Stunning support. Hanry in support is an absolute legend. He has exceptional knowledge, is calm and very careful at explaining every detail you need to know. He helped us out on several occasions with... もっと見る
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I'm an electrician rather than a door entry installer but occasionally get asked by customes to replace odd bits on entry phone systems. I've used this company a few times always helpful and willin... もっと見る
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Hi I just wanted to personally thank hanry from (technical) for giving me the time and support, by guiding me step by step how to install the comlet intercome fob system. -Friendly team -Excel... もっと見る
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Hi, our company has been dealing with Adam at Door entry for years and no matter how large or how small the order Adam is always quick to respond. Adam is also very good at solving my technical quest... もっと見る
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企業情報
当該企業による記述
Door Entry Direct is your leading destination for Door Entry solutions. With over 30 year's experience in the industry, we're here to help the trade select the best product for their needs, and set them up for a successful install. Working with all major manufacturers means we offer unbiased advice, and an unrivalled selection, with the largest stocked range available in the UK. We also manufacture our own range (SRS), giving us advanced product insight, and offer value-added services such as bespoke panels and panel engraving.
連絡先
Unit 1, AMC Business Park, 12 Cumberland Avenue, NW10 7QL, London, 英国
- 0208 621 6210
- marketing@doorentrydirect.com
- doorentrydirect.com
4.7
優良
1459件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 40％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Quick delivery geniune product as always
2024年12月11日
Door Entry Direct からの回答
Dear Mustafa,
Thank you for your kind review! We’re delighted to hear that you were happy with our quick delivery and the genuine products we provide. Your continued trust in us is greatly appreciated, and we look forward to assisting you again in the future.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Door Entry Direct からの回答
Dear Constantin,
Thank you for your review! We’re glad to hear you were pleased with our service. If you ever need further assistance, please don’t hesitate to reach out.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Videx power units
When I ordered the power units I elected to pay for next day delivery,this did not happen. When the parcel was delivered it was very badly packaged and one unit was out of its box , more packaging material needed.Not a good experience.
2024年12月19日
Door Entry Direct からの回答
Dear Brian,
Thank you for your feedback, and I’m sorry to hear about your disappointing experience. We sincerely apologize for the delay in delivery and for the inadequate packaging of your order. This is not the standard we aim to provide, and I will raise this issue with our team to ensure it doesn’t happen again.
We value your feedback and would like to make this right. I have already credited the part that was not packed correctly and you will receive a refund shortly. If there is any way I can help you further, please let me know.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Opale BPT Intercom Wall Plate
Very pleased with the item as Door Entry Direct was the only place I could find this I believe obsolete equipment. The price was good and really solved a problem I thought I couldn’t solve. However the only slight pain was I’d bought the item on the 9/12/24, I then had an email saying it was being despatch on 13/12/24 ( fantastic get the job done ) I then had two emails saying it was being dispatched on 23/12/24 ( not good ) I then had one saying 17/12/24 and got it on the 18th. So alls well but I had to inform the customer each time. I would definitely use again.
2024年12月9日
Door Entry Direct からの回答
Dear Stephen,
Thank you for taking the time to share your detailed feedback! We’re delighted to hear that you were pleased with the item and that we could provide the equipment you needed to solve your issue.
We sincerely apologize for the confusion caused by the conflicting dispatch emails. We understand how important clear communication is, especially when it involves keeping your customers informed. We are sometimes let down by manufacturers and have to keep chasing them and pushing for better delivery times. In the whole process it is important to keep the customer informed so that they can make informed decisions.
Thank you for your understanding, and we truly appreciate your willingness to use our services again. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Door Entry Direct からの回答
Dear Karen,
Thank you for your wonderful review! We’re delighted to hear that you found our service brilliant and that you would recommend us to others. Your kind words mean a lot to us, and we’re always here if you need any assistance in the future.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Very quick and efficient company
Very quick and efficient company, hence the five star rating, excellent!!!
2024年12月4日
Door Entry Direct からの回答
Dear Chris,
Thank you for your glowing review and five-star rating! We’re thrilled to hear that you found our service quick and efficient. Your feedback means a lot to us and motivates our team to keep delivering excellent service. If you ever need assistance or have any questions, don’t hesitate to reach out.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Smooth and fast transaction.
2024年12月6日
Door Entry Direct からの回答
Dear Rodney,
Thank you for sharing your feedback! We’re delighted to hear that your transaction went smoothly and that you were pleased with the speed of our service. Ensuring a hassle-free experience for our customers is always our top priority. If there’s anything else you need or if we can assist you further, please don’t hesitate to get in touch.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Easy to use website
Easy to use website. Goods delivered the next day. Very impressed with the service and wouldn't hesitate to use this company again.
2024年12月6日
Door Entry Direct からの回答
Dear Jon,
Thank you for your fantastic review! We’re delighted to hear that you found our website easy to use and were impressed with the next-day delivery. It’s great to know that you’re happy with our service and would consider using us again. If there’s anything else we can assist you with, we’re always here to help.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Door Entry Direct からの回答
Dear Nelson,
Thank you for your wonderful feedback! We’re thrilled to hear that you had a great experience with us and appreciated our fast shipment and helpful service. If there’s anything more we can assist you with, please don’t hesitate to get in touch.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
excellent service
2024年11月28日
Door Entry Direct からの回答
Dear Peter,
Thank you for your kind review! We’re delighted to hear that you found the ordering process easy and are pleased with your new doorbell. It’s also great to know that our quick delivery met your expectations. If you need any further assistance, please don’t hesitate to reach out.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Good service
2024年11月8日
Door Entry Direct からの回答
Dear Simon,
Thank you for taking the time to leave a review! We’re so pleased to hear that you were happy with the service you received. Your feedback motivates us to maintain our high standards and ensure every customer has a positive experience. If you ever need further assistance or have any questions, we’re always here to help.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Ordered parts
Ordered parts , they were promptly despatched, received the following day which was unexpected as quoted approximately 3 days. Great service will use again definitely.
2024年11月14日
Door Entry Direct からの回答
Dear Andrew,
Thank you for your fantastic review! We’re thrilled to hear you were pleasantly surprised by the speedy delivery and that you’re happy with our service. We look forward to assisting you again in the future!
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Door Entry Direct からの回答
Dear Dekky,
Thank you for your review! We’re pleased to hear that you were satisfied with our fast service for your replacement product. If you have any other needs or questions, don’t hesitate to get in touch.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Pretty straight forward replacement
Pretty straight forward replacement
of hand set upgrade.
2024年11月11日
Door Entry Direct からの回答
Dear Barry,
Thank you for your review! We’re glad to hear that the handset upgrade was straightforward for you. If you need any further assistance, feel free to reach out.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Fobs
Excellent service and fast delivery. Just need new fobs to add to my alarm box. Excellent price for 5 fobs.
2024年11月9日
Door Entry Direct からの回答
Dear Mandy,
Thank you for your kind words! We're delighted to hear that you were pleased with our service and speedy delivery. If you need any further assistance with adding new fobs to your alarm box, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Good service and value
2024年11月7日
Door Entry Direct からの回答
Dear Bob,
Thank you for your positive feedback! We're delighted to hear that you were happy with our service and the value we provide. If you need any further assistance, feel free to reach out.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Amazing service by a young lady called…
Amazing service by a young lady called Bella, nothing was tomuch for Bella all my questions where answered and I ordered the part that I need. I highly recommend door entry direct.
2024年11月11日
自発的なレビュー
Door Entry Direct からの回答
Dear Stuart,
Thank you so much for your wonderful review! We're thrilled to hear that Bella provided you with amazing service and was able to answer all your questions. It's great to know that you had a positive experience with us and found the part you needed. Your recommendation means a lot to us, and we truly appreciate your kind words.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Hanry Anjo
Technical Support Advisor
Door Entry Direct Ltd.
Microphone and speaker unit
I found the item quickly and found the website easy to navigate. My item came well packaged and within the time allocated. I will use Door Entry Direct again when required.
2024年10月17日
Door Entry Direct からの回答
Dear Matthew,
Thank you for your positive feedback. I’m glad to hear that you found our website easy to navigate and were able to locate your item quickly. It’s also great to know that the item arrived well packaged and on time. We look forward to serving you again in the future whenever you need us!
Best regards,
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
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