Communication was difficult due to time zone issues. Most emails were answered at 2 am my time (EST). We almost cancelled the order when we found out the sunroom was arriving a week later than request... ãã£ãšèŠã
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I reached out to say we didn't receive all the parts. They were great ! Replaced everything and I absolutely love my Pergola roof!! This company not only stepped up to help us but the quality is supe... ãã£ãšèŠã
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Well engineered product. Most everything lined up and went together without much effort. Instructions could be more step by step, ordered and more detailed. Ran short on a few necessary fasteners. The... ãã£ãšèŠã
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The experience was great, product went together fairly easy, but needed more than 2 people to install. Their was a hiccup in your delivery system. Their were 7 packages delivered, however they did not... ãã£ãšèŠã
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Domi Outdoor Living ã«ã€ããŠ
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Domi Outdoor Living-Upgrade Your Outdoor Life!
Domi Outdoor Living is born from a love for nature and freedom. We believe outdoor spaces are an extension of your homeâa sanctuary for the soul. With 16+ years of experience, we create high-quality, low-maintenance, timeless designs to elevate your everyday life. Simple, thoughtful, and made for your moments of pure relaxation.
Design Philosophy:We select premium eco-friendly materials â durable aluminum frames, Textilene fabric, and waterproof, UV-resistant covers â so every piece stays elegant in sun and rain. Just enjoy the sunshine, worry-free.
Our promise:From a cozy gazebo/pergola to an elegant umbrella, Domi offers stylish, functional outdoor solutionsâhelping you easily create your dream outdoor space.
VISIT OUR WEBSITE CONTACT US
Domi â Your Trusted Outdoor Space Partner
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- Several Outdoor Gazebo Options
- Not all outdoor gazebos are the same. Domi offers several sizes gazebo/pergola products. Better fit your different needs:)
- Fast & Reliable Fulfillment
- From warehouse to trailhead â express shipping, sturdy packaging, and real-time order tracking. The safe and fast delivery of packages is the top priority.
- Expert Setup Support
- Get video guides, illustrated manuals, or live chat assistance. Help address the confusion of installation for you throughout the process.
- After-sale service & Care Maintenance
- 5 years warranty against the frame and roof 1 year warranty against the curtains and netting Free replacements get within the warranty Product maintenance suggestions
Our shipping promise&Refund and Return Policy
Free 24- hours shipping and 12 hours cancellation
Get free and fast shipping service after confirmation.
Free cancellation within 12 hours when it's placed.
For return, you may return the items if you don't need it or you don't like it once you received, we will charge 15% of your order value and send the corresponding return labels to proceed the return; if the packages have been opened and won't affect the normal use, we will charge 20%.
For refund, we will issue that after all packages have been returned to our original warehouse.
And PayPal refund may take up to 24 hours to proceed.
Credit card refunds will take between 7-14 business days to appear in your original payment account.
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Summer Kickoff sale- Up to $1300 off
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12x12 gazebo
Nice product
Some pieces slightly dented in box
Instructions were not very clear
Did 90 percent myselfâŠdid need help with some parts
2026幎3æ26æ¥
Domi Outdoor Living ããã®åç
Thank you for your honest feedback. Weâre sorry to hear about the dented pieces and unclear instructions. Weâre glad you were able to assemble most of it yourself, and weâll work on improving the guide. Pls reach out to our support team for assistance with replacement parts or assembly help:)
Missing parts
At first I was mad because there were pieces missing, but customer service was able to ship me the missing pieces
2026幎3æ25æ¥
Domi Outdoor Living ããã®åç
Thank you for your patience, and weâre glad our customer service team could make things right for you. We appreciate your understanding and are happy to hear you received the missing pieces.
Received our pergola in a timelyâŠ
Received our pergola in a timely manner. We did inventory of the parts and everything was there. I must say, it takes at least 2 people to put this together. The top was the most challenging part as the directions weren't very clear, but once we figured it out, it went quicker. Took 3 days to put together by 2 people, occasionally 3 when we were connecting the 4 poles. All in all, we love the look and we are happily enjoying it! Now let's see how it will hold up in a hurricane!
2026幎3æ25æ¥
Domi Outdoor Living ããã®åç
Thank you for your detailed and honest feedback. Weâre glad to hear your pergola arrived on time with all parts included, and that youâre loving the look and enjoying it despite the assembly challenges.
We appreciate your note on the instructionsâthis helps us improve. Great to know that extra hands made a difference, especially with the top and poles. Wishing you many great moments under your pergola, and please keep us posted on how it performs in extreme weatherâyour real-world insights are invaluable to us. Stay safe!
Replacement parts
I needed some replacement parts for my gazabo due to storm damage on the roof. We were able to determine appropriate replacement parts, I ordered them and were delivered as I requested. The person I was dealing with was very helpful.
2026幎3æ14æ¥
Domi Outdoor Living ããã®åç
Thank you for sharing your experience. We're glad our team could help identify the right replacement parts for your gazebo, and that your order arrived as requested. We hope your roof is now fully restored. Please donât hesitate to reach out if you need further assistance.
Not the quality I expected, a nightmare to assemble.
It was not the quality I expected. I had a gazebo at my other home that was similar in style and size that had much bigger corner post and trim around where the curtains hang. This was hard to tell from the pictures. The assembly was a nightmare compared to my other one which I purchased at Lowes.
2026幎3æ27æ¥
Domi Outdoor Living ããã®åç
Weâre truly sorry that this gazebo did not meet your expectations, especially given your positive experience with a similar style from another brand. We hear your concerns about the corner post size, curtain trim, and assembly difficulty, and we regret that our product photos didnât clearly show these differences. Please know that we take your comments seriously as we work to improve our product descriptions and design.
You may reach us via email service@domioutdoorliving.com directly to make things right.
The quality is great
The quality is great. If you do not know how to put together a difficult puzzle and plan on 5-6 days then this is not for you . My husband is in woodworking and used those skills and needed them to put the pieces together. It is very specific so one page at a time . And patience. I am enjoying this beautiful canopy. Oh and two to three people and your own tools . Maybe a few beers
2026幎3æ22æ¥
Domi Outdoor Living ããã®åç
Thank you for your honest and detailed feedback! We're so glad to hear you're enjoying the beautiful canopy, and itâs great that your husbandâs woodworking skills came in handy. Youâve made a very fair pointâthis build is definitely for experienced, patient DIYers who can follow precise instructions, ideally with extra hands and the right tools (and yes, maybe a few beers ð).
We appreciate you sharing the reality of the assembly process, and weâll work on making the difficulty level clearer for future customers. Enjoy your stunning canopy!
I have tried 3 or 4 times to get thisâŠ
I have tried 3 or 4 times to get this problem resolved my box was damaged, but everything was there except 1 leg for the coffee table and the hardware for the table. I have sent pictures to Penny and. I guess I need to contact the BBB.
Yâall have no phone number listed to call .
I am tired of messing with this simple problem.
2026幎3æ24æ¥
Domi Outdoor Living ããã®åç
Thank you for your message, and Iâm truly sorry for the frustration this has caused. We understand youâve reached out multiple times about the missing leg and hardware, and we regret that your experience has fallen short of expectations.
Our Customer Service Team has rearranged a new package for you, the exact tracking info has sent you via our email, and if you need to contact someone to speak, you may contact us 1-833-807-3550 in business days.
We value you as a customer and want to resolve this simply, without you needing to involve the BBB. Again, my apologies for the repeated trouble.
Enjoying the shade
Rated as a 4 as the Arizona winds have not kicked in yet. Assembly we ok. Instructions were not completely clear. Currently it's working well and enjoying it.
2026幎3æ19æ¥
Domi Outdoor Living ããã®åç
Thank you for your feedback! Weâll work on making the instructions clearer:)
Item delivered as promised and qualityâŠ
Item delivered as promised and quality is amazing.
2026幎3æ22æ¥
Domi Outdoor Living ããã®åç
We're delighted to hear that you're satisdied with the delivery and product's quality! Wishing you many great moments under it!
Domi Outdoor Living ããã®åç
Glad to hear that! Hope you can enjoy the gazebo:)!
Ordered 2 covers for my deck
Ordered 2 covers for my deck. The first one didnât work because of the gable end up against a door but I was able to sell it to a friend. The second one is working well. I would however suggest different packaging since both of them had a dent in one of the columns and a few scratches on the underside of the roof.
2026幎3æ21æ¥
Domi Outdoor Living ããã®åç
Thank you for your feedback! Regarding the packaging, weâre sorry that both units arrived with dents and scratches. Thatâs not the quality we want you to receive. Weâre reviewing our packaging design to better protect the columns and roof underside in transit.
Thanks again for your constructive suggestion:)
Got half order on 13 Apr.InstallerâŠ
Got half order on 13 Apr.Installer arrived said order not complete,charged me $100 for showing up.Today 17 Apr.another piece arrived.Now have to recontact him .I assume all parts are here.Charging me $500 to install .
2026幎4æ17æ¥
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Domi Outdoor Living ããã®åç
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the incomplete order and the additional charges youâve experienced.
To resolve this for you, we recommend the following:
Confirm that all parts are now on site.
Contact our support team via service@domioutdoorliving.com this email address with your order details, and we will offer you a fair resolution regarding this matter.
We appreciate your patience and will work to get this sorted out as quickly as possible.
Fast delivery!
We received 4 reclining pool chairs and a table. They arrived quickly and were not difficult to assemble.
They are lightweight but seem to be sturdy enough for poolside. The chairs stack, if necessary.
The table is very light so it will need a plant or heavier object to prevent it from blowing in wind.
2026幎3æ22æ¥
Domi Outdoor Living ããã®åç
Thank you for your thoughtful review! Weâre so glad to hear that your 4 reclining pool chairs and table arrived quickly and were easy to assemble. Itâs great that youâve found them lightweight yet sturdy enough for poolside use. The stackable design is definitely a plus for easy storage.
We appreciate your note about the table being lightâgreat suggestion to add a heavier object or a plant to keep it stable in windy conditions:)!
Canopy
I emailed domi to find out if I can buy a canopy for my pergola that was discontinued from the store that I bought it from ,they replied the same day with the info to purchase it from them and at a great price .
2026幎3æ26æ¥
Domi Outdoor Living ããã®åç
Great to hear, thank you for choosing Domi!
Domi Outdoor Living ããã®åç
Thank you so much for your kind words! We're delighted to hear that you're enjoying your gazebo. Wishing you many great moments under it!
We lost our old screen house last fallâŠ
We lost our old screen house last fall in a windstorm.
This spring we were going to upgrade the type of structure that would be more durable than the previous one.
We shopped around and then came across your Website in which you were having a spring sale.
We selected the 12x12 model and purchased it on line.
Four days later it arrived.
We have not assembled it yet but we are sure we picked a great product.
2025幎10æ1æ¥
Domi Outdoor Living ããã®åç
Thank you for sharing your experience and for choosing our product! We're confident you'll love it once assembledâpls reach out if you need any support along the way. Enjoy your upgraded outdoor space!
Delivered quickly
Delivered quickly. Installed in 2 days, mostly with 1 person, after 6 legs were held in place. No missing parts.
2026幎3æ25æ¥
Domi Outdoor Living ããã®åç
We're glad to hear delivery was quick and installation went smoothlyâespecially with just one person handling most of it. Itâs great that all parts were included. We appreciate you choosing us!
I gave it a 5 star because the qualityâŠ
I gave it a 5 star because the quality of the Product is good. This is the second one I purchased. However the instructions should indicate you need to differentiate the louvers when connecting them. Nothing worse then installing them and realizing you have to flip them around to get them to open. I should have caught that but I didn't.
2026幎3æ25æ¥
Domi Outdoor Living ããã®åç
Thank you so much for your 5-star rating and for being a repeat customer. We really appreciate your honest feedback. You're absolutely rightâour instructions should clearly mention the correct orientation of the louvers during installation.
Weâre sorry for the trouble this caused and will update the manual in the future. Thanks again for helping us improve!
Screen room/Solarium
We purchased the screen room/solarium and absolutely love it! It was easy to install and created the perfect outdoor space for us. We do are very satisfied
2026幎3æ25æ¥
Domi Outdoor Living ããã®åç
Your satisfaction means a lot to usâ enjoy every moment in your new space!
Domi Outdoor Living ããã®åç
Thank you so much for your kind words! Weâre thrilled to hear that your order arrived quickly and in perfect conditionâand even more excited that you love the gazebo! Enjoy it!
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