doxo レビュー 759

doxo からの回答

2026年4月7日

Hi Ron,

Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it can be to receive an overdue notice after making a payment.

We would like the opportunity to review your specific payment, please contact our User Support team directly with your doxo account email so we can investigate this further for you. We can reached by chat or phone here: https://www.doxo.com/w/user-support/

Your feedback is important to us, and we appreciate you bringing this to our attention.

Sincerely,
doxo User Support

doxo からの回答

2026年4月7日

Hi Randy,

Thank you for using doxo and taking the time to leave your feedback!

As an independent bill pay service, doxo processes payments initiated by users, and enrollment in services like a doxoPLUS subscription requires your explicit consent. Your subscription waived the transaction fees associated with multiple payments and also provided you access to valuable financial protection benefits. These included up to $1M in identity theft protection, coverage for late and overdraft fees, and Credit Score protection - features designed to give you added peace of mind and security while managing your bills. You will no longer be charged for this service, and you will continue to have access to the benefits until April 28th, 2026.

doxo also sends monthly renewal confirmations along with regular information on how to use the doxoPLUS service.

If you require further assistance, please don’t hesitate to reach back out to us via chat or phone call: https://www.doxo.com/w/user-support/

Sincerely,
doxo User Support

doxo からの回答

2026年2月6日

Hi Greg,

We appreciate you taking the time to leave your feedback about doxo. doxo is a secure all-in-one bill payment service that lets you pay over 120,000 billers across many different categories with one single, secure account login. We take your privacy seriously and keep your information safe with strong security and constant monitoring.

On the Directory listing for your biller there is a disclaimer that doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by your selected provider. These disclosures appear in multiple places on the listing itself and through the payment process to ensure transparency.

To date, over ten million doxo users across 97% of U.S. zip codes have paid bills using doxo. If you have more questions about doxo, we’d be happy to answer them! Reach out to our User Support Team here: https://www.doxo.com/w/user-support/

Sincerely,
doxo User Support

doxo からの回答

2026年1月29日

Hi Starr,

Thanks so much for sharing your experience using doxo to pay your bills! We’re glad doxo helps take the worry out of paying bills—especially when you’re away from home. Having the confidence that payments are handled on time makes all the difference.

Remember, with doxo you can manage all your bills in one place, stay on top of due dates, and track your payments anytime. We appreciate you choosing doxo! Don’t hesitate to reach out to our User Support Team if you need anything: https://www.doxo.com/w/user-support/

Sincerely,
doxo User Support

doxo からの回答

2026年3月2日

Hi Debby,

We appreciate you sharing your feedback about your experience. A doxoPLUS subscription is always optional and requires the user to actively choose to enroll.

For Users who choose to subscribe, doxoPLUS offers additional added benefits like fee-free payments with a bank account, Credit protection, Identity Theft protection, Overdraft and Late Fee protections, and Private Pay.

We understand your concerns and our support team is available to review your account or answer any questions you may have: https://www.doxo.com/w/user-support/

Sincerely,
doxo User Support

doxo からの回答

2026年1月29日

Hi Tania,

We appreciate you bringing this to our attention! You can cancel your subscription at any time by following the steps in this article: https://www.doxo.com/w/user-support/how-can-i-cancel-my-doxoplus-subscription/

We’d be happy to take a closer look at your account and confirm the cancellation of your subscription. Please reach out to our User Support Team via chat or phone call: https://www.doxo.com/w/user-support/

Sincerely,
doxo User Support

doxo からの回答

2026年1月22日

Hi there,

Thank you for sharing your experience! We’re so glad to hear that Auto Pay has been working flawlessly for you. Having utilities handled automatically can make a big difference—especially when you’re away from the property—and we’re happy doxo helps keep everything worry-free.

Don't forget, with doxo you can track your payments anytime here: https://www.doxo.com/u/bills.

Thanks for trusting us to simplify your home utility payments!

Sincerely,
doxo User Support

doxo からの回答

2026年1月19日

Hi Maxim,

Thanks for leaving your positive review! We hope you continue to find new ways to enjoy using doxo. You can keep everything organized in one place by adding and managing your billers anytime here: https://www.doxo.com/u/bills

We’re happy to assist should the occasion arise that you need help. Our Support Team can be reached by chat or phone here: https://www.doxo.com/w/user-support/

Sincerely,
doxo User Support

doxo からの回答

2026年1月19日

Hi Sue,

We appreciate you taking the time to provide your feedback about your experience with doxo and allowing us the opportunity to assist. doxo is a secure all-in-one bill payment service that lets you pay over 120,000 billers across many different categories with one single, secure account login. doxo processes payments on behalf of its users and has helped over 10 million bill payers make payments to date.

It sounds like you created a doxo account and signed up for a doxoPLUS subscription when you paid a bill. In addition to fee-free payments with a linked bank account, a doxoPLUS subscription adds even more savings by expanding free payments to include payments with ACH and most debit cards, and providing other key Protections ($1M Identity Theft Protection, Credit Score monitoring and Protection, Late Fee Protection, and Overdraft Protection) for paying bills. You can learn more about the benefits here: www.doxo.com/u/doxoPLUS.

If you’d like assistance canceling your doxoPLUS subscription, please reach out to our User Support Team: https://www.doxo.com/w/user-support/ or follow the steps in this article: https://www.doxo.com/w/user-support/how-can-i-cancel-my-doxoplus-subscription/

Please don’t hesitate to contact us if you have any additional questions, we’re happy to help!

Sincerely,
doxo User Support

doxo からの回答

2026年1月19日

Hi Joseph,

Your feedback means a lot to us! We appreciate you taking the time to share your experience using doxo.

To make things even easier, you can link your bank account for fee-free bill payments—saving you money while keeping everything in one convenient platform. Learn how here: https://www.doxo.com/w/user-support/how-do-i-link-my-bank-account-for-free-bill-payments/

If you ever need anything, please don’t hesitate to reach out to us!

Sincerely,
doxo User Support

doxo からの回答

2026年1月19日

Hi Rachel,

Thanks so much for taking the time to leave a positive review! We’reglad to hear using doxo has simplified your bill pay experience. It’s great to know that everything has worked smoothly for you.

Remember, with doxo you can manage all your bills in one place, stay on top of due dates, and track your payments anytime here: https://www.doxo.com/u/bills

We look forward to serving you again!

Sincerely,
doxo User Support

doxo からの回答

2026年1月2日

Hi Valerie,

Thank you for taking the time to share your feedback. We appreciate the opportunity to clarify how doxo works.

doxo is a secure independent bill payment service that allows Users to pay over 120,000 billers from a single online account. Throughout the account setup and payment submission process, doxo clearly states its third-party status with the following disclaimer: doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by your selected provider. During the payment process, any service fee is also clearly displayed before you submit your payment so you can review the total and decide whether to proceed. You can also pay fee FREE when you use your linked bank account. We never add fees after a payment is submitted.

We’d be happy to review your specific transaction and answer any questions you may have. Please reach out to our User Support Team and include your payment details so we can assist further: https://www.doxo.com/w/user-support/

Thank you again for your feedback — it helps us continue improving the experience for all doxo Users.

Sincerely,
doxo User Support

doxo からの回答

2026年1月5日

Hi Ariel,

Thank you for taking the time to leave a review. doxo is an independent bill pay service and states its 3rd party status in multiple places during the payment process. Some payment methods do include a service fee and that fee is always shown clearly during the checkout process before a payment is submitted so customers can decide whether to continue or cancel.

In order to make a payment through doxo, an account must be created. Payments made using a linked bank account are always fee-FREE, while other payment methods — such as credit or debit cards — may include a service fee.

We’d be happy to review your father’s payment and answer any questions about the fee or the transaction. Please have your father reach out to our User Support Team if he has additional questions: https://www.doxo.com/w/user-support/.

Sincerely,
doxo User Support

doxo からの回答

2026年1月2日

Hi Beverly,

Thank you for taking the time to leave a review! We’d be happy to look into this for you. Reach out to our friendly User Support Team and they can assist with any questions you may have. We offer chat or phone support to suit your needs: https://www.doxo.com/w/user-support/

Looking forward to hearing from you,
doxo User Support

doxo からの回答

2025年12月17日

Hi Maverick!

We can assure you doxo is not a scam - To date, more than ten million doxo users across 97% of U.S. ZIP codes have paid bills using doxo. doxo is a secure all-in-one bill payment service that lets you pay over 120,000 billers across many different categories with one single, secure account login. doxo also offers fee FREE payments when you pay with a linked bank account.

We’d be happy to review your account and assist with unlocking fee free payments if you’re interested. Please reach out to us by phone or chat here: https://www.doxo.com/w/user-support/.

Sincerely,
doxo User Support

doxo からの回答

2025年12月4日

Hi John,

We appreciate you bringing your concern to us. To clarify, doxo is an independent bill-pay service and is not affiliated with GoodToGo or the State of Washington DOT. This is clearly stated throughout the payment process. doxo remits the payment to the biller of choice and the biller then posts the payment into their system. Depending on the biller, there is sometimes a slight delay with posting the payment to the account. We understand how this delay can feel especially concerning when you’re trying to resolve a time-sensitive toll payment.

We’d really like the opportunity to look into your specific payment, confirm its delivery status, and help clarify any other questions you might have. We don’t have a record of you reaching out to our Support Team and we would like to make sure you receive the support you need. Please reach out to us at 855-791-9986 with your payment details, and we will review this urgently.

Thank you again for bringing this to our attention. We hope to hear from you soon!

Sincerely,
doxo User Support

doxo からの回答

2025年11月26日

Hi Denise,

Thank you for sharing your feedback! We’re glad to hear you found the site easy to use. Keeping things simple and straightforward is always our goal, and we appreciate you choosing doxo. Remember, you can always visit doxoBILLS to add or manage your billers here: https://www.doxo.com/u/bills

If there’s ever anything more we can do to improve your experience, we’re here to help!

Sincerely,
doxo User Support

doxo からの回答

2025年11月26日

Hi Kay,

Thank you so much for the kind review! We’re happy to hear your experience with our Support was helpful.

If you haven’t already - check out doxoPLUS! doxoPLUS provides a comprehensive package of tools to manage and protect paying bills, with premium features including $1M Identity Theft Protection, Credit Score Protection, Overdraft Fee Protection, Late Fee Protection, and Private Pay Protection: https://www.doxo.com/w/personal/doxoplus/

If you ever need anything in the future, please don’t hesitate to reach back out - We’re happy to help!

Sincerely,
doxo User Support

doxo からの回答

2025年11月26日

Hi Carol,

We’re so glad to hear you’ve had a smooth experience! Thanks for trusting doxo to handle your payments securely and deliver on time. With doxo, you can manage all your bills in one place and stay on top of due dates with ease. If you haven’t already, link your bank account for access to FREE payment delivery: https://www.doxo.com/w/user-support/how-do-i-link-my-bank-account-for-free-bill-payments/

We appreciate you sharing your feedback,
doxo User Support

doxo からの回答

2025年11月26日

Hi Daniel,

Thanks for taking the time to share your feedback. We’re sorry to hear you had a frustrating experience while trying to make changes or submit a payment. doxo securely remits thousands of payments every day, and we want to make sure the process is smooth and reliable for you as well.

If you’re still having trouble, our User Support Team is here to help and can walk you through any issues step-by-step. Please don’t hesitate to reach out so we can get everything working properly for you: https://www.doxo.com/w/user-support/

Thank you again for letting us know,
doxo User Support