Discover Books レビュー 963

TrustScore 5段階評価の3

3.0

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レビュアーのコメントを見てみましょう

5つ星のうち4の評価

The Kissing Hand is a wonderful children's book that every parent should read with their child/grandchildren. I know that I purchased a used copy which I do quite often - the words never change aft... もっと見る

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5つ星のうち5の評価

Ik bestelde een geschiedenis boekje voor maar 5 dollar. Het blijkt afgedankt te zijn door een dorpsbibliotheek in Illinois. Na 6 weken arriveerde het keurig verpakt in Nederland. Wat een service, ik b... もっと見る

企業が回答しました

5つ星のうち3の評価

I ordered an engineering text book and received a children story instead. It is my first time buying from Discover books and I am truly unhappy about it. I tried contacting the customer service. We... もっと見る

企業が回答しました

5つ星のうち4の評価

I initially left a 1-star review. I ordered 13 books for 160$ but only got the cheapest one, with a pricetag of 4$. I'm ordering these to Europe, so the postage isn't exactly cheap. After communicatin... もっと見る

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企業情報

  1. 書店
  2. ホビーショップ

さまざまな外部ソースから提供された情報

Discover Books was launched based on the fundamental belief that used books have value and should never go to waste. Prior to our founding, many of our staff worked in the thrift industry where we saw millions of books being sent to landfills each year. With each discarded book, we thought of the imagination, magic, and knowledge lost forever to a garbage heap and we endeavored to find a better way. We think books should achieve their greatest possible purpose: Whether purchased by another reader, donated to help a child acquire the lifelong skill of literacy, or recycled as a new product, it has a story to tell. We let stories live on.


連絡先

3.0

まあまあ

TrustScore 5段階評価の3

963件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Totally Fraud...

I have placed many orders through the discover books through the eBay.com but few of them were never received. I did contact them through the eBay but still no resolution received at all. I want my money back on all of those orders which are not received to me.

2024年6月1日
自発的なレビュー
5つ星のうち1の評価

Truly a scam

Truly a scam. We used their services to pick up scrapped books. One day the bin was gone and we have received no payment. Attempts to reach them have been met with silence and now emails are returning as blocked.

2024年5月31日
自発的なレビュー
5つ星のうち1の評価

No one there answers the phone or e…

No one there answers the phone or e mails. Never received a book???

Now I just received an e mail that my e mail has been blocked by customer service at Discover Books??????

"Message blocked
Your message to customer service at discover books has been blocked. See technical details below for more information."

No detail that were discernable were below???????

2024年3月18日
自発的なレビュー
5つ星のうち1の評価

Closed. But continued to take orders.

Discover Books continued to take orders as a marketplace seller through a major retailer as late as March 14.
But evidently they had closed operations on March 11. And now Discover Books will not answer queries about refunds or the missing orders. Dishonest.

2024年3月14日
自発的なレビュー
5つ星のうち1の評価

SCAM

Clearly, a fraudulent enterprise. They take your money, make up stories about the delivery and never come through with the product. DO NOT SHOP HERE....

2024年3月19日
自発的なレビュー
5つ星のうち1の評価

Never received my item

Never received my item. I sent several messages to the seller never got any reply nor have I received a refund or my item. And after reading the reviews I wish I wouldn't have purchased from this company cuz it seems like they are out to scam every Damn person they can! 😡🖕

2024年3月28日
自発的なレビュー
5つ星のうち1の評価

I ordered 11 books on May 12 on ebay as…

I ordered 11 books on May 12 on ebay as a gift for. A teacher’s class. We haven’t received the books yet and the tracking number doesn’t work. No one answers my questions to the seller. The teacher is very upset the books for her class haven’t arrived yet!
9241990246919886871487
Hilo Book 1 The Boy Who Crashed to Earth A Graphic Novel
Order numberOrder number
14-11301-4599414-11301-45994

2024年3月12日
自発的なレビュー
5つ星のうち1の評価

Unauthorizd Bootleg Copies

Discover Books is selling unauthorized bootleg copies of books for which I hold the copyright.

2024年3月12日
自発的なレビュー
Discover Books ロゴ

Discover Books からの回答

Hello, Dennis. Thank you for bringing this to our attention. Although we sell many used and new titles, we would not knowingly list or sell an unauthorized copy of any book. We would like to investigate this matter further. Can you please contact us at customercare@discoverbooks.com, and in the subject line, put 'TP Review' so your email is handled by the appropriate team? We look forward to hearing from you to get this matter resolved quickly and to your satisfaction.

5つ星のうち1の評価

I ordered a book

I ordered a book, they sent me a revised version.
They have the " widow's son " , by Billy Dickson advertised and then are sending people his revised edition. The "widow's son" by Billy Dickson was taken off the market by life rich publishing in 2022 as the book was illegaly printed , so it shouldn't be advertised at all. That's why discoverbooks.com are false advertising and sending people a revised edition when that's not what they ordered. I can see the scam that they are attempting. They then tried to tell me the original version is out of stock when the truth is the book has been taken off the market.

When I asked for a refund I am now receiving all sorts of weird response.

Up to date no refund has been issued and I have been given all different reasons and the run around.

2024年1月6日
自発的なレビュー
Discover Books ロゴ

Discover Books からの回答

Thank you for your review, harsha. I've located the order in question and understand that the item received was unexpected. A prepaid return label was provided to return the item to us. A full refund will be issued once the item is returned. I will also research where this book came from and make needed adjustments to the listing.

5つ星のうち1の評価

Takes too long to receive your order

Takes too long to receive your order. I placed my order on Jan.5 and it's Jan.9th and my items still haven't shipped. I contacted customer service today and they apologized, but said it would be another 1-2 days before my order shipped. I work out of town and don't know when I will get an assignment to leave so it's important that I get my items when expected. I will not be ordering from them again. 1/10/2024 Received an email from them with no confirmed shipping date and no mention that 4 of the 7 books I ordered were sold out. I went to the website to discover my books were sold out. I cancelled my order. Don't do business with them, it is just a waste of time.

2024年1月8日
自発的なレビュー
Discover Books ロゴ

Discover Books からの回答

We understand the frustrations of placing an online order and it not shipping quickly. I can assure you that our shipping team does everything they can to fulfill orders as quickly and efficiently as possible. I can't say why a portion of your order was canceled because I do not have your order details, but I will address this with our listing team. Again, I am sorry for the hassle or errors I have caused you. If you need further assistance or have other concerns/questions, please email our customer care team and mention your review so that your email will be sent to our customer care manager for immediate response.

5つ星のうち3の評価

Wrong order received but good customer service

I ordered an engineering text book and received a children story instead. It is my first time buying from Discover books and I am truly unhappy about it. I tried contacting the customer service. We will see if they respond.

Edit: the customer service responded quite fast. They apologized for the error and I got a refund for my order as they didn’t have the book anymore. So I moved my rating experience from 1 to 3 stars due to their good customer service. I think I will give discoverbooks another chance with a new order. Hope I won’t get the wrong order next time!

2023年12月29日
自発的なレビュー
Discover Books ロゴ

Discover Books からの回答

Thank you for your review, Nadja. We want to make this right with you. Can you please email our customer service team for immediate resolution? Please email us at customercare@discoverbooks.com. Please mention your review so that your email is handled accordingly.

5つ星のうち1の評価

Horrible

Horrible. USE AT YOUR OWN RISK!! The first couple of times I got the wrong book I thought it was a mistake. At this point Im convinced they dont have the books they claim to and just ship whatever on hand and hope customer gives up. Won't send what you order. USE AT YOUR RISK!!

2023年12月12日
自発的なレビュー
Discover Books ロゴ

Discover Books からの回答

Thank you for your review, Dan. We want to make this right with you. Can you please email our customer service team for immediate resolution? Please email us at customercare@discoverbooks.com Please mention your review so that your email is handled accordingly.

5つ星のうち5の評価

Van de USA naar Nederland

Ik bestelde een geschiedenis boekje voor maar 5 dollar. Het blijkt afgedankt te zijn door een dorpsbibliotheek in Illinois. Na 6 weken arriveerde het keurig verpakt in Nederland. Wat een service, ik ben er heel erg blij mee! Het boekje uit 1980 krijgt weer nieuwe waardering : )

2023年11月21日
自発的なレビュー
Discover Books ロゴ

Discover Books からの回答

Thank you, AW Schröder, for your review. We are always pleased to hear back from our customers and enjoy reading your review!

5つ星のうち1の評価

Not once have I ever been sent the…

Not once have I ever been sent the correct book. They list one thing and then just send whatever they can find because they lie on the book descriptions. This is a horrible business.

2023年10月25日
自発的なレビュー
Discover Books ロゴ

Discover Books からの回答

Thank you for your review, Glen. We want to make this right with you. Can you please email our customer service team for immediate resolution? Please email us at customercare@discoverbooks.com Please mention your review so that your email is handled accordingly.

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