DIY Wall Panelling レビュー 

Ordered item, 1 week later no delivery estimate. Emailed to ask for one, no reply. Will be asking my bank for a refund at this rate.
Updated to add: after seeing my review the company issued me a refund stating this is what I had asked for - if you read my review above, I didn't. I also received a phone call informing me I'd been refunded as per my review and that delivery apparently takes 2 weeks. Why they don't make this clearer in a confirmation email or on the checkout page, I don't know. I did say they didn't have to refund me, they could have just told me when my order was arriving. Didn't particularly appreciate the tone of the call to be honest - otherwise I'd probably have updated to a higher star rating.

I ordered my panels on 5th march and received them on the 12th march,very well packaged and all the panels
were of excellent quality,i emailed natalia to confirm the delivery date and she got back to me a couple of hours later very polite and informative.
Now if your reading the reviews on trust pilot you will see a couple of negative ones which seam very extreme and unfair i dont get why people are so quick to leave rude and negative reviews,i can only speak from my experience which was fantastic,to which i have just ordered some more panels.
Great panels great service.
Thank you.

Really great effective panels. I wanted something unique for my dining room, and the customer service in helping me choose the right fit was fab. The panels were easy to install and good quality.
Would absolutely recommend. Ben.

Excelllent service for main order.
Abysmal.service fo the addituonal bits required. Still waiting on these

Would I use again-not now
Would u recommend - not now

Terrible service . I ordered the panels they took my money then nothing . Tried calling and leaving my number dor them to call which they never did . I contacted my bank for a refund . Then they emails me to say they would be delivered on a Saturday delivery. Guess what they never did send them so im glad i got my refund from the bank .
PS
If your looking for panels try Wicks they are cheaper aswell and have them in stock

Unfortunately, we have had no contact at all regarding delivery despite numerous emails , telephone calls etc. We haven’t managed to speak to anyone to let us know when we can expect our delivery. My husband emailed and added a message at the time of the order,as specified on their website, as he needed them to arrive this weekend (still giving 2 weeks notice ) as he has taken time off work to do the bathroom. Nothing! Nada! Terrible , terrible customer service.

Untrustworthy & Unreliable - AVOID!
Truly Appalling customer service - AVOID at all costs or suffer!

I first emailed them on 30 November 2024 and I got zero response.

I then emailed again on 11 December 2024 and got zero response.

I then called a week later and an apologetic lady said I would get a call tomorrow.

All of December disappeared and zero response.

I then emailed again on 20th January and got apologies and was told I would get a response the next day (21 January 2025) and ..... yes zero response.

I hate write in this way but these are untrustworthy and unreliable cowboys based on my experience and I want others to avoid my fate. Had I actually placed an order I dread to think the problems I would have had to endure.

DIY wall panelling seems to be an example of one of those companies that has a flashy website but has no professionalism or infrastructure ... like a hoax company.

I have edited my review because my issue was resolved after leaving a bad review. It shouldn’t have come to that but they did resolve quickly after that. I understand they’d had a surge of orders they couldn’t keep up to. I suggested they contact all orders to advise of a delay rather than radio silence. Always try to support small business so hopefully it’s a one off.

(Previous review….Website confirms they'll deliver within 1 week of order. That was 3 weeks ago and they have not replied to any of my queries to ask when I'll receive my order)

From the initial contact through to the delivery and customer service has been excellent. The precision cutting was to the exact requirements. The delivery was when stated and the boards were carefully packed ensuring no damage. The follow up was of a very high standard. I would recommend

AVOID! SCAMMERS! They take your order and then fail to deliver without any communication. Numerous unanswered phone calls and emails later and still no panelling! Trading standards have been made aware via citizens advice who are investigating these con artists!!

I feel the panels are good quality and very reasonably priced. I have given 4 stars as ordered twice and both times had to chase for delivery dates.

I recently ordered some panels from DIY wall paneling for some tongue and groove, and I can confidently say it was an excellent experience from start to finish. From the initial consultation to the final delivery, their team was professional, responsive, and incredibly helpful. They took the time to answer all my questions and provided clear guidance, ensuring I felt confident in my choices.

The product itself was exactly as described—high-quality and beautifully crafted. It arrived on time, perfectly packaged, and in flawless condition. Installation was straightforward, and the panels have completely transformed the space, giving it a fresh and stylish look.

What stood out the most was their attention to detail and commitment to customer satisfaction. It’s rare to find a company that combines great products with outstanding service, but DIY Wall Paneling truly exceeded my expectations. I highly recommend them to anyone in need of reliable wall paneling solutions.

Sadly the positive reviews of the company do not reflect my experience at all.

Ordered over Christmas hoping to get some decorating finished in the new year; the advertised “within one week delivery” on items listed on the website was a big appeal as the installation of the panels is holding up other work. Three weeks, multiple unanswered phone calls and unanswered emails later I’ve received nothing.

First time I’ve ever had to initiate a charge back through bank - they don’t reply to emails to get a refund directly - AVOID!

Perfect condition and well packed.
I was a bit stressed about delivery because it was in the Christmas rush but the customer service responded immediately and reassured me. They arrived on time and I was impressed how well they were packaged so there was no damage. Would use again.

Great company to deal with, friendly and helpful staff and great products

Excellent quality panelling. Great communication. Slight delay in delivery but the communication was spot on and the issue resolved straight away. I would have no hesitation in using again.

The panels look fantastic they are exactly what we wanted.

Delivery took longer than we expected - we had to contact company to chase it up twice Natalia responded to emails very promptly.

The quality of the product was very good. I had a delivery query and it was sorted very professionally.

does what it says, easy and really good quality