Dnaworkplace レビュー 69

I took the Day 2 & Day 8 tests back in March 2021, swabs and results arrived in time. Customer service also replied promptly to my email with a question.

DNA Workplace .. Very poor service. Purchased the Day 2 and Day 8 test set. Was supposed to have received my 'Day 2' result 24-48 hours after DNA Workplace received my test sample which was acknowledged with an email. Received 'Day 2' result 72hrs later. 'Day 8' test result - six days gone and still waiting.

Never again.

The best service in the UK.
The tests always arrive on time, results are quickly sent.
Call center very helpful, always pick up the phone and, answer to all your questions.

Received my test to release result on day 9 !!!!! They shamelessly blamed royalmail. I have used other providers for the day 2/ day 8 and the fit to fly test and had 0 issue. I will never ever use this company ever again. This was just a rip off.

Such fantastic service from the team at DNA Workplace. Very responsive, helpful and communicative. Would recommend them for day 5 test to release, as well as day 2 and 8 given speed of turnaround and reasonable prices.

My experience with DNA workplace started from my home country when I decided to travel to UK, and I could remember my first call and how kindly they handle my request, and over the next two months until today, I continue to contact them to solve any issue, because I am a traveler for a short period of time and I am adhered to UK Gov regulations, and their help DNA workplace is magnificent, and I am so thankful for their time and efforts in answering my questions about my tests I booked with them. I recommend them ! A great family is DNA workplace.

Used DNA Workplace for last 3 film productions because they are completely on it and trust the advice they give - which is key in middle of a busy shoot.
A GREAT customer service team who actually get back to you if you have any issues/queries and they're up front about timeframes etc. Have used other services and they've been ok but found this team are the best.

I have so many good things to say about DNA workplace !
In January this year I flew to London from USA, to see my brother who was between hospital admissions due to Pancreatic Cancer. I had no idea how to go about obtaining the necessary Covid tests for the required quarantine time in the UK. I went online and found a few sites where one could purchase the tests prior to leaving the States. DNA Workplace seemed to have the most professional feel and since I am a Nurse , I went with them ! I started to email via the "contact' information and had a lot of questions . I recall this was New Years eve and so I didn't expect an immediate response at all. After a couple of e mails to Michael Brown (Customer service/logistics manager) I heard my phone ringing and it was Michael making a call to me to better explain the process. I was so impressed with his wonderful manner on the phone, clear explanation and patience with my many questions! (and that this was new years eve!) I purchased the 5 day " early release" from Quarantine test and they also helped me organize a courier pick up , which I preferred to using the mail.
I received my test results within 24 hours via e mail.
DNA has a great way of teaching how to do the covid test with an online video presentation so that when the time comes to do the test (which they deliver to you the day before ) and record yourself online, the process is much easier. Also if you have any questions (which of course I did !) they are available on the phone to help anytime. I also like the way the billing is so streamline ; they will email the invoice for tests and or couriers and payment can be made securely via your phone.
I then had another very positive experience in March.
My brother was very sick so I flew in the manner of an emergency. I was able to purchase the newly required day 2 and day 8 tests so as to land in the UK. I e mailed Michael and was able to also purchase the Day 5 release test along with courier assistance. Susie Williams (Snr account manager ) was also very helpful with my many questions.
I was anxious to receive the Day five test as this would enable me to visit my brother who was now in Hospice ...I received the results the early the next morning and was so grateful.
One more thing....DNA go above and beyond!
Prior to leaving the UK several weeks later after my brother passed away, I purchased a new 12 hour "turn around" test for my "Fit to fly" back to USA. I received the test Friday and it was couriered back the same day.
I was flying back Monday and on Saturday evening , Michael realized that the test had gone missing !
He e mailed me that he would be bringing another test to my home and driving it back himself....This was at least a two hour drive each way !
I received my results Sunday , again relieved and very Grateful to all at DNA and their excellent customer care and high degree of professionalism.
I am sure to be using their services again this year.
Thank you DNA.

I really think this company should not be on the government approved list.
My day test 2 result didn`t arrive until the day 6 of my quarantine and it was positive. I have a doubt about the result. I booked Test to release appointment as I was worried my day 8 test result will not arrive in time as the first test was not received in the lab until Thursday (4 days after I have send it).
The test to release was negative.
I still had to extend my quarantine period which has caused me a lot of distress as I had job commitments.
DNA workplace has cost me an extra £125 to go to waste as they delivered my results so late.
They have everything covered in terms and conditions as they say they are not responsible for delays caused by this or that. Very clever.
There is no way I can prove the result was false but having in mind I had coronavirus in February/March and recovered.
Also I had test done before my flight and it was obviously negative.
So basically the result from DNA workplace is saying within period of 10 days I was:
Negative on day 1 (done in Czech republic)
Positive on day 6 (done in UK, DNA workplace)
Negative on day 11 (done in UK, Vivo clinic-Test to release)
And again I must point out I had virus 1 month before all this.
I will never book a test with this company again.

Excellent service received from DNATeam and they are very helpful with questions, courier etc... from beginning to the end during the self-quarantine. Higly recommended.

I have given DNA workplace a 4 star so far and will change it to 5 if the second tests go as well as the first ones. I arrived back in the UK on the 27th of April 2021 from Thailand, my test arrived on the 28th, I recorded the video fine and completed the test. My friend posted it on the 28th and the results were back by the 30th. I have to say I was really worried about the situation after reading the reviews and I have to give a good review if I have had a good experience. So I will keep you updated with the 2nd test. I am hoping it goes just as well. Let's see. Thank you DNA workplace, so far I am pleased. So don't let me down and I will update this to a 5 star. So up-date on the delivery of the 2nd test, it was late but also a bank holiday so eventually, they had it couriered to me in the end and called me to make sure it had arrived. In all honesty, if you are not in such a rush for everything you will be able to use this company, no problem. I had a personal call and I believe that they honestly and truthfully did a good job for me personally. Thank you. :)

Extremely frustrated experience Day 2 test was delivered on Day 4 - didn't use it and send it back ... Day 8 test came in on the same day I was leaving London and i also shipped it back unpacked ... They refused to refund my payment saying that returned tests where automatically destroyed in the lab. This doesn't sound right.

The staff have all been amazing! They made a very difficult time just that little bit easier for me, thanks! Next time I travel to the UK I will be definitely purchasing the day 2 and day 8 tests from here again. Every time I rang up each member of staff was pleasant and helpful, phones are answered quickly and emails responded to almost instantly. Thanks again.

Very poor service. My Day 8 test came back inconclusive. I emailed over and over again to get a retest and never got an answer

I have nothing but praise for the service that Dnaworkplace provided. Despite the Post Office not delivering my test to the lab in the promised 24 hours (in fact delivering it 3 days later), once alerted to the fact that I needed the test results urgently in order to return home to France, the company did everything they could to expedite the analysis. Upshot was, I received the results 10 minutes before the train left, with a personal call from the organisation to let me know. I cannot thank them enough.

It was day 2 and 8 PCR test. They both came by post in time (a day or two before the day of the test), it was easy to take the test at home and record it, and then when posted back to the lab through priority mail, it arrived on time and so did the PCR results.

Do not use DNA workplace. Test results come on 4-5 days after testing, i had a false positive on day 8 that you find out on day 13, did an NHS fast test and PCR test and of course both came out negative. Had covid at xmas and been vaccinated 2x, but he your test is positive. Reached out by mail, no one there. In the mean time need 10 more days sitting at home because of a false positive despite 2 new tests showing DNA had faulty results. Disgrace they are a government appointed provided they should be removed.

for
my experience is an excellent provider where to buy the kit , they were very precise, punctual and very helpful in replying to emails regarding any problems or information.

I am on no way calling into question other people's experience. I am on the "Day 2 & 8" Facebook group, and it seems that many providers are facing the same challenges.
But I wanted to offer a little balance.
I used DNA Workplace for a day 2 & 8 test. I received both my tests on the correct day. Both took more than 24 hours before the returns were acknowledged by DNA Workplace... I then received my results within 24 hours. As a result, I got my final result at 18:13 on my last day of quarantine.
Every step was accompanied by a confirmation email.

It was not immediately obvious to me where/how to find the instructional video and the upload link... this was only given in the dispatch email, and not in the printed documentation or on their website. But apart from this one small "complaint", the process worked exactly as advertised, and I have to give DNA Workplace top marks.