Dometic レビュー 429

Bought a coachman new in 2021, 13 months later fridge stopped working, coachman refused to accept warranty was their responsibility and referred me to dometic.
In 2023 dometic sent a new inner to be fitted by my service engineer, this done and guess what? Yep it did not work.
Told by dometic to return van to dealership for testing, they would not touch it, took van to dometic service centre, the confirmed it was not working and ordered a new inner again.
This fitted at service centre, still not working properly, reported it and was told they now supply a foam strip that needs to be put either side of the freezer compartment base to stop the cold air from freezer compartment escaping into the fridge, therefore stopping the freezer getting to its temp.
Now told it is out of warranty and no further action will be considered by dometic.
This company is a total waste of time all they want is your money, customer satisfaction is not even in their dictionary.
If anyone is reading this review save your sanity and make sure any caravan you buy does not have a dometic product.

Vier Front Runner Expander Stühle bestellt, leider der totale Schrott, beim ersten draufsitzen (80kg) sind bei ALLEN VIER Stühlen die Schweißnähte aufgeplatzt! Nach Rückfrage bei Front Runner, Sie können da nichts machen... Jetzt habe ich die selber geschweißt!! NICHT ZU EMPFEHLEN!

Several faults with 10 series fridge from door unhinging ( not advised to store items in door while moving!)only one storage basket supplied speaks for itself . Intermittent switching itself off. Freezing items in base baskets. Circuit board replacement . Control panel replaced without Auto setting .Unable to power up to any fuel source etc etc at begining of season.2 year old caravan ,requested replacement fridge .Rejected without examination by Dometic. Poor instruction documentation. Missed 2 weeks easter bookings and lost deposits.

I have a Dometic air awning, unfortunately one of the tubes blew, Garry Pain at Dometic Customer Service was excellent, located a replacement tube in Germany and had it shipped over , delivery is Friday. Thank you Garry Disappointing that the tube blew on a 3 year old awning but that's not Garry's fault.

Never buy a caravan or camper if it has a domestic fridge freezer. It will drive you insane. Total rubbish. You can't even walk past it without it beeping an error code. Manufacturers should stop using this rubbish.

Terrible. Impossible to reach to the seller, no warranty and bad product quality

Ich bin sehr enttäuscht von dem Kühlschrank von Service und von dem überteuerten Preis

Since new, our Dometic CFX90 Fridge has been faulty. Each time we go to use the unit, an error occurs 'Warning 03'. We report the problem to Dometic each time, and they ask us to take the unit to a repairer. Each time the unit comes back working, but it fails again the next time we go to use it. After six failures, the unit should have been replaced. Today, the unit has the same error just as we are about to leave on an Easter trip. I would not recommend a Dometic Fridge.

una ***, no sirve su atencion de cliente

I bought a coachman acadia 545 with a dometic rm 10 fridge, 13 month later the freezer compartment stopped working, contacted coachman, not our problem, warranty was with dometic not coachman, contacted dometic they said the same, warranty was with coachman not them, after much aggravation dometic finally relented and told me to take the caravan to the dealership where I bought it leasureworld in york, (200 miles round trip) they would fix it, 3 weeks later, rang them to be told nothing had been done, rang leasureworld in catterick ( their head office) they said they would collect the van from york and take it to catterick and do the warranty work in their workshop.
3 month later rang them, they had not touched it and had no intention of doing so because they would not be payed to do it, rang dometic again and they agreed to send a new innards for the fridge to my service engineer in stockport.
This they did and the new part was fitted in February 2023 ( van is now 19 months old) the fridge never worked properly after that.
Rang dometic again, they then told me to take the van to their service centre in tewksbury Worcestershire for a diagnosis, this I did, (a round trip of 275 miles) to. Be told the new innards were faulty and would need to be replaced, they put one on order and expect a delivery in about 6 weeks.
Got a call to say the new innards had arrived and a date booked to have it fitted in tewsbury, so off to tewksbury I go again ( 275 mile round trip).
1st trip out, bought some frozen food, put it in the freezer compartment and guess what? Yes it defrosted overnight with the setting on full.
The caravan is now 4 and a half years old only used a maximum of 10 outings and a fridge that is really an expensive paper weight.
I have now got to replace the fridge at my own expense, but it will not be a dometic.

Company does not cover manufacturing defects. Any type of defects or issues they tell you SOL. Will not work with customers for replacements. Worst company ever.

Always had a great experience with Dometic.

Dometic replied to my review, confirming that they could not care less!!! Disgraceful company!!!
I have the misfortune of owning a Dometic 3 way refrigerator. A very expensive appliance, but unfortunately it is never working due to a design fault. The electronic PCB board located between the fridge and freezer door keeps failing (already 3 failed PCBs) due to condensation and moisture ingress in the electronics. It is already the 3rd time it fails. Always for the same reason. And what's worse is that Dometic seeks to profiteer from this design fault and has sealed the PCB so it cannot be repaired. And it sells the replacement PCB at the exorbitant price of over $500AUD. Make no mistake, this is a company that doesn't care about its customers. AVOID BUYING DOMETIC PRODUCTS

So Dometic just replied to say
"Dear Customer,
thank you for your feedback and we are sorry for the bad experience.
Kind regards,
Petra
Dometic Customer Service"
That is the same as saying that you could not care less, which is the consistent message received from Dometic Customer Service.
No wonder Dometic's sales are down. When you sell faulty products and you treat customers like that, your business can only go bad.

Wir haben einen nietnagelneues Knaus Wohnmobil mit einem Dometickühlschrank gekauft. Leider konnten wir die Kühlschranktür nur auf einer Seite öffnen. Beim versuch die Kühlschranktür auf der anderen Seite zu öffnen fiel die Kühlschranktür aus der Halterung. Reparaturversuche blieben leider erfolglos.

Mehrmals den Kühlschrank umgetauscht. Das Problem mit dem Kondesswasser und Thermostat wurde nicht behoben.

dometic , the new owner of baystar and seastar hydraulic steering systems , used to be teleflex which was a good company to deal with , 300 hrs on a baystar steering helm and it has become unusable do to internal issues , 100% caused by manufacturer , then they give me this guy bruce loony that does nothing but come up with question after question to the tune of 10 e mails still nothing done about it , do this do that send pictures cuz we don't believe you its like dealing with a 4 yr old , dropping this shit company (dometic) I run a very busy marine repair /service shop , I refuse to ever deal with these clowns again , even the retailer has said dometic is TERRIBLE , don't walk RUN away from doing business with dometic , any future biz will be directed elsewhere

Ich habe den Dometic CFF45 Kompressorkühlschrank mittlerweile zweimal bestellt – beide Geräte zeigten dasselbe Problem: Ein deutlich hörbares, lautes und durchgendes Klackgeräusch während des Betriebs.

Nach Rücksprache mit dem Support erhielt ich lediglich die Information, dass man den Fehler nicht nachvollziehen könne. Auf meine eigene Messung mit einem Dezibelmesser in einem gedämmten Proberaum wurde nur geantwortet, dass meine Werte nicht „unter Laborbedingungen“ erhoben seien. Damit gibt der Hersteller indirekt zu, dass die angegebenen Geräuschpegel unter realen Wohn- oder Freizeitbedingungen kaum erreichbar sind – eine für den Kunden irreführende Aussage.

Zusätzlich wurde mein Hinweis, dass bereits der zweite Kühlschrank die gleichen Mängel aufweist, vom Support komplett ignoriert. Statt einer Lösung bekam ich nur die lapidare Aufforderung, mich selbst darum zu kümmern. Insgesamt ein enttäuschender Kundenservice und kein Produkt, das meine Erwartungen an Qualität und Zuverlässigkeit erfüllt.

El servicio técnico en Almería es absolutamente inexistente. Los señores del servicio técnico son unos incompetentes además de ser unos maleducados. Hagan algo, por favor !!!!

Shop auf Schweiz gestellt, Preise in CHF bezahlt und im Shop wird eine Schweizer Geschäftsadresse von Dometic (Volketswil) ausgewiesen. Trotzdem erfolgte der Versand aus der EU mit nachträglichen Zoll- und Importkosten.
Weder im Bestellprozess noch in AGB oder FAQ findet sich ein klarer Hinweis darauf. Auf meine sachliche Nachfrage erhielt ich schliesslich keine Antwort mehr.
Für mich ist das irreführend, insbesondere bei den ohnehin bereits hohen Preisen. Transparenz sieht anders aus.