djerfavenue.com レビュー 164

I would put no stars if I could. I pay for an order through PayPal, who have confirmed this company has received the payment. But I have no goods, and they say they have no record of my purchase. These people are cons. Don’t buy from this website

£109.00 for a dressing gown that fell apart in less than 2 months from lying in bed, XXXL size for a small girl too, also I wore it to go for a pee once and the material is awful, feels like a cold dish towel. Absolute crap. Never let your girlfriend tell you this brand is good because it’s not

I cannot rave about this company enough. I have bought multiple items from Djerf Avenue and each item has always been of great quality and arrived either the next working day or within a couple days of purchase without problems. At first I did need to pay custom charges for the uk which wasn’t a problem as the VAT was taken off before purchase. Now they have an all included price at checkout for the UK so what you see is what you pay which makes things so much simpler, I really appreciate the company making that adjustment for us UK based customers. I have also made a few exchanges and the process simple and fast and the customer service team is always available to help with the absolute BEST customer service, fast responses and they are always super helpful with the kindness demeanour. Which is great cus I usually find returns super stressful. I love the inclusive sizing and seeing models on their site I can relate to and getting a good idea of how the item will actually look on my body type. I also like how transparent the company is with their production. Seeing exactly what kind of working conditions the clothes I order come from makes the experience guilt free for me as I actively try to avoid fast fashion brands that utilise sub par working conditions.
From one person that likes to shop to another 10/10 would recommend.

Djerf Avenue er et et fantastisk sted at handle. Det er mega godt kvalitet og alt bliver gjordt ordentligt. Jeg har personligt handlet der flere gang og kan kun anbefale det. Jeg elsker det!!!💖

Chloe in customer care was a pleasure to deal with. Very kind, quick and ensured I got the items I was looking for. It’s very much appreciated. Will definitely be shopping DA again!

Quick deliveries, great quality of the clothes and the packaging. Always a very helpful customer service ❤️

I bought the forever blazer and was really disappointed. The quality is the same as hnm and you would find better at zara to be honest, also the returns policy seems out of touch with the price tag. I really wanted to like Djerf, but won't be buying from them again.

Thank you so much to Laura who was SO helpful with organizing an exchange as I needed different sizes. She went above and beyond explaining everything to me and even helped me decide which size to exchange for in my Forever Blazer as it was my first time purchasing from Djerf. Thank you so much & I cant wait to receive my new items xx

My item came with a small but visible mark.. contacted customer service and they said I could return it but as I’m going away soon I asked if there was nothing else that could be done as I wanted to take the item. They then offered a 10% discount and dry cleaning to be paid for the item! Seana was the lovely person I was speaking to and I am grateful for how friendly she was too! Amazing quality of the clothes too!

I placed my order on Djerf Avenue back in March this year.

I have bought countless items from the EU since Brexit (I'm based in the UK) so I'm well aware of the potential extra costs of VAT & Customs. On other websites, it's always been very clearly stated that customs and VAT aren't included in the price (I always check) so I know what to expect. Other companies would include the fee at checkout so everythings paid upfront, so customers won't need to pay anything extra to receive their shipment from DHL.

I received my order from DHL (I've received many EU orders from DHL before and if I needed to pay anything, they always ask me to pay the VAT & Customs, before they deliver my shipment). This didn't happen for my Djerf Avenue shipment so I assumed that everythings already been sorted.

Once I received my order, I made a return on the same day as the blazer didn't fit right. I checked the Djerf Avenue site to see what I needed to know about the return process and I acknowledged that it would cost me £15 for the return fee. Alls well with the return process and refund.

The issue came in June. I received a letter from DHL to tell me they've passed on my details to their legal department because I owed them money for this Djerf Avenue order (30% of my order amount). I was shocked and confused. I didn't receive anything prior to this threatening letter, so I called DHL to enquire. I had told them I have returned the item and they told me to simply email DHL the proof of export and that the company have received the return, so I did. But then the response I received from DHL was that DHL have paid HMRC and DHL will not be responsible and I needed to pay them the amount if I didn't want to go to court and be sued, they said I would need to send a physical letter to HMRC to make a claim if I want it refunded.

I emailed Djerf Avenue's customer service and they told me "Since you have returned your item to us, you do not need to pay DHL the import charges they are requesting. We kindly recommend reaching out to them and letting them know that you have returned your items back to us" - even though in my message to Djerf stated that I already told DHL I have returned the shipment to Djerf. So the CS at Djerf wasn't helpful at all. I didn't want my credit score to be tainted so I paid the amount to DHL. I proceeded to look at filling in the form on HMRC but they required information I didn't have for the shipment.

At this point I have spoken to 5-6 different people at DHL, no one can provide the information I needed to make a claim at HMRC because apparently the waybill number doesn't exist.. I would speak to someone in one department and they would ask me to call another department, then that department would tell me to call the previous department and so on. Because no one at DHL can provide the information I need to fill in the claims form for HMRC, I won't be able to make a claim to get my money back.

I have wasted so much of my time and unnecessary stress because of this experience. All this happened because Djerf Avenue wasn't clear with what would happen to shipments to the UK. If they had stated clearly that DHL would be delivering the shipment and then they will be sending a letter for the VAT & customs for payment afterwards, all of this could be prevented. This information was NOWHERE to be found. Even though if I had known this, I wouldn't have placed the order in the first place.

I feel very misled and tricked by this company. I have received no concrete support form Djerf Avenue. I would never consider purchasing from this company ever again and neither would I recommend it. The worst shopping experience I've ever had.

Edit: 20/7/23 - after leaving a message on Djerfs website and this review. One of their CS emailed me and was very nice and offered to issue a refund for the amount I had to pay to DHL. So I’m happy that this is now resolved.

I have loved Djerf Avenue clothes for a few years now but their customer experience is exceptional. I have had my jeans for 3 years and I was so upset when the zipper broke. I contacted Djerf Avenue and they immediately offered to repair or replace my jeans. The whole team was so lovely and really kept me in the loop for the whole process. Also, the best jeans ever, I just wore them to death!!

Poor quality and expensive import tax.

Such kind customer service! I bought a dress which didnt fit right and wanted to exchange for the taller model; that is not free while just getting another size they will exchange for free. I emailed the customer service and got a extremely quick and empathic / kind response. They offered me to exchange it without extra costs and pay for my delivery!!! I never bother to e-mail customer service bc I feel like they never care but this felt like a personal response and someone who genuinely cared and thought along. Thank you so much for the personal approach and helping me out, you would never get such service from a big brand and this makes me so much more excited to keep supporting smaller brands!! Thanks Djerf Avenue team 🤍

LEARN FROM MY MISTAKE!

Matilda Djerf clearly just wants your money. I purchased a t-shirt from this brand - £65.00

When it arrived, it was see through - very poor quality and very creased. Very light weight, put it this way, you could pick up a better quality item in H&M.

This company claim to sell high quality garments that last a life time. SOOOO misleading.

I also got charged an extra £41 import tax which WAS NOT MADE CLEAR AT POINT OF CHECKOUT.

So for a towel (stitching was iffy), a pair of socks and a flimsy tshirt with a poor quality print and materials - I paid over £200.

Wow just wow, and they haven't replied to my messages. Poor.

Talked to the sweetest person the whole time when there was a stressful issue with my order and they ensured the problem was fixed quickly. I could’t be happier with my experience!

I love shopping at Djerf Ave. the self supported return channel works very well. I shop a lot of clothing from Djerf ave and I also return some pieces every now and then - I have never had any troubles with the shipping and refund process. I love the clothes - it feels amazing to wear. A little pricey and maybe also too pricey, but not enough to keep me away ;-)

Beware of custom charges for delivery to UK, £40.66 to pay. Not clear on website that you will have these charges. Daughter loves the clothes but will not be buying from here again

Obsessed with Djerf Ave! I love the dreamy and summery collections from this brand. The Customer Service Agents respond so quickly and with such love & care for your items.
Shout out to Laura! You’re a star

I read Djerf's website carefully to make sure I wouldn't be charged extra import charges (as shipping already includes a close to £25 payment to DHL)...just received a bill of £50 for one item.
It really isn't clear on the website that this is a further charge and makes any item £100 + !