Discount Football Kits レビュー 230

Absolutely brilliant customer service. Will definitely be using this company to purchase all our footballs in the future. Well Done.

These guys at DFK and Vesey have been fantastic all the way through the order process on various occasions. Special thanks and a big shout out to Vikki who’s always gone the extra mile with her fantastic customer service skills making the process simple and connecting our grassroots football club to the right personnel. We look forward to continuing our collab with the webshop.

I emailed for an update on 2 separate orders i placed in the busy september period. I got a swift answer and even better although the orders were 2 weeks apart i was able to get them put on the same delivery then they even offered to refund me 1 of the delivery costs without me asking. I was just happy they would both be sent at the same time so a big bonus and great customer service!

Ordered kits for our U12s boys & got in touch as I was worried about the lead time. Adil went above & beyond to move us over to a kit that was in stock & despatched straight away.
Thanks for all you help. Sadie

Huge thank you to Adil who has managed quite a few orders for us and the service has been top class.

Adil always keeps us fully updated with the orders and aims to get the order to us as quickly as possible so a faultless service. Thank you Adil

Ordered 14 Nike Tracksuits - Order was managed by Liam and I cannot fault his work ethic and desire to ensure that we were happy with everything.

Very responsive via email and did everything that he said he was going to.

I ordered 10 Nike footballs and a ball carry bag late afternoon yesterday and received the order today. Fantastic service.

Absolutely brilliant service. Bought a football kit for my grandson. Had his name and number on it. Really good quality. Delivery was very quick. Would definitely recommend to anyone 👌 👍 😉 😀

Placed large(ish) order and worried it wouldn’t arrive in time for Christmas. It was processed within a couple of days and came within 10 days. Great service and good quality!

The clothes are amazing and very versatile. The personalisation is second to none and i wouldn't go anywhere else. They have gone above and beyond for us as a family and we cannot thank them enough ❤️

For every bad experience there is someone who restores your faith. Liam contacted me shortly after leaving this review and resolved the issue I had . He didn’t butter anything up, admitted their failures and promised to put it right. He did with the order delivered by the end of the week.

Result - review changed .

Had Liam been the one contacting and communicating originally I don’t think I would have had any issues .

After we placed an order, I received confirmation, and advice telling us the order could take 3-4 weeks, due to a recent fire. I had not known about the fire, so was quite impressed they were back up and running, with not really that long to wait. After three weeks, I emailed, asking if I could personalise the items which I hadn't known about, unfortunately we were told the items were now with the production team, so it was too late, which was acceptable; we also saw they were now stating items could take upto 7 weeks. We then checked after 4 weeks if the items had been despatched, we received them 1 week later, total of 5 weeks. When we opened the parcel, which was delivered on time as per email and text, we were delighted. Whilst I read the flyer which was inside, highlighting the fire had destroyed everything - machinery, warehouse, stock etc. I googled it online, and could hardly believe what I saw, and was even more impressed with how quickly they've managed to get back up. Well done and thank you. 163912

They went above and beyond to make sure our order was fulfilled earlier than the lead time and was a lovely surprise to get the kits for the first game of the season! The communication is always quick and efficient and would highly recommend to anyone. The quality is amazing.

Requested a refund on July 18th, still no response 11th August.

Worst customer service going. Ordered a lot of products on the 10th July, was advised delivery by 31st July, no delivery. I'm aware of a fire they had but bear in mind the order was made 7 days before the fire. I have chased and got a reply which basically just was a speil about how important grass roots football is. I run 2 children's football clubs 1x U10 and 1xU13 and now need to postpone training due to start on 7th Aug due to no balls or bibs. We are working in a tight budget so cannot afford to go somewhere else to purchase them. I again emailed with no response. Awful experience

Placed my order on Wednesday and received on Friday morning. Ordered 4 products, all were in stock, delivered and all at great prices. Would highly recommend and use again.

Great customer service, thank you

Excellent customer service when something I ordered they didnt have in stock. They sorted out an alternative with a super quick response time.

I placed an order with them and at first I had some issues due to me being an international customer, but their customer service representative soon contacted me and we managed to fix the issue. They were extremely helpful and even managed to get my order processed 2 weeks earlier than expected. I’ve ordered our team warm up shirts with them since 2022 and it has always been great quality and great customer service.

Ordered a few items which had to be split into two separate deliveries due to one of the items not being in stock anymore. Kayleigh kept me in the loop and was able to obtain the out of stock items for me when a previous order was cancelled.

Kayleigh was superb and was really proactive in handling my order.

Keep up the good work