The apartment is amazing. It’s huge! We were playing golf at Prestwick and waking with a view of the entire course is very special. Coffee and tea making facilities were great and having Sky tv was a... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Cannot thank the team at Donnini enough. The care and support they offered when we had cause to seek an extended stay for an aging family member was fantastic and very much appreciated. The apartment... もっと見る
企業が回答しました
The apartment was exactly how it looked in the photos. It was warm and clean but there seemed to be some dog or human hair around. Comfy bed, thick towels snd the basic cleaning pack to get yo... もっと見る
企業が回答しました
Cancelled my booking with 3 days notice citing storm damage. The storm had happened 10 days earlier and a member of their team had been in touch for an additional cleaning fee just 2 days earlier.... もっと見る
企業が回答しました
企業情報
当該企業による記述
For business. For leisure. For extended stays. Donnini Apartments have over 65 stunning serviced apartments and houses, mainly across South Ayrshire, Scotland. So whether you are looking for a romantic weekend in a beach front property, or the perfect home to relocate your family to, Donnini Apartments have got you covered. Give us a call to discuss your requirements with a member of our team.
連絡先
Hartfield House, KA7 2TS, Ayr, 英国
- 03300 130 882
- hello@donnini.co.uk
- donnini.co.uk
4.2
ほぼ満足
35件のレビュー
ネガティブなレビューの 100％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The apartment is amazing
The apartment is amazing. It’s huge!
We were playing golf at Prestwick and waking with a view of the entire course is very special. Coffee and tea making facilities were great and having Sky tv was a real bonus! The beds are very comfy and showers really powerful. Cannot fault the service or apartment.
2026年5月15日
自発的なレビュー
Donnini Apartments からの回答
Thank you so much for your wonderful review! We’re absolutely delighted to hear that you enjoyed the apartment and its spectacular views over the golf course — waking up to Prestwick really is something special.
It’s great to know you found the apartment spacious and comfortable, and that the coffee/tea facilities, Sky TV, comfy beds and powerful showers all added to your stay. Your kind words about the service mean a lot to us.
We truly appreciate your feedback and hope to welcome you back again for another golfing getaway in the future!
Best wishes,
The Donnini Team
Cannot thank the team at Donnini…
Cannot thank the team at Donnini enough. The care and support they offered when we had cause to seek an extended stay for an aging family member was fantastic and very much appreciated. The apartment was exactly as shown on site and offered a clean, comfortable, spacious home away from home for 6 weeks. Overall, very impressed.
2026年4月9日
自発的なレビュー
Donnini Apartments からの回答
Thank you so much for your kind words. We’re truly delighted to hear that we could provide comfort and support during such an important time for your family.
It means a great deal to know the apartment felt like a home away from home throughout your extended stay.
We’ll be sure to pass your lovely feedback on to the team at Donnini. Wishing you and your family all the very best.
Best wishes,
The Donnini Team
As a property owner
As a property owner, I’ve had a really lovely experience with Donnini. The team were so friendly and helpful during the onboarding process, making everything feel easy and stress-free.
Since then, their management has been great—communication is always clear, and I feel confident my property is in good hands. I’d happily recommend them to other owners.
2026年5月13日
自発的なレビュー
Donnini Apartments からの回答
Dear Alison,
Thank you so much for your kind words! It’s been an absolute pleasure supporting you, and we’re so pleased to hear that your onboarding experience felt easy and stress-free.
We truly value the trust you place in us to manage your property, and we’ll continue to do everything we can to provide clear communication and great service.
Thank you again for your recommendation.
Best wishes,
The Donnini Team
Donnini delivered an excellent service…
Donnini delivered an excellent service in all respects Plenty bookings which ran smoothly, cleaning and maintenance great. Staff were helpful polite and efficient especially Natasha .
2026年5月7日
自発的なレビュー
Donnini Apartments からの回答
Dear Linda,
Thank you so much for your wonderful feedback. We’re delighted to hear that you had such a positive experience and that everything ran smoothly.
It’s great to know that our cleaning and maintenance standards met your expectations, and we truly appreciate your kind words about our team.
Natasha will be especially pleased to hear your recognition.
Best wishes,
The Donnini Team
I can’t say enough about this company
I can’t say enough about this company. Fantastic to deal with and nothing to much. Any problems are resolved fast and fully kept in the loop. Iona is a great attribute to the company aswell. Always pleasant and efficient.
2026年4月16日
自発的なレビュー
Donnini Apartments からの回答
Thank you so much for your kind words and positive feedback. We’re delighted to hear that you’ve had such a great experience with our team.
Providing excellent service and keeping our customers fully informed is something we take great pride in. We’ll be sure to pass on your lovely comments to Iona — she’ll be thrilled to hear them.
We truly appreciate your support and look forward to continuing to assist you in the future.
Best wishes,
The Donnini Team
Donnini appartments Troon
My friends and i stayed thus weekend at Portland Penthouse Appartment in Troon run by Donnini Appartments. Everything was perfect the arrival and departure were seamless all done online. The appartment itself had everything you need and more it was spotless and had great views. The beds were anazing and it was perfect having a lift and it was walking distance to shops resturants and bars. We will certainly be back and would recommend to all of our friends. The staff were also very attentive phoning and emailing to check everything was going OK. Thanks again.
2026年5月1日
自発的なレビュー
Donnini Apartments からの回答
Dear Liz,
Thank you so much for your wonderful review! We’re delighted to hear that you and your friends had such a great stay at the Portland Penthouse Apartment in Troon. It’s fantastic to know that everything—from the seamless check-in process to the comfort of the beds and the location—met your expectations.
We really appreciate your kind words about our team as well; ensuring our guests feel supported throughout their stay is very important to us. It means a lot that you’d recommend us to your friends, and we’d be absolutely thrilled to welcome you back again in the future.
Thanks again for choosing to stay with us!
Best wishes,
The Donnini Team
Consistently Outstanding Service Over 4 Years
I’ve been working with Donnini for nearly four years now, and the level of service has been consistently excellent. They provide a truly hands-off, fully managed experience, which makes the entire process completely stress-free while still giving me full confidence that my property is being well maintained and cared for.
Communication is always clear, prompt, and professional, and every interaction with the team feels personable and genuine, something that really sets them apart.
Their service gives me real peace of mind as a property owner, and it’s a big reason why I would absolutely consider purchasing another investment property in the future with Donnini managing it. In my experience, their level of service is unmatched.
Thanks again to Jake & the team!
2026年4月29日
自発的なレビュー
Donnini Apartments からの回答
Dear Natalie,
Thank you so much for your kind words and for trusting us over the past four years — it truly means a lot to the team.
We’re delighted to hear that you’ve found our service consistently excellent and that the fully managed approach has given you both confidence and peace of mind as a property owner. Providing a smooth, stress-free experience while maintaining high standards is exactly what we aim for, so it’s great to know that’s been your experience.
Your feedback about our communication and the personable approach of the team is especially appreciated — we pride ourselves on building genuine relationships with our clients.
We’re incredibly grateful for your continued support and would be absolutely delighted to work with you again should you decide to expand your property portfolio in the future.
Best wishes,
The Donnini Team
Short stay in Ayr
The apartment was exactly how it looked in the photos.
It was warm and clean but there seemed to be some dog or human hair around.
Comfy bed, thick towels snd the basic cleaning pack to get you started.
It's in a fairly commercial area but about a 20 minute walk into the centre of Ayr. It would be a good base to see the area but it's not a holiday type of property to me. Could park easily close by and supermarkets and takeaways were handy.
Information on the app was good and I got a call and text from Andy to check if everything was fine.
The only things that could be improved on would be a mirror in the bedroom near a socket so you can dry your hair and the water was not quite hot enough to wash up as we felt we had to boil the kettle to wash up properly.
Not sure if I will come to Ayr again but the accommodation itself was good
2026年4月24日
自発的なレビュー
Donnini Apartments からの回答
Hi Graeme,
Thank you for your detailed review. We’re really pleased to hear you found the apartment warm, clean and comfortable, and that the bed, towels, parking, location convenience, and communication from Andy all helped make your stay a good one.
We also appreciate your helpful feedback. Thank you for mentioning the few areas that could be improved, as comments like yours help us continue to enhance the guest experience. We’ve noted your suggestions regarding a bedroom mirror near a socket and the hot water temperature for washing up, and we’ll review these for future guests.
We’re glad the accommodation worked well for your visit, and we appreciate you choosing to stay with us. Wishing you all the best for your future travels.
Best wishes,
The Donnini Team
Highly recommended
Donnini Apartments have been great to deal with. A very professional company with extremely knowledgeable and experienced staff. Highly recommended.
2026年1月5日
自発的なレビュー
Donnini Apartments からの回答
Hi David,
Thank you so much for your kind words and recommendation.
We’re delighted to hear that you’ve had such a positive experience, we truly appreciate your support and look forward to assisting you again in the future.
Best wishes,
The Donnini Team
Avoid at all cost
I read a previous review that said the bathroom was ‘tired’, I disagree. It is completely exhausted. Badly damaged sink glued back together, front bath panel completely loose. Bath faucet didn’t work (they did replace it with 2 plumber visits).
The washing machine leaked and I was not able to use it for a week. I was compensated but that was trivial in face of the inconvenience.
Bed had no mattress pad, only a sheet that was too small to tuck in and a very worn duvet. I used my own bedding.
Very worn, dirty, burn marks and paint dripped all over the carpet. Nails sticking up through the vinyl flooring which was worn and damaged.
Flat above mine leaked water through into the closet for a week rendering the only real storage in the flat unusable. Donnini did bring a temporary clothes rack after a week but never offered to clean up the mess the bathwater from the flat above had made prior to my moving my belongings back into the closet.
The pots were so old and filthy that I would not have fed a dog from them.
The final straw is that the building owner, who Donnini lets from has keys and sends people to perform inspections without notice, Donnini claims. However, Donnini also, on 3 occasions had their employees enter or try to enter the flat I was paying them a very hefty rent for, with no notice or permission. Once entering while I was not there and leaving a bottle of prosecco, I don’t drink and it gave me a very uncomfortable feeling. Once to bring the clothes rack, I was there and their employee would have walked right in on me had I not had the chain on. And finally, to read the meter, no notice, I was there and due to his prior experience of me being there, knocked and I let him in. He had a key and would have let himself in had I not been there. Donnini demonstrated a total disrespect of me, my safety and right to feel comfortable in what was my temporary ‘home’.
I would not only not recommend them, I would in the strongest terms advise you avoid staying in any of their properties.
UPDATED RESPONSE TO DONNINI'S COMMENTS
I did mention I received compensation for the washing machine leaking and being unusable for a week, I just didn't specify exactly what the compensation was, I did say it didn't make up for the inconvenience.
I didn't forget to mention you replaced the filthy, worn pots because you replaced them with such cheap pots that the only one I used lost some of it nonstick finish the first time I used it and took out the food with the cheap plastic tools that came with the set. So, I didn't use them any more and felt I had pointed out enough of the serious deficiencies in your apartments and response to the many problems I encountered while I stayed there.
None of the 3 Donnini visits I mentioned were urgent. All could have been scheduled the required 24 hours in advance. I was extremely accommodating to all the personnel who came to the apartment. I wish I had been treated as accommodatingly. There is no valid excuse.
I would still recommend against staying in any of your properties.
2026年3月31日
自発的なレビュー
Donnini Apartments からの回答
Dear Helen,
Thank you for taking the time to share your detailed feedback. We are truly sorry to hear about your experience and the issues you encountered during your stay.
We want to reassure you that we take the safety and security of our guests with the utmost importance. While access may occasionally be required for essential maintenance or inspections, we will always aim to provide notice at the earliest opportunity. Any member of our maintenance team will also make themselves known prior to entering a property, and we sincerely apologise if this was not your experience on this occasion.
We also regret that several maintenance issues impacted your stay. While we aim to resolve such matters promptly, we understand the inconvenience caused—particularly with the washing machine, bathroom fixtures, and leak from the property above—and we apologise that our response did not meet your expectations. We would also like to highlight that a number of items were replaced during your stay in an effort to address these concerns as quickly as possible.
With regard to the gesture left in the property, this was intended as a goodwill offering following the disruption caused. In addition to the bottle of prosecco, we also provided a voucher to a store of your choice so that you could enjoy a shop on us. We are sorry to hear that the bottle of prosecco gesture made you feel uncomfortable, as this was never our intention.
Your comments regarding cleanliness, furnishings, and overall condition of the property were taken very seriously and addressed internally to ensure improvements were made where possible.
We sincerely regret that your stay did not meet the standards we strive to provide and appreciate you bringing these matters to our attention.
Kind regards,
The Donnini Team
Great hotel, super comfortable.
We had a wonderful two night stay at the Kylstrome hotel in Ayr. Easy booking, instructions for access and information about our room were clear and super helpful. Although the hotel was unmanned, you didn’t notice and support was on hand when you needed it (thanks to Andy). The room was so comfortable and facilities were super. Overall, would recommend and will be staying here again if we return to the area.
2026年4月3日
自発的なレビュー
Donnini Apartments からの回答
Dear Kate,
Thank you so much for your kind review! We’re delighted to hear you had such a wonderful two-night stay at The Kylestrome Hotel in Ayr.
It’s great to know that the booking process and access instructions were clear and helpful, and that you found the unmanned setup seamless with support available when needed—Andy will be especially pleased to hear your thanks! We’re also thrilled that you found the room comfortable and the facilities to your liking.
We truly appreciate your recommendation and look forward to welcoming you back again on your next visit to the area.
Best wishes,
The Donnini Team
5 star company and team
We had such a great experience with Jake and the team at Donini Apartments Ayr. They really went above and beyond while we were away, taking amazing care of our home and leaving everything absolutely spotless for our return — it honestly made such a difference coming back to a place that felt so fresh and looked after.
What meant even more to us was how kind and understanding they were when we had to come back unexpectedly from Dubai. It was a stressful time, and their empathy and support didn’t go unnoticed.
We’re really grateful and wouldn’t hesitate to recommend them to anyone. Thank you again, Jake and team.
2026年3月31日
自発的なレビュー
Donnini Apartments からの回答
Dear Craig,
Thank you so much for your review and kind words.
We’re so pleased to hear that you had a great experience and that everything was just as you hoped when you returned home. Our team always aims to go the extra mile, so it’s wonderful to know that made a difference for you.
We also really appreciate you mentioning your unexpected return — we’re glad we could offer some support during what sounded like a stressful time.
We really appreciate your recommendation and thank you once again.
Best wishes,
The Donnini Team
Jake and his team managed our apartment…
Jake and his team managed our apartment in Prestwick for over a year and did a great job! Knowledgeable and responsive dealing with any issues we had. They have a brilliant understanding of the short term let market and their contacts within this sector are invaluable. Thank you guys.
2026年3月16日
自発的なレビュー
Donnini Apartments からの回答
Dear Robbie,
Thank you so much for your kind words, we’re thrilled to hear that you had a positive experience with Jake and the team.
It’s always our goal to be knowledgeable, responsive, and provide the best support we can in the short-term let market. We really appreciate your trust and recommendation!
Best wishes,
The Donnini Team
I recommend Gabbi
I recommend Gabbi. This woman is capable of resolving various issiues regarding the apartament.
2026年3月13日
自発的なレビュー
Donnini Apartments からの回答
Dear Dawid,
Thank you for your kind words regarding Gabbi, we will be delighted to pass on your feedback to her.
We hope to welcome you back in the near future!
Best wishes,
The Donnini Team
Donnini
I stayed in Cuthbert House a couple of weeks. Donnini were easy to contact and discuss booking.
The apartment was everything I hoped for. There was an issue with a small roof leak which was attended within the day.
I left some stuff in the apartment and this was saved for me. Excellent work from all.
2025年12月22日
自発的なレビュー
Donnini Apartments からの回答
Dear Jasonb,
Thank you for your kind review. We're delighted to hear that you enjoyed your stay at Cuthbert House and found the booking process easy with our team.
We're also glad the maintenance issue was resolved quickly and that we could safely keep the items you left behind.
We really appreciate your feedback and hope to welcome you back again soon!
Best wishes,
The Donnini Team
It’s not the first time that we have…
It’s not the first time that we have stayed at this apartment.and once again it was everything that we wished for .will definitely be back again
2026年3月1日
自発的なレビュー
Donnini Apartments からの回答
Dear Melvin,
Thank you for your lovely feedback! We are delighted you had a great stay with us and we look forward to welcoming you back soon!
Best wishes,
Georgia - Donnini Team
Christmas luxury
Stayed Xmas Eve till Boxing Day . The staff were wonderful so helpful and our property was stunning . Highest standard of renovation of this Victorian property a mixture balance of tradition and modern minimalism we .just loved it . An air fryer would maybe a nice touch to accommodate the abundance of food that you cook for Xmas dinner but luckily I took mine with me . Have booked this again for next year as it was faultless
2025年12月24日
自発的なレビュー
Donnini Apartments からの回答
Dear Allison,
Thank you so much for your wonderful review. We’re absolutely delighted to hear that you enjoyed spending Christmas at No20 Mansfield House and our team all helped make your stay special.
Thank you as well for the helpful suggestion about an air fryer - we’ll certainly take it on board for future stays.
We’re thrilled that you’ve already booked again for next year and very much look forward to welcoming you back.
Best wishes,
The Donnini Team
What a Luxury house with all mod cons
What a Luxury house with all mod cons. A touch of class with the games room and the living room with the open plan kitchen was superb. Also the inclusion of an Air Fryer brings it really up to modern day. Each bedroom had its own television and the beds were really comfortable. All round a really enjoyable stay for my 60th birthday.
2025年11月6日
自発的なレビュー
Donnini Apartments からの回答
Hi Anne,
Thank you so much for your wonderful feedback. We’re absolutely delighted to hear that you enjoyed the luxury, comfort, and modern touches of the house, and that it helped make your 60th birthday such a special occasion
It’s great to know the games room, open-plan living space, and well-equipped kitchen all stood out for you, as well as the comfort of the beds and TVs in each bedroom. We really appreciate you taking the time to share your experience and would love to welcome you back again in the future.
Kind Regards,
The Donnini Team
I have stayed with Donnini a few times…
I have stayed with Donnini a few times now when visiting the area. My stays have all been faultless and I've loved each property that I have stayed in. The staff have also been very helpful and informative on the phone. I love the no contact check in. Donnini are my go to for my trips to Ayrshire and I'll definitely keep returning.
2025年11月6日
自発的なレビュー
Donnini Apartments からの回答
Hi Sam,
Thank you so much for your wonderful review — it really means a lot to our whole team. We’re delighted to hear that all of your stays with us have been faultless and that you’ve enjoyed each of the properties you’ve visited.
It’s great to know our team have been helpful whenever you’ve been in touch, and that the contactless check-in process works well for you. Hearing that Donnini has become your go-to choice for trips to Ayrshire is the best feedback we could hope for.
We truly appreciate your loyalty and look forward to welcoming you back again soon.
Kind regards,
Donnini Apartments
Lovely place
Sea Breeze apartment.Lovely place
But needs some TLC
Back door hole in it had to put tissue into it to stop draught
Tap outside continually pored for 48hours while there.
Toilet flusher upstairs needs fixed.
Otherwise had a lovely stay there.
2025年10月25日
自発的なレビュー
Donnini Apartments からの回答
Thank you very much for taking the time to share your feedback, and I’m glad to hear you had a lovely stay overall at Sea Breeze.
I really appreciate you highlighting the maintenance issues you came across. The back door, outdoor tap, and toilet flusher should all have been in proper working order before your arrival, and I’m sorry for the inconvenience they caused during your stay. Your comments have now been passed to our maintenance team so we can address each point promptly.
Feedback like yours is incredibly helpful in making sure our properties stay in great condition, so thank you again for letting us know. We hope to have the opportunity to welcome you back in the future for an even smoother experience.
Kind regards,
Donnini Apartments
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。