Dotdigital レビュー 760

Responsive team, solution that connects well with Magento, lot of tools to create impactful campaigns and lot of data on customers.

Good software, account management and support.

We have worked with Dot Digital for a number of years now and we find the service to be reliable and easy to use. We don’t use all of their products, but the ones we do use are useful and seem to help us generate enquiries into the business. On the occasions where we have spoken to the team, they are friendly and helpful, and we would recommend Dot Digital to anyone in the market for a digital marketing platform.

Dotdigital's team and platform have exceeded my expectations. The support staff is responsive and helpful, ensuring smooth operation at all times. The platform is well-designed and feature-rich, greatly improving our marketing effectiveness. I strongly recommend Dotdigital for a top-notch marketing solution.

It is a good platform with strong features and a helpful support team. You can't go wrong.
Pricing is the main reason why it has not got five stars

Great product and the support is A+

Anyone looking for a complete marketing platform should consider Dotdigital as a comprehensive solution who value their customers.

Great email marketing platform, Dotdigital, and awesome support and collaboration from Amirul Fahim.

Dot Digital has been an effective platform for email marketing that has various features to be implemented which ease our strategies.

Chris Ash has been an exceptional CSM to us as well as very knowledgeable when it comes to resolving issues in Dot Digital. His support was great in assisting and guiding throughout our projects.

The support team has been very responsive too in resolving issues time to time.

My team are very happy with DotDigital. The user-friendly interface means managing campaigns is really straightforward, and the automation and analytics tools make it easy to run effective, targeted campaigns.

Our Senior CSM, Kayla, has been fantastic, offering great insights and strategic support. The customer support team is also super responsive. Highly recommend!

Found the platform to be very intuitive with lots of great resources and tools for thorough analytics. The support team is amazing too!

After having going through general auditing at my company, it’s been an absolute freeze when needing answers and support from Dotdigital.

This happened because Jonathan Jones (goes by Jay)

Without his dedication and help with my questions, I’d be absolutely lost! He’s always been prompt to answer. No matter how big or little, he’s always been there.

He made my Dotdigital experience a dream! If anyone needs great customer support, then Jay is your guy!

Great product with quality support, our account manager Bryony has been amazing.

The vast array of integrations & API documentation make using the system for remarketing very simple once setup. The product widgets work well, and reporting is fairly straightforward. Having Fresh Relevance come on board is another bonus as well; as the simpler dashboard design has made it's way across both platforms now for a more seamless UX. Would recommend their service for any size business.

Really good support and account management.

For the volume of emails we send to our database on a monthly basis, DotDigital is reasonably priced. The software is extremely user friendly whether that's navigating round the system, managing lists, creating visual reports, or building campaigns. The personal customer support is also excellent - we have had a good experience with our Account Manager Pandora.

Great people to work with. Super helpful with everything. Implementation went smooth and always felt good customer care

Working with Jay is such a dream, always so attentive (even with all my daft questions). I was new in role and new to Dotdigital and the support and guidance I received was superb!

Jay is a fantastic account manager, always very responsive and extremely helpful for any asks that we have.

I have been working with Dotdigital for almost 2 years now and only have positive things to say about the platform and the relationship I have with our two account managers. The platform itself is very user-friendly, allowing for an easy email build process, scheduling, and reporting. I work very closely with our account managers to develop and execute new trigger campaigns and have used the implementation team to build out two very successful automations, abandon cart and replenishment. The support at Dotdigital is excellent!! I haven’t ever come across a barrier using the platform, it allows you to be simplistic with your CRM or very sophisticated, which I think is often a rarity with some platforms. The approach is always collaborative working with Dotdigital, and for someone who works pretty autonomously in a CRM team this is always very beneficial and enjoyable. I always recommend Dotdigital to my friends in marketing as I have always been so impressed!

I've consistently had an outstanding experience with the support team at DotDigital. Their service is always a perfect 10/10. The team is incredibly supportive, knowledgeable, and responsive to any queries or issues I encounter. They go above and beyond to ensure everything runs smoothly and efficiently. I highly recommend their support for anyone using DotDigital!

Tom and Mohammad are always very helpful when I need support with new campaigns/automations or existing issues with synching our CRM and DotDigital.