DollPimp.com レビュー 47

DollPimp.com からの回答

2日前

Hello,

Thanks for your feedback.

We take all reviews seriously, however we’re unable to verify this experience against any order in our system. If you’ve had an experience with us, please contact our support team with details so we can look into this further.

We are committed to maintaining accurate and transparent reviews for all customers.

✅ DollPimp Team

DollPimp.com からの回答

2日前

Hello,

Thanks for your feedback.

We take all reviews seriously, however we’re unable to verify this experience against any order in our system. If you’ve had an experience with us, please contact our support team with details so we can look into this further.

We are committed to maintaining accurate and transparent reviews for all customers.

✅ DollPimp Team

DollPimp.com からの回答

5日前

Thank you so much for the awesome review! We’re happy to hear everything went smoothly. From updating your order to fast shipping and safe delivery. That’s exactly the experience we aim to provide every time. Enjoy, and we’re always here if you need anything!

✅ DollPimp Team

DollPimp.com からの回答

2026年3月28日

Merci beaucoup pour votre avis 5 étoiles !

Nous sommes ravis que vous ayez été satisfait du suivi de votre commande ainsi que du processus de livraison.

Nous avons hâte de vous servir à nouveau très bientôt.


✅ DollPimp Team

DollPimp.com からの回答

2026年3月18日

Thank you so much for the 5 star review!

We are so happy that you're satisfied with the doll's quality, our communication, and pricing! This is always our goal.

Thank you once more and we hope to serve you again soon!

✅ DollPimp Team

DollPimp.com からの回答

2026年3月8日

Thank you for your nice review!

It's wonderful that you're happy with your purchase and our communication. We always strive to provide high-quality dolls that are realistic along with clear and prompt communication.

Thanks again for your support and we hope you enjoy your doll!

✅ DollPimp Team

DollPimp.com からの回答

2026年2月27日

Thank you so much for the great review, that means a lot to us!

It's great to know that you were pleased with the quality, deal you scored and delivery time. That's the customer experience we aim for every time.

When you're ready for that ROS head, we'll gladly walk you through getting it setup any way you'd like.

Appreciate the support!

✅ DollPimp Team

DollPimp.com からの回答

2026年2月16日

Thank you for the 5-star review! Clear communication and a smooth experience are very important to us, so we truly appreciate you taking the time to share this.

✅ DollPimp Team

DollPimp.com からの回答

2026年2月14日

Hello Mario,

We’re disappointed to see this review, especially since we were actively communicating with you and attempting to investigate your concerns before this was posted.

For clarity to anyone reading:

• We are not a manufacturer. We are a store.
• Your order included the S-TPE upgrade, and we have the factory invoice confirming the S-TPE material charge.
• We also contacted the manufacturer directly, and they reconfirmed that the body was produced using S-TPE.
• You compared the material to an older purchase from a different brand and store. Different manufacturers use different proprietary blends, so softness can vary between brands. A difference in feel compared to another brand does not indicate that the wrong material was used.

After that was confirmed, you later claimed defects/imperfections on the body. We did not find any from the photos you provided so we did the following:

• We forwarded your photos to the factory for assessment.
• Their response was that the images were too unclear/blurry to properly evaluate.
• We requested clearer photos from you in order to investigate further.
• We did not receive any follow-up images or response from you after that request.

We take product concerns seriously and follow a structured review process for any reported issue. We remain willing to review clear documentation if you choose to provide it.

Our goal has always been transparency and fair resolution based on verifiable information.


✅ DollPimp Team

DollPimp.com からの回答

2026年2月6日

Thanks so much for the wonderful and considerate review! We really appreciate you taking the time out of your day to write about your experience with us.

We're happy our customer service representatives were quick to assist you during your order. As a U.S. based company we pride ourselves on quicker handling time, clearer communication, and gaining trust with our clients.

Thanks as well for letting us know about your bank issue. We understand those happen sometimes and are more than willing to help our clients through those obstacles.

Again, thank you for supporting and believing in DollPimp. We hope to serve you again soon!

✅ DollPimp Team

DollPimp.com からの回答

2026年2月5日

Thank you for taking the time to write such a wonderful review! 🙌
We're happy you contacted us immediately so we were able to rectify the situation and send you the correct head out free of charge. Sometimes errors occur, but taking care of our customers is our number one goal.

We appreciate your loyalty and will be here when you need us for your next purchase. Thank you again for the 2 thumbs up and 10/10 - it means a lot to our team! 😊

✅ DollPimp Team

DollPimp.com からの回答

2026年1月28日

Thank you so much for coming back to us again! We’re glad to hear you were happy with the pricing and fast shipping.

Your recommendation truly means a lot to our team, and we can’t wait to help you with your next order. Thanks again for choosing DollPimp!

✅ DollPimp Team

DollPimp.com からの回答

2026年1月24日

Thank you for the wonderful review! It's great to know that your head arrived early, in perfect condition, and met your expectations.

We truly appreciate your continued trust and kind words about our customer service. It means a lot to us, and we look forward to doing business with you again in the future.

✅ DollPimp Team

DollPimp.com からの回答

2026年1月21日

Thank you for your continued trust and support — we truly appreciate it.

It means a lot to hear that all four of your orders have gone smoothly and that our communication and customer service have consistently met your expectations. Repeat customers are the highest compliment we can receive.

We look forward to assisting you again whenever you’re ready for your next order. Thank you for choosing DollPimp!

✅ DollPimp Team

DollPimp.com からの回答

2026年1月17日

Thanks so much for the great review! We're really glad you had such a wonderful experience and our team was there for you every step of the process. Providing timely and detailed service is what we strive for. We appreciate you taking the time to recognize us. Looking forward to helping you again anytime!

✅ The DollPimp Team

DollPimp.com からの回答

2026年1月15日

Thanks for taking the time to write a review! We appreciate you letting us know our team was responsive and service oriented. Please let us know if we can do anything to exceed your expectations in the future.

✅ The DollPimp Team

DollPimp.com からの回答

2026年1月12日

Thanks for the feedback. We’re glad to hear that your order arrived quickly and in good condition.

We would also like to clarify that we were not contacted directly after delivery about any problems with the item. We always encourage our customers to contact us directly if something looks wrong, so that we can take immediate action to resolve it.

We wrote to you via email after reading your review and we politely requested some photos of the head that was received and the box with shipping label so that we could confirm whether or not the correct item was shipped. At this time, we have not yet received a response.

The warehouse does not stock the WM head you ordered in a "natural" or "light tan" skin tone. Only "tan" skin tone, and that is why we wanted to verify it.

Regarding resemblance to the product photos:
We are unsure if you are referring to the makeup or the head in general. We do note on the product page that the in-stock WM warehouse heads ship with standard makeup and may not have the exact makeup styling shown in promotional images. Variations in makeup appearance are normal and disclosed prior to purchase. The makeup could also be the reason why you might think the skin tone is different.

We are certainly willing to help fix the problem if you received the wrong item but we would need the info you were requested to provide via email to do that.

We are still happy to help so please email us back so we can look into this.

✅ The DollPimp Team

DollPimp.com からの回答

2026年1月12日

Thanks a bunch for your continued confidence and support! We are so happy to know that your 2nd DollPimp experience was as pleasant and problem-free as the first. Our number one concern is making sure that each customer is 100% clear about their choices and completely confident before purchasing. We are very grateful for the referral and hope to see you again soon.

✅ The DollPimp Team

DollPimp.com からの回答

2026年1月4日

Thank you very much for your kind words and for continuing to trust in us. We are very happy to know that your second order went well and that you were satisfied with the condition as well as the experience. For us, it is very important to not only be able to offer quality products, but also to give you a feeling of comfort and peace of mind. We truly appreciate your support and hope to be of service to you again in the future.

✅ The DollPimp Team

DollPimp.com からの回答

2025年12月23日

Thanks so much for the 5 star review! We are so happy you were pleased with the pricing, selection, and quick delivery. We're glad everything arrived in perfect condition and your extra heads and accessories arrived shortly after. We appreciate your trust in DollPimp.com and hope you enjoy your purchase for years to come!

✅ The DollPimp Team