D-Link レビュー 

A lifetime "limited" warranty that is basically not a lifetime warranty.

Encountered an issue with a switch (business segment) that fails operating properly.
1/ support asked me to flash it, sending me the firmware.. this is not for the right model.
2/ after a few discussions, proposed a replacement.
3/ Asked a copy of the invoice, and then decided that the switch is now out of the "lifetime warranty".

Explanation : to get access to the lifetime warranty, you need to register your purchase in the 30 days after the purchase (as you can imagine, this is not clearly stated on their website, when they advertise the lifetime warranty.. you have to follow the stars and read all the small lines.. ).

If you do not register, you have a 5y warranty, from the purchase date. And they are rejecting any kind of discussion.

If you register, you have a limited** lifetime warranty... and ** limited means : 5y from the End of Life of the product... .

This is how DLink deals with their customers..

For sure, next purchase will not be for that brand..

Good quality products and even better customer care. I had the opportunity to use the repair service and I was positively surprised.

I am paying hundreds of dollars to what eventually become earth garbage!!! All in 4 years. The firmware cannot be supported in the name of EOS? Why would one buy camera for security to have to stop security in the name of upgrade??

Absolutely the biggest waste of time trying to deal with their customer service. They charge you for support after 90 days and don't even know how to help reset a password. Try youtube or better yet buy products from another company.

I bought a MyDlink camera for the house last year. I could not keep the WiFi connection and recently added a mesh connection, so the camera is 2 meters from the router. The connection is good, but the performance of this app is really terrible. It is slow and not reliable. I wish I could go back to the Nest Cam I owned in the US!

One of the worst experiences of my life with technology and support.

The device is PowerLine AV500 Wireless N Mini Extender Starter Kit.

It was sold to me, but it doesn't work with any computer in the house.

I've tried contacting support on the website but it's a mess.

Finally, when I got through, I managed to talk to support via chat (the chat is miserable, you can't even upload images to explain, or copy text from it).

I spoke to the first person, explained the situation and halfway through the resolution support closed the chat without even warning.

I started another conversation with someone else. Explained everything again. Again, just as we were getting close to a result, the chat was closed.

This is not normal. Terrible service. I'll never buy a single product from D-Link again. Jesus!

good luck connecting to it. good luck guessing the right password. good luck maintaining a stable connection if you are lucky enough to get the password to work even though you just set it up and got a confirmation screen showing your password.

I felt decieved with my D-link DCS-8000LHV2. First of all you will pay around 50usd for the unit and then after 1 year they force you to subcribe a cloud based store because there is no local micrsd storage. They never advertised any paid subscription. I say no more dlink product so my unit belong to gabage can because its now useless with no subscription.

I am the unhappy owner of numerous products made by D-Link, examples including infrared motion sensors, security cameras, remote sirens, etc., all bought by Amazon for the total price of much more than €1000. All these products became totally obsolete and non-functioning overnight by the decision of the D-Link company to disconnect them from its MyDLink Home cloud service, thus creating a huge pile of useless electronic junk that has to be added to the piles of electronic stuff polluting the environment.
This is absolutely a company to stay miles away from.
I will happily provide any further information to anyone that requires it.
Dr. STAVROS MOUSOURAKIS

Huge disappointment... I have been customer of D-Link products for many years and I have always believed that it is not only a serious but also a reputable company. MISTAKE! In February 2022, D-Link Poland informed me and probably thousands of other users of its intention to disconnect all D-Link smart home devices that I have purchased over the years. The purchase value of these devices is difficult to estimate accurately, but I assume that it would be in the range of EUR 600-900. Devices were purchased from September 2017 (first cameras; date based on activation of the D-Link cloud account) to 2019-2020. I contacted the company hoping for some amicable solution. After receiving of dusty answers for over half a year, D-Link Poland finally informed about the possibility of buying new equipment... No comments. There is no word on the equipment packaging that their operation depends 100% on the whim of the manufacturer, even in such a near future. All devices are still technically functional and meet my expectations, but in less than two months I will become the owner of many electro-waste. I reported the matter to the consumer rights adviser. The next step is Office of Competition and Consumer Protection. I encourage other victims to do the same. STOP unlawful deception of consumers! STOP the production of e-waste!

I purchased the Dlink products and their cloud recording (yearly subscription) in the October (2022) timeframe. Today (Jan 9) I received a email telling me "your myDlink cloud subscription expirED on OCTOBER 21, 2023"? Not that it expirES on 10/21/23... (?) Its Jan 9, 2023. The date of expiry is more than 9 months from now, which is right, but the system is out of sync with the calendar. So, I looked up their support page and chat with the agent who agrees and ultimately tells me after that i should call their 800 number... Their recorded message says " ....please call back during normal business hours" but it doesnt give the time zone or which hours those would be. These products secure assets / valuables..... You should have a 24 hour hotline to fix system issues when it comes to security. In my opinion.

In 2017/2018 I bought D LINK components for smart home ( Hub, water sensor, Outdoor alarm, indoor alarm and movement sensor Some hundreds of .
Now I have been informed these components are not longer supported - all of them are electronic garbage.

Customer also not willig to support o embed the hub (which is Z WACE compatible ) into other Z WAVE hub (DEVOLO).

Unbelievable scandal for me - wasted money and tie as well.

Never ever D LINK - cutthroat company - be aware. Such companies should not be allowed to sell in Europe.

d-link currently refuses to sell the vr air bridge to anyone who isn't in the us, completely geo-blocked so you can't even get it from meta in the uk currently. this is disgusting behavior avoid these xenophobic bigots at all costs!

Bought the wi-fi E15 extender in July and set it up. Seemed to work OK, hard to tell. Today, discovered it wasn't working and tried the setup again, multiple options to try. Nothing worked. Called tech support, who warned me I would have to pay if the device was over 90 days old. it isn't. Walked me thru a complicated procedure, made worse by an ESL speaker talking to part deaf senior. Finally got it up and they sent me more info on the device. Just hope it doesn't stop working.

Je vois que je ne suis pas le seul à avoir des soucis avec cette entreprise, j'ai des problemes de connections de mes caméras depuis quelques semaines alors que jusqu'ici elles fonctionnaient, le service technique m'a fait comprendre qu'ils ne pouvait rien faire et que je devrais jeter mon parétriel... Drôle de conseil !!!!! DES PRO !!!!!!! Pfffff...

Selling crappy hardware and even more useless software. Bought some cameras but the software doesn't start on Windows 10. There are numerous forums discussing similar problems. And the app for Iphone crashes without any warning and is also not usable. Avoid at all costs.

Low quality hardware and good luck getting any support when they do not work.

ENOUGH !! This time is the right time that I change webcam cloud provider. MY DCS-855L will stop to connect to Cloud server and this will prevent me to watch over that web camera, in the next December 30th. Here is their following message:
"The mydlink Baby Camera Monitor cloud services will be ending on December 30, 2022. After this date, users will no longer be able to access, manage, view or otherwise interact with devices associated with these services through their respective apps or online via the mydlink portal. For more information and a list of devices that will be affected by this End of Service, please visit here."

Terrible customer service, racist staff (in my view). refusing to help me with a simple question about my DNS-340L. All because of my country of residence!

I bought a DCS-8000LH camera and it does not work as advertised. The geofencing never works (the camera does not come on when I leave home), and the google assistant voice commands don't all work as advertised - for example you cannot switch the camera off with google voice command. Over 2 months ago I was on webchat support with d-link and they told me that it must be the Google have changed something - utter nonsense. Despite this their own site (dlink[dot]com/en/google-assistant) continues to claim that this voice command works - it does not. I sent a detailed (polite) email with these issues over 2 months ago; no reply. I have resent the same email to their support email address every two weeks since then, still no reply. Just appalling - if your looking for an indoor cloud security camera, look elsewhere.