qu... もっず芋る

5぀星のうち5の評䟡

Brilliant service from start to finish, communication was first class, product excellent at a very affordable price. Superb value for money and even followed up a few days later to check everything wa... もっず芋る

䌁業情報

  1. 自転車屋

圓該䌁業による蚘述

We are an online discounted bike shop, offering brand new, genuine, bikes, accessories, components and clothing direct to the consumer with huge discounts. As a family run business, we work together to keep our costs low, and are very passionate about customer service. Check out our recent reviews. We offer nationwide delivery, click and collect and free local delivery within 20 miles of Shrewsbury for orders over £100. We sell via our website and Ebay. We also supply high street bike shops, please contact us via our website to discuss this.

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4.7

優良

TrustScore 5段階評䟡の4.5

92件のレビュヌ

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.7

すべおのレビュヌ

(92)

過去12か月のレビュヌ数: 10件

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5぀星のうち5の評䟡

I recently purchased 2 bikes and was so


I recently purchased 2 bikes and was so impressed. The service was amazing, helping us select the right frame sizes and answering all our questions - nothing was too much trouble! bikes are excellent - great quality. Highly recommend to anyone !!

2024幎5月4日
自発的なレビュヌ
Discounted Bikes - Shropshire ロゎ

Discounted Bikes - Shropshire からの回答

Aww thank you Sarah! 😊

5぀星のうち5の評䟡

Excellent customer service

This company offers well priced bikes and provides great customer service.

I left it late to order a bike for my son’s birthday, the bike arrived in time but was unfortunately damaged by courier. Kev from discounted bikes managed to get the damaged one collected and provide a replacement within two days so I still had a bike for his birthday.

Would highly recommend!

2024幎4月24日
自発的なレビュヌ
5぀星のうち2の評䟡

Well firstly I was missed led by


Well firstly I was missed led by delivery dates 2,3 days then it went up to 3,to 5days then I was told it will arrive early this week, it came Saturday just gone so tell me how confusing this is.

2024幎4月15日
Discounted Bikes - Shropshire ロゎ

Discounted Bikes - Shropshire からの回答

Hi Ian,

Sadly, we expected this, not because the service or product was poor, but because you came across as determined to find a problem.

Firstly, the bike was delivered within the timeframes we advised, which were updated after Evri collected the bike a couple of days late. We under promised and overdelivered, with the bike being delivered early.

Secondly, when you contacted us on multiple occasions whilst the bike was in transit, via email and voicemails, we kept you updated with super-quick response, and even agreed to a full refund twice upon return of the bike. You didnt accept this offer.

After our continous updates to you, the bike was delivered early. You then reached out again to warn us that you would notify us of damage, before the box was even opened.

It's clear your looking to cause trouble, or get compensation for a problem which didn't occur. We won't entertain such behaviour and will be happy to leave this fake review for all to see. We have taken great pride in serving around 1000 customers, and building up great reviews. We wont let this one stop us on our mission to helping people stay active with a discounted bike.

5぀星のうち5の評䟡

Discount Bikes (DB) deserved 5 stars


Discount Bikes (DB) deserved 5 stars all day for their Customer service alone, which is 10 stars.
We bought a bike for my boy realised in the 6weeks since we had him measured he had grown and a 20" was now too small. DB very helpful and accommodating. Agreed to allow return and sent out a 24inch bike.
Through no fault of theirs, the bike had a fault from the manufacturer. Long story short could not rectify that with local bike shops. So DB kindly arranged collection return and refund.
They were also very quick to respond to all correspondence.
Could have been very different and awkward with another vendor.
Great service.

2024幎3月31日

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