Discova レビュー 63

Discova からの回答

2025年5月19日

Hi Carole! Thank you for your kind words and for sharing your experience on the Highlights of Hanoi tour. We're delighted to hear that Sunny made your visit memorable with his knowledge and enthusiasm. He truly takes pride in helping guests connect with the rich history of Hanoi. We’ll be sure to pass on your lovely feedback to him. We appreciate your recommendation and hope to welcome you on another Discova journey soon!

Discova からの回答

2025年5月19日

Thank you so much for your positive review, Jason. We're delighted to hear that your day tour to Ubud was such a memorable experience. Joe and Artha are true gems on our team, and we're thrilled that their professionalism, local knowledge, and warm personalities made your journey both insightful and stress-free. Your kind words mean a lot to us at Discova, and we’ll be sure to share your feedback with them. We hope to welcome you back for more Bali adventures in the future!

Discova からの回答

2025年5月5日

Dear Ann,

Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience at Garuda Wisnu Kencana Cultural Park and the Kecak Dance performance felt rushed and did not meet your expectations.

While we're pleased to hear that your guide was kind, we regret that the pacing and communication impacted your overall enjoyment of the tour. Your comments regarding the limited time at the cultural park and the long wait before the show are valid, and we understand how this could have affected your day. We’ll be reviewing this experience with our local team to ensure we better balance the itinerary and allow guests the time to fully appreciate each stop.

We value your feedback, and it will help us improve how we design and deliver our tours moving forward. Thank you again for bringing this to our attention.

Warm regards,
The Discova Team

Discova からの回答

2025年6月28日

Thanks so much for your kind words! We're thrilled to hear you had a great experience

Discova からの回答

2025年1月7日

Hello Mary,

Please accept our sincerest apologies for the delay in responding to your feedback. We are deeply sorry for the bad experience during your arrival in Kuala Lumpur and the subsequent challenges with your pick-up service.

Please know that this experience does not reflect the high standard of service we strive to provide, and we truly regret the frustration it caused. We take your feedback seriously and will be thoroughly investigating the circumstances surrounding this incident to ensure it does not happen again.

We would appreciate the opportunity to address your concerns directly. Please reach out to us at hello@discova.com so we can discuss your experience further and work toward a resolution.

Thank you for bringing this to our attention, and we hope to make things right.


Best Regards,

Rocky
Discova Customer Experience Team

Discova からの回答

2024年9月10日

Hi Gordon,

Thank you so much for your wonderful review! We're thrilled to hear that you and your wife enjoyed the East Bali tour. It’s heartwarming to know that Sony and "Quack Quack" made the experience so memorable and fun with their sense of humor and dedication. We're especially glad that Sony could capture those special moments for you.

We truly appreciate your kind words and hope that the rest of your travels have been just as enjoyable. Safe travels, and we look forward to welcoming you both on another adventure

Discova からの回答

2024年9月10日

Hello White,

Thank you so much for your wonderful review! We're thrilled to hear that you had a fabulous experience exploring the Borneo jungle and Turtle Island with us. Kurt will be delighted to hear your kind words about his guiding and knowledge. We're happy that the organization and tour details met your expectations. We appreciate your recommendation and hope to welcome you on another adventure soon!

Discova からの回答

2024年9月10日

Hi Thomas,

Thank you so much for your heartfelt review! We are beyond thrilled that you had such a special experience at the Hidden Forest Elephant Sanctuary. Supporting ethical and meaningful projects like this is at the core of what we do at Discova, and hearing that it left such an impression on your family truly means the world to us.

We're proud to be part of these elephants' journey to healing and happiness, and we're so glad you could witness it firsthand. Your kind words and support inspire us to continue offering life-changing experiences. We hope to welcome you on another adventure in the future!

With gratitude,
The Discova Team

Discova からの回答

2024年6月10日

Dear Erik Haugen,

Thank you for sharing this incredible experience with us. We are happy to recognize that you were beautiful in Bali on your trip in May 2024. We are pleased to realize that you appreciated both hotels and the reliability of our transportation services. We are delighted to hear that you appreciated our guide, Widiadnya, whose knowledge of Balinese history, religion, and other critical general issues indeed added to your experience.

We always strive to make sure everything goes as planned for our guests, but at the same time, it makes us feel genuinely fulfilled to know that you had a fantastic time. We will keep your comments in mind and continue to deliver exceptional travel experiences. We look forward to having you back on tour with us soon!

Kind regards,

Rocky
Customer Experience Team Leader
Discova

Discova からの回答

2024年4月23日

Thank you so much for your kind words! We're thrilled to hear that Darma and Dek Bakor made your tour such a memorable experience. It's wonderful to know that they provided exceptional service, ensuring your comfort and safety while exploring. We'll be sure to pass along your praises to Darma and Dek Bakor. We look forward to welcoming you back on another adventure soon!

Discova からの回答

2024年4月23日

Thank you so much for your glowing review! We're thrilled to hear that Dao made your experiences with Discova unforgettable. We take pride in our knowledgeable and empathetic guides who are passionate about sharing the beauty and culture of Vietnam. We'll be sure to pass along your kind words to Dao and the rest of our team. Looking forward to welcoming you back on another adventure soon!

Discova からの回答

2024年4月23日

Thank you for sharing your experience! We're thrilled to hear that you had a wonderful time exploring Vietnam with Discova. Dao sounds like an exceptional guide, and we're delighted that her expertise, empathy, and passion for Vietnam enriched your journey. We'll be sure to pass along your kind words to her and the team. Safe travels, and we hope to welcome you back for more memorable adventures in the future!

Discova からの回答

2024年4月15日

Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that Takashi, Senji, Hana, and Kazu made your time in Japan truly memorable. Rest assured, your kind words will be passed along to them. We're delighted we could assist in making your days out unforgettable, and we appreciate your recommendation. Should you ever return to Japan or explore another destination, we'd be honored to assist you again!

Discova からの回答

2024年4月15日

Thank you immensely for sharing your wonderful experience with us Christensen! We are overjoyed to hear that your trip to Thailand was filled with unforgettable memories and experiences. It's fantastic to know that our team at TourCompass Denmark helped make your vacation seamless and perfect in every possible way.

Your vivid description of your journey, from the bustling streets of Bangkok to the serene beauty of Phuket, truly captures the essence of Thailand's charm and allure. We are thrilled that Gun, Pat, and Amy left such a positive impact on your adventure with their exceptional service and warmth.

When you're ready for your next adventure, we'll be here to assist you every step of the way. Until then, may your memories of Thailand continue to inspire you to live life with no fear and no regrets.

Discova からの回答

2024年3月5日

Thank you so much for your kind words! We're thrilled to hear that you had a wonderful trip to Bali and that Dika made it even more memorable for you. We'll be sure to pass along your compliments to him and the rest of our team. We appreciate your recommendation and hope to welcome you back to Bali soon!

Discova からの回答

2023年12月26日

Hello Sajnesh,
Thank you so much for your fantastic review and for awarding us a perfect 10 stars! We are thrilled to hear about your positive experience with our guide, Rani.

It warms our hearts to know that you not only enjoyed Rani's company but also gained insights into traditional Balinese food, culture, and traditions. Rani is indeed an amazing person who takes pride in making our guests feel welcomed and ensuring they have a memorable experience.

Your recommendation means a lot to us, and we truly appreciate you spreading the word about your positive encounter with Rani. We look forward to welcoming you and your friends back for more enriching experiences in the future.

If you have any specific highlights or suggestions for improvement, please feel free to share them with us. We value your feedback and are always striving to enhance our services.

Once again, thank you for choosing us, and we are delighted to have been a part of your journey in Bali.

Discova からの回答

2023年11月29日

Hallo Eleanor,
Thank you for taking the time to share your experience with us! We're thrilled to hear that you had a truly wonderful group tour of Cambodia and that Sokhoeun Bout, our local tour guide, played a pivotal role in bringing the country to life for you. We're delighted that his passion, detailed knowledge, humor, kindness, and care contributed to making your experience unique and first-class. We're also glad you enjoyed the great hotels, varied itinerary, and lovely food throughout. It was our pleasure to have you on this journey, and we look forward to welcoming you on more adventures in the future!😊

Discova からの回答

2023年11月18日

Hi Keneilwe,
Thank you so much for taking the time to share your experience with Discova during your recent stay in Bali! We are thrilled to hear that you enjoyed our services, from airport transfers to activity bookings.

It's fantastic to know that our drivers and guides made your solo travel experience feel like you had a friend with you throughout your journey. We're especially pleased to hear your positive feedback about Ariani – we'll be sure to pass on your kind words to her.

We appreciate your trust in Discova for your travel needs, and we hope to welcome you back to Bali in the future. If there's anything else we can assist you with, please feel free to reach out.

Safe travels!

Discova からの回答

2023年11月2日

Hello Leslie!
Your positive feedback means the world to us. We're absolutely thrilled to hear about your fantastic experience with Jonas. At Discova, we're dedicated to going above and beyond to ensure our guests have an amazing time. Thank you for sharing your kind words with us. We can't wait to welcome you back on your next travel.

Discova からの回答

2023年11月2日 に更新

Thank you for sharing your wonderful experience during your visit to Bali, It's heartwarming to hear that you had such a positive and memorable time exploring the island with our tour guide Ani. We'll be sure to pass on your gratitude to Ani and the drivers, your kind words will undoubtedly inspire and motivate them to continue providing outstanding service to future travelers. We hope you left Bali with beautiful memories, and if you ever decide to return, we'd be thrilled to assist you again. Until then, safe travels and best wishes to you both!