Douglas Hall Kennels レビュー 

Douglas Hall Kennels からの回答

2025年12月9日

Hi Simon,
Thank you for your message.
Firstly, we do not hold any power to remove reviews from Trustpilot. Reviews are moderated solely by Trustpilot’s own policies and rules. If a review is flagged, it is because Trustpilot’s system requires additional information or verification — not because we can choose to remove it. We understand how this may be misunderstood, but it is simply not something we control.

Regarding your request to visit our facilities:

Just as nursery standards, food hygiene, or school safeguarding policies are not decided by members of the public with no training, the same applies in animal welfare. People without qualifications or professional experience cannot determine welfare standards. These standards are set, audited and enforced by councils, veterinary professionals and DEFRA-regulated authorities to ensure the wellbeing of animals.

Kind regards,

Douglas Hall Kennels Ltd

Douglas Hall Kennels からの回答

2025年12月2日

Thank you for sharing your concerns.
We would like to clarify that Douglas Hall Kennels is a fully licensed UK breeder, inspected under DEFRA and local authority welfare regulations. All puppies are bred by us, not sourced from third parties.

Our Northern Ireland kennels are purpose-built, centrally heated, and operated exclusively by us, inspected under DAERA licensing.

Every puppy leaves us vet-checked, vaccinated, microchipped, wormed and flea-treated, with full paperwork and a signed sales contract advising an independent vet check within 48 hours.

We appreciate that online claims can be worrying, and we encourage customers to visit us in person, review our licences, and speak to our team directly so they can see our standards first-hand.

Douglas Hall Kennels からの回答

2025年12月2日

Thank you so much Emma, for your lovely review and for sharing Clover’s pupdate 😊
We’re absolutely delighted to hear she has settled in so well and is thriving — that’s exactly what we hope for every puppy and family.

It means a great deal to us that you felt supported throughout the process and that you would recommend us to others. We are always here if you ever need advice or guidance as Clover grows.

Wishing you many happy years of adventures together 💛🐾

Douglas Hall Kennels からの回答

2025年12月2日

Thank you so much Ezra for such a thoughtful review. We’re delighted to hear that both your pup and your friends’ pup have settled in so beautifully — temperament and welfare are at the heart of everything we do, so your feedback truly means a lot.

We always say that our commitment doesn’t end at the point of sale, and we would much rather take a puppy back than ever see them in rescue. Knowing that this resonated with you is incredibly reassuring.

It was a pleasure to look after your pup those extra days, and we’re glad we could make the process smooth and stress-free. Thank you again for your kind words and recommendation — we wish you many happy years ahead with your boy 🐾💛

Douglas Hall Kennels からの回答

2025年12月2日

Thank you Alisha for taking the time to share your concerns. We understand that online documentaries and social media posts can be worrying, so we would like to clarify some important facts regarding how Douglas Hall Kennels operates.

Douglas Hall Kennels Ltd is a fully licensed UK breeder, inspected regularly under both DEFRA and local authority welfare regulations. We breed our own puppies and do not source puppies from third-party breeders or suppliers.

We operate two licensed breeding establishments:
• Our Lancashire facility
• Our purpose-built kennels in Northern Ireland

Our Northern Ireland kennels were constructed exclusively for Douglas Hall Kennels, are centrally heated, and are inspected under DAERA (Northern Ireland) licensing standards.
They have never been licensed for use by any external breeder, including those referenced.

All puppies leaving our care are:
• Vet-checked
• Microchipped
• Vaccinated with UK-approved protocols
• Wormed & flea-treated
• Sold with full veterinary and microchip documentation

We do not rehome any puppy under 8 weeks of age, and puppies remain with their mother until the legally required point of social development.
This is monitored by qualified veterinary professionals and licensing officers.

Regarding the Channel 4 documentary:
The programme contains selective footage and third-party environments.
We are not connected in any way to unlicensed or welfare-concern facilities depicted.
The conditions shown are not representative of our kennels, which are inspected, regulated and open for visits.

We always encourage customers to:
• Visit our kennels in person
• Review our licences and veterinary paperwork
• Speak openly with our team about any concerns

We believe decisions about bringing a puppy into your family should be based on first-hand visits, factual licensing evidence and veterinary documentation, rather than online speculation or edited media content.

If you would like to see our facilities, speak directly with our team, or view our licences, we would be more than happy to arrange this.

— Douglas Hall Kennels Team 🐾

Douglas Hall Kennels からの回答

2025年12月2日

Thank you for sharing your concerns. We take welfare very seriously, so we would like to clarify how our business operates.

Douglas Hall Kennels is a fully licensed UK breeder, inspected under DEFRA and local authority regulations in England, and under DAERA licensing in Northern Ireland.
We do not import puppies from third parties. All puppies sold by us are bred by us, either at our Lancashire facility or at our purpose-built Northern Ireland kennels.

Our Northern Ireland kennels were constructed exclusively for Douglas Hall Kennels and:
• Are centrally heated and purpose designed for welfare
• Operate only under our licence
• Are regularly inspected to UK standards
• Are never used by outside breeders

Puppies remain with their mothers for the legally required time period and are cared for under veterinary supervision.
Every puppy leaves us:
• Vet health-checked
• Vaccinated
• Microchipped
• Wormed and flea-treated
• With full documentation and a signed sales contract advising an independent vet check within 48 hours of collection

We appreciate that online discussions can be emotive, but we encourage anyone considering a puppy to visit us in person, review our licences, and speak with our team so they can make an informed decision based on first-hand evidence, not speculation.

— Douglas Hall Kennels Team 🐾

Douglas Hall Kennels からの回答

2025年12月2日

Thank you for sharing your concerns. We understand that online documentaries can be worrying, so we would like to clarify some key facts.

Douglas Hall Kennels is a fully licensed UK breeder, operating under DEFRA and local authority welfare regulations in England, and DAERA licensing in Northern Ireland.
We breed our own puppies — we do not buy from third-party suppliers or unlicensed breeders.

The Channel 4 documentary refers to separate facilities and selective footage that does not represent our licensed kennels or our welfare standards.
We are not connected to any unregulated or welfare-concern establishments featured in that programme.

Regarding Google reviews:
We do not have the ability to block, edit, approve or restrict Google reviews.
Review visibility is handled solely by Google’s automated moderation system, which can filter reviews for reasons such as links, account activity, formatting or certain language triggers.
Many customers have left reviews publicly, and we encourage feedback across multiple platforms.

We always welcome anyone considering a puppy to visit us in person, review our licences, meet our team, and make decisions based on first-hand experience and facts, rather than online speculation.

— Douglas Hall Kennels Team 🐾

Douglas Hall Kennels からの回答

2025年12月17日

We strongly refute the claims made in this review and do not consider it a credible or accurate reflection of our business, for the following reasons:

• No record of contact – At no point were we contacted by the original purchaser, or by the reviewer, regarding any health, mobility, or welfare concerns. All new owners are clearly advised to contact us immediately should any issue arise. We have no record of a puppy from us presenting with “back leg issues” or requiring corrective surgery.

• Puppy was not returned to us – We are extremely clear with all owners that if, for any reason, they can no longer keep one of our dogs, the puppy must be returned to us. We never want to see our dogs rehomed, sold on, or placed into rescue environments. The fact this dog was rehomed elsewhere without our knowledge is a significant red flag.

• Unknown living conditions – As the breeder, we cannot be held responsible for how a dog may have been treated, exercised, injured, or managed in a previous home over a period of years. Without being informed or given the opportunity to assess the dog ourselves, it is impossible to attribute later-life issues to us.

• Health & breeding standards – All our puppies are vet health checked, vaccinated, microchipped, and sold with full documentation. We do not breed from parents known to have hereditary conditions and we stand by our dogs for life.

• Misleading and defamatory language – The term “puppy farm” is both inaccurate and defamatory. Douglas Hall Kennels is a fully licensed, council-inspected breeder, operating transparently and in compliance with DEFRA and local authority regulations.

• DNA testing claims – We cannot verify or comment on private DNA tests carried out years later, particularly where lineage, rehoming history, and environmental factors are unknown.

We have successfully placed thousands of healthy, happy puppies into loving homes, supported by extensive positive reviews, repeat customers, and ongoing relationships with our puppy families.

We remain committed to animal welfare, transparency, and lifelong responsibility for dogs bred by us — which is precisely why situations like this should always be brought directly back to us.

Douglas Hall Kennels Ltd
Fully Licensed & Council Regulated

Douglas Hall Kennels からの回答

2025年12月2日

Thank you so much, Paul, for your kind words and recommendation 🙏
We’re delighted to hear you had such a positive experience, and we’ll be sure to pass your message on to Eric and Sarah — they will really appreciate it.

We always aim to make the journey more than just choosing a puppy, and it’s wonderful to know the advice, support and aftercare have made a difference.
Your feedback means a great deal to our whole team.

Wishing you many happy years with your new companion 🐾💛

— Douglas Hall Kennels Team

Douglas Hall Kennels からの回答

2025年12月2日

Thank you for sharing your story. We are genuinely sorry to hear what your rescued Beagle has been through — no dog should ever experience fear or trauma, and we are glad she has now found a home where she is loved and cared for. We understand how distressing her condition must be for you to witness.

However, it is important to clarify that your dog was not purchased from Douglas Hall Kennels and did not leave our care. We therefore cannot verify her background, treatment, medical history, or environment prior to rehoming.

Douglas Hall Kennels is a fully licensed UK breeder, inspected under DEFRA and local authority welfare regulations in England, and DAERA licensing in Northern Ireland.
We do not import or buy puppies from third-party suppliers or unlicensed breeders. We only sell puppies that are bred by us at our licensed facilities.

Our Northern Ireland kennels are:
• Purpose-built and centrally heated
• Operated exclusively by us
• Regularly inspected under UK legislation
• Never used by external breeders or organisations referenced online

All puppies leaving our care are:
• Vet health-checked
• Vaccinated
• Microchipped
• Wormed and flea-treated
• Provided with veterinary documentation
• Sold with a signed sales contract advising an independent vet check within 48 hours

The Channel 4 / YouTube documentary you refer to contains selective footage and third-party environments that do not represent our kennels.
We are not connected to unregulated or welfare-concern facilities featured in media content.
It is very common for online content to conflate multiple breeders, rescues and farms with no factual link.

If someone ever has concerns about a puppy they have purchased directly from us, we always encourage them to contact us immediately so we can support them.
We welcome visits to our kennels, inspections of our licences, and open conversations with our team and vets.

We hope your Beagle continues to recover and feel safe in her new home, and thank you again for giving her a second chance.

— Douglas Hall Kennels Team 🐾

Douglas Hall Kennels からの回答

2025年11月18日

Hi Laurs,

Thank you for your message. I genuinely am not sure how anyone believes we “copy and paste” responses — every reply we send is written personally to the individual customer and their specific situation.

Dogs, just like humans, are living creatures. As much as we all wish it weren’t the case, puppies and dogs can occasionally fall ill in the same way children and adults do. Even with the highest standards of care, no breeder — or family home — can ever guarantee that a living animal will never develop a health issue.

As a licensed and regulated breeder, we follow all rules and welfare requirements set out by DEFRA and our local authority. This is why we are able to trade legally and transparently.
We also do not knowingly breed from any parents with hereditary or PRA-related issues, and we carry out the required health checks before breeding.

Most importantly, we stand by our puppies for life. At handover, we explain our full aftercare, including the fact that if a hereditary issue is ever confirmed by a qualified vet, we offer a full refund. Very few breeders offer this level of aftercare or accountability.

We obviously never want a single puppy or dog to experience any issue — our animals mean everything to us — but we also have to be honest that all living creatures, including humans, can sadly become unwell at times through no one’s fault.

I’m truly sorry for your loss, and for anyone who has gone through something so heartbreaking. But we can only continue doing what we have always done: operate legally, responsibly, transparently, and support every family to the best of our ability.

Kind regards,
Douglas Hall Kennels Team

Douglas Hall Kennels からの回答

2025年11月17日

Hi Gail,

Thank you for taking the time to leave your feedback. We are genuinely sorry to hear that your visit did not reflect the experience we are known for, as you can see from many customers whom have taken time to leave their feedback.

To help us fully understand your concerns, could you please let us know what day and approximate time you visited, and whether you checked in at reception, as requested on the large signage at the entrance? All visitors are asked to report to reception so that a member of staff can guide you through, answer any questions, and ensure everything is explained clearly.

Regarding your comments:

• Bedding paper – All puppies are provided with veterinary-approved bedding paper in line with our local authority licence requirements. This is refreshed throughout the day, but depending on the time of your visit, some paper may naturally be on the floor, particularly towards the end of the day.
• Underfloor heating & privacy areas – Every puppy pen has underfloor heating and a privacy screen, giving them a warm and secure space to sleep. Puppies will often be found huddled together resting, which is completely normal behaviour at certain times of the day.
• Staff presence – We are sorry nobody greeted you. There are always staff working around the premises, but if you did not check in at reception, it’s likely we were unaware that you had arrived.
• As stated on our website, we breed all of our puppies within the United Kingdom Northern Ireland, under full licence. Our transporter is DEFRA approved, and our processes are inspected by the professionals who issue our own licence. All puppies are vet health checked and then monitored by ourselves closely throughout the day to ensure their ongoing welfare.

We take all feedback seriously, but without knowing the specific day and time of your visit, it’s difficult for us to investigate this fully. If you are able to provide this information, we would be more than happy to look into it.

Thank you again for your comments.

Kind regards,
Douglas Hall Kennels

Douglas Hall Kennels からの回答

2025年11月18日

Thank you so much for your gorgeous feedback! 🐶💗
We’re absolutely thrilled to hear that little Maddie is doing so well and that her health check was perfect — that’s always wonderful to hear.

It means the world to us that she’s become such a special part of your family, and we really appreciate you recommending us to others.
We put a lot of love and care into our puppies, so messages like yours truly make our day. 🥰

Please keep us updated with pupdates anytime — we love seeing how they grow!

Many thanks again,
All the team at Douglas Hall Kennels 🐾✨

Douglas Hall Kennels からの回答

2025年11月11日

Thank you so much June for your lovely review! 🐾
We’re delighted to hear that you felt welcomed and part of the family during your visit — that’s exactly the experience we want every customer (and their dogs!) to have.

It’s wonderful to know that your dog was able to meet the puppies and find the perfect little companion to bond with. Hearing that your vet has also commented positively on his breed quality really means a lot to us.

We truly appreciate your recommendation and would be more than happy to welcome you back anytime.
Give your new pup a big cuddle from all of us here!

Douglas Hall Kennels からの回答

2025年11月11日

Thank you so much for your wonderful review Molly! 🐾
We’re thrilled to hear that Suzie settled in beautifully and that her 48-hour health check came back perfectly — it’s always reassuring for new owners to have that peace of mind.

It means a lot to us that you appreciated the follow-up call too. We genuinely care about every puppy that leaves here, and hearing that Suzie is happy, healthy and thriving absolutely makes our day.

Thank you again for your kind words — give Suzie a big cuddle from all of us! 💛

Douglas Hall Kennels からの回答

2025年11月11日

Response from Douglas Hall Kennels Ltd

Thank you so much Jim for your lovely review! 🐾
We’re really pleased to hear that you found the whole process easy and that our team made you feel welcome and supported.

We encourage everyone to take their time, meet the puppies properly and enjoy the experience — so it’s great to know you felt comfortable staying as long as you needed.

Thank you again for choosing us, and we hope your new little one is settling in beautifully!

Douglas Hall Kennels からの回答

2025年11月11日

Response from Douglas Hall Kennels Ltd

Thank you Michelle for taking the time to share your thoughts. We do appreciate your concern for your family member, but there are several points that need to be clarified for accuracy and fairness.

1. Regarding your comment about “scripted responses.”
We are responding to a large number of reviews posted within a very short timeframe by individuals who were not involved in the purchase. Where the same incorrect claims are repeated, our responses naturally need to address the same points. This is not a script — it is simply correcting the same misinformation across multiple posts.

2. On reviewing a business you have not personally used.
Review platforms generally expect reviews to be based on first-hand experiences.
Your family member’s experience — which we responded to directly — is valid for her own review.
However, second-hand accounts, especially when serious allegations are being made, can be misleading to readers who believe they are reading genuine first-hand customer experiences.

3. The claim that the puppy died due to our “lack of care.”
This is not supported by the veterinary findings. The puppy was:
• healthy and vet-checked at the point of sale
• vaccinated by a licensed veterinary surgeon
• showing no clinical concerns when collected
• handled in accordance with DEFRA and council regulations

The condition that developed occurred after the puppy had left our care. We understand how upsetting that is, but attributing this to our kennels does not reflect the facts recorded by both veterinary professionals and the local authority.

4. Conjunctivitis on collection
No such issue was raised at the time of collection or during the 48-hour post-purchase period, which is when any health concerns should be reported so that we can support and advise.
Had we been made aware, we would have assisted immediately — as we do with all customers.

5. On licensing and star ratings
The star rating issued by local authorities is influenced by numerous administrative factors (building works, council policy changes). A temporary reduction does not indicate poor welfare, nor wrongdoing.
This has been clarified by Pendle Borough Council directly.

6. On refunds and support
A refund was issued — and accepted — by the purchaser.
This was done as a gesture of goodwill, even though the issue was determined to have arisen after the puppy left our premises. To state that “no refund was offered” is not accurate.

7. On whether your niece was a “genuine customer”
She was, and we have never claimed otherwise.
Our reference to “genuine customers” relates to the many reviews now being posted by people who have had no direct contact with us and are repeating incorrect claims. Her own experience was responded to in full and directly.

⸻

We truly are sorry for your family’s loss — that is not in dispute. What we cannot do is accept responsibility for circumstances that were not caused by our establishment, nor allow repeatedly inaccurate statements to go unaddressed.

We remain fully open, licensed, transparent, and welcome any customer — present or future — to visit us in person, view our facilities, meet our team, and ask questions directly.

Douglas Hall Kennels Ltd
Fully Licensed • DEFRA Regulated • Transparent & Welfare-Led

Douglas Hall Kennels からの回答

2025年11月11日

We are very sorry that your friend experienced the loss of their puppy — it is a deeply upsetting situation for any family. However, several of the statements made in this review are not accurate, and it is important that readers have the correct facts.

✅ The puppy did not become ill while in our care.
He left us healthy, vet-checked, and vaccinated. The condition developed later, after leaving our premises, which was confirmed by the attending vet. No illness was present at our kennels at that time.

✅ All vaccinations were correct, issued by a licensed veterinary surgeon.


✅ Puppies are not mixed together without vaccination protection.
We follow DEFRA’s Animal Welfare Regulations, which require strict separation of puppies by age group and vaccination status. This is checked during licensing inspections, and no concerns have ever been raised.

✅ Puppies are never taken from their mothers too early.
This would be illegal, unethical, and harmful, and we have absolutely no reason or benefit to do so. All puppies stay with their mothers for the correct period under veterinary oversight.

✅ Lucy’s Law is being misinterpreted here.
Lucy’s Law applies to third-party sellers (e.g., pet shops or resellers).
We are a licensed breeding establishment, meaning Lucy’s Law does not require the mother to be present at the point of sale. This is confirmed by DEFRA and by local councils nationwide.

✅ Regarding the 1-star council rating claim:
This is misleading.
Star ratings can change for many administrative reasons such as size of operation, staffing ratios, renewal timing, council policy updates, or facility upgrades. A change in star rating does not mean poor welfare.
We are now back to a top rating because we comply fully with DEFRA regulations, and our premises and procedures meet all required standards.

✅ We acted compassionately and responsibly.
Despite the issue arising after the puppy had left our care, we still provided a full refund, which the purchaser accepted.

We understand that many recent 1-star reviews are being posted by friends and relatives who have never visited us or purchased a puppy. While understandable as a gesture of support, this does not reflect genuine experience.

We remain fully transparent and welcome anyone to visit our premises, see our facilities, meet our staff, and view our licensing documents. Welfare is — and always has been — our priority.

Douglas Hall Kennels Ltd
Fully Licensed • DEFRA Regulated • Open & Transparent

Douglas Hall Kennels からの回答

2025年11月11日

We are very sorry that you are still grieving the loss of Arthur — losing a puppy is an extremely painful experience for any family, and we truly sympathise. However, the claim that his passing was due to “neglect in his early life” is not accurate, and it is important that readers have the correct information.

✅ Arthur did not become ill while in our care.
He was fully vet-checked & vaccinated, and healthy at the time of collection. No issues were raised by the attending vet or by the purchaser at that time.

✅ No illness or welfare concern existed at our premises, there was no disease present in our kennels.

✅ We followed all required welfare, breeding and veterinary standards.
We are a fully licensed and regulated breeding establishment, inspected routinely. Our facilities, procedures, and care standards meet all DEFRA Animal Welfare Regulations.

✅ We treated the situation with compassion and responsibility.
Although the condition developed after Arthur left our care and was outside our control, we still provided a refund, which the purchaser accepted.

✅ We understand that many of the recent negative reviews have come from family and friends.
While we appreciate their desire to offer support, these individuals have never visited our kennels or had any direct experience with our puppies or staff. It is important that genuine customers are aware of this.

We remain fully transparent and invite anyone to visit our premises, meet our team, view our licensing documents, and see our puppies and facilities in person.

Once again, we are very sorry for the loss of Arthur — but the claims made here do not reflect the facts, our veterinary records, or the findings of the local authority.

Douglas Hall Kennels Ltd
Fully Licensed • DEFRA Regulated • Welfare First