Dormeo’s customer service is exceptional! They accidentally sent me the wrong size topper, and after opening it and placing it on my bed, I realized it was a California king instead of a King size.... もっと見る

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Very easy to complete order. Received the order very timely. Mattress top was packaged in a solid box and triple wrapped in bubble wrap so it arrived in perfect condition. The mattress top rolled out... もっと見る
Still getting used to the topper but the pillows suck . Can’t tell difference between the softer side and harder side. I have only taken one out of the box as still switching between my old pillows an... もっと見る
Dormeo is everything and more that they advertised. My hips and knees are better and healing after trying many other toppers and beds with varying thickness and softness/stiffness. I may buy another o... もっと見る
企業が回答しました
企業情報
当該企業による記述
Dormeo USA specializes in products specifically engineered to enhance your life through amazing sleep. All Dormeo USA products feature their patented aerospace Octaspring® Technology. Brilliantly innovative, Octaspring® technology combines the comfort of foam and the responsiveness of a spring.
Shipping
当該企業による記述
- Free Shipping next business day.
- All of our products ship from Atlanta via Fedex. Shipping times are currently 3-5 days but we always hope to get it to you faster!
Warranty
Sleep with confidence.
連絡先
Improve your sleep with Dormeo
ネガティブなレビューの 92%に回答しています
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この企業のTrustpilot 利用方法
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Still getting used to the topper but…
Still getting used to the topper but the pillows suck . Can’t tell difference between the softer side and harder side. I have only taken one out of the box as still switching between my old pillows and yours. Considering the sheets but the pillows seem to be a bust. I’ll give it the 100 day test but as of now considering sending pillows back
Watch out read their warranty first GO ELSE WHERE
I looked at their adds and liked the idea. I called and was wanting more info including a copy of their warranty. Sales lady kept pushing me to sign up with fine talk of small amount $20 down but refused to get me warranty copy and got rude and hung up. Ok maybe she had a bad day so called back got same bad treatment from different woman who also hung up on me. Then I read Trustpilot reviews and learned many had a rough time as I did. No way will i buy from them!
This is a great product
This is a great product. Don’t buy cheap mattress toppers that don’t work buy this and get a good night sleep Octa spring technology works.
Its very comfortable to sleep but it's…
Its very comfortable to sleep but it's hard to turn over if you turn side to side
Just love the topper
Easy website ordering and they offer…
Easy website ordering and they offer installment plans,and I am very pleased with my mattress topper.
Me gustan mucho sus productos son muy…
Me gustan mucho sus productos son muy buenos y las personas de atención al cliente son excelentes
Topper is just what I needed on my…
Topper is just what I needed on my brand-new mattress set that wasn't working!!!
Still waiting to hear about my return
Still waiting to hear about my return. You answer about the first one but nothing about the second one that was opened!
Mattress made better
Has made my mattress firmer and I'm sleeping better with less back pain. The pillow on the softer side is good for sleeping on my side.
Dormeo’s customer service is exceptional!
Dormeo’s customer service is exceptional! They accidentally sent me the wrong size topper, and after opening it and placing it on my bed, I realized it was a California king instead of a King size.
They handled the exchange for the correct size and are resending me the correct size topper.
I was skeptical ordering such an expensive bed topper but my poor sleeping and back problems prompted me to give this topper a try and I am very happy that I did. I still have a decent period of time to really try it out and decide if I want to keep it or not.
Don’t hesitate on giving this a try if you’re having that problems in your bed or need a new mattress.This company will work with you to make sure you are happy!
DO NOT BUY FROM DORMEO
Order#2-288346
I bought dormeo back in February and per their refund policy, you can return it within 120 days no questions asked. First off this is a lie. When you ask for a refund they then tell you you can't have the refund until you prove you have taken it to a recycling center or donated it. You must prove donation with a receipt. Here in the Silicon Valley they have gone paperless and are given a PDF donation form. I sent this over to Dormeo and then the again changed what was needed for the refund and now said I needed a hand written receipt for the donation. I am so tired of companies lying and taking advantage of people. If you're not going to honor the refund policy don't offer it.
The mattress topper and pillow ARE HORRIBLE DO NOT BUY THEM! Go to Walmart and get a memory foam topper. For the money you spend at Dormeo it's a crime. I have given it an honest try and am severely regretting ever purchasing it. The entire experience is horrible. Their product and their customer service.
Like sleeping on a cloud
Like sleeping on a cloud. It’s like a brand new mattress, but instead a topper, I’m impressed
The mattress topper gives comfort and…
The mattress topper gives comfort and support to my wife's bad back, improving her sleep
I like the product but not the payment plan
I like the product. But, I don't like the contious pre approval transactions on my credit card every month. Its unprofessional and unnecessary and causes a major inconvenience.
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