DoggieLawn レビュー 

DoggieLawn からの回答

2026年9月25日

Hi Karina,

Realizing you ordered the wrong size can be so stressful, and we never want you to feel stuck or unheard! You and your pup deserve a smooth, easy experience with us from day one.

Our team has personally reviewed your account and sent a priority message directly to your inbox to make sure we take care of this for you. Please check your email when you get a moment so we can get everything sorted out!

Warmly,
DoggieLawn Team

DoggieLawn からの回答

2026年8月20日 に更新

Hi,

Thank you for sharing your feedback with us! We apologize for the late reply. DoggieLawn recently launched our official profile here, which is why we are catching up on feedback from earlier this year now.

We completely understand how disappointing it is to deal with unexpected bugs or feel like your support emails weren’t going through. Since we don't have order details attached to this profile, we aren't able to pull up your account just yet. We’d love to help get this sorted, so please try emailing us at contact@doggielawn.com with "Trustpilot" in the subject line. If an email ever bounces, you can also reach us instantly via Live Chat at doggielawn.com or give us a quick call so we can assist you on the spot!

For a little context for pet parents reading along: DoggieLawn is 100% real, hydroponic grass for dogs. Because pups step on and sniff this grass every day, we strictly avoid chemical pesticides to keep your furry family members completely safe. While living grass can occasionally attract minor bugs in warm transit weather, our team is always happy to make sure your lawn arrives fresh.

We also want to ensure technical glitches or email filters never stand in the way of great service, which is why our live chat and phone lines are great instant options. Additionally, pet parents can easily pause, skip, or adjust schedules right inside their online portal anytime before an order enters fulfillment.

Please reach out through whichever channel is easiest for you so our team can look up your file and take wonderful care of you!

Best regards,
DoggieLawn Team

DoggieLawn からの回答

2026年8月20日

Hi Alisa,

Thank you for sharing your feedback! We apologize for the late reply as we recently launched our official profile here.

Upon reviewing your account history, we were glad to see that our Customer Service Manager stepped in directly shortly after this was posted to ensure all your delivery preferences were taken care of. We were so delighted to resolve everything smoothly for you and receive your 5-star rating on our support follow-up!

Thank you so much for being such a valued part of the DoggieLawn community, and please reach out anytime if you need anything else for your pup!

Warmly,
DoggieLawn Team

DoggieLawn からの回答

2026年8月21日

Hi Angela,

Thank you for reaching out! We apologize for the late reply as we recently set up our official profile here.

We noticed your review mentions DoggieLounge. Since we are DoggieLawn and haven't located an account under your name, we'd love to verify if your order was placed with a different company. If your purchase was indeed with us, please reach out to contact@doggielawn.com with "Trustpilot" in the subject line or connect via Live Chat on doggielawn.com so we can pull up your exact details.

Our support team is available Monday through Friday from 7 AM to 4 PM PST, and any messages received over the weekend are answered first thing Monday morning. Additionally, because our potty grass is a living plant harvested fresh for each pup, orders enter fulfillment quickly to ensure freshness and aren't eligible for physical returns once delivered, though we always do everything we can to assist before a package ships.

If your order was placed through DoggieLawn, please connect with us using your order details so we can review your timeline and take great care of you!

Warmly,
DoggieLawn Team