Drain Doctor - Lincoln レビュー 

Communication was great. A quick response time. Harrison was a very friendly young man chatty and helpful

Found this company via a google search on a weekend at around 11 am. Spoke with B, about the issue and he said he would send H that afternoon.
Spoke with H on the phone with an update with his arrival time of 1 pm and he arrived like he said. We spoke about the issue. H used a drain camera to find the problem. We had contact with the company over the weekend to arrange time and date to complete the work that was found to be done. The date arrange was the coming week.
The said day came and H, B and other chap arrived. They all were respectful of the property, had friendly manner. Spoke through-out the work of what the job entailed. Emailed with the cost of the project updates. Highly recommend this company. Thank you chaps.

Nick is brilliant! Very professional and helpful. We had an issue with the drainage all sorted. Highly recommend

Nick was great, he was very professional, explained everything to me, transparent about the price. Sorted the issue out there and then which was great. He even went out of his way to find some screws to secure the drain cover as there were none in there which was part of how the issue was discovered. I went online yesterday evening to book someone to come and have a look and managed to get an appointment for first thing this morning. Would definitely recommend.

Excellent quick service. Harry was very good and polite. Lovely lady on the phone in the office too. Definitely recommend.

Really nice chap. Very thourough, explained things to me clearly.

Impressive!

Absolutely brilliant service… engineer was a star and really helpful explaining what had caused the drain blockage and sorting it as well as doing an inspection of whole drain at our house to check for probs. Highly recommend. (Really quick getting here too!)

Great communication and conscientious. Would highly recommend.

Called this morning and engineer arrived in a couple of a hours. Nick checked the problem and gave me a quote. Work carried out immediately and did not leave until everything working properly. Very pleased with service.

Great service. My drain at our business was blocked and the guy came out the same day to fix it, and then the day after to get rid of growth in the pipes. Great communication from them too. I don’t know how they compare in terms of price as I didn’t get any other quotes.

I booked the appointment online after a local plumber couldn't fix the problem. I found Drain Doctor online and booked an appointment for the next day. I wasnt sure if I'd left my number so called to confirm and the gentleman on the phone confirmed my booking and timing. Nick came out today, gave the price and was done within half an hour. He made sure to check it was clear by running the water. Excellent service from a great guy. Thanks Nick!

Harry arrived on time, polite, explaining through the stages what he would be doing, camera down, checking blockage, then proceeded to unblock pipes, polite professional and keep me in touch with procedure, very good indeed, will be recommending his and the firms services, very satisfied indeed.

Nick kept me updated and explained the issue, cleared the blockage quickly and left everything clean and tidy

I can't recommend Nick Laker from Drain Doctor highly enough. From start to finish, he was professional, knowledgeable, and incredibly reassuring. We were in a very stressful situation with a leak that had the potential to delay our house sale, and Nick supported us every step of the way.

He quickly identified the source of the leak, explained everything clearly, and carried out the repair promptly and efficiently. His expertise and calm approach gave us real peace of mind at a time when we needed it most.

I'd also like to give a special thank you to Sophie Macdonald from Customer Services, who went the extra mile to help us receive the report as quickly as possible. Her support and responsiveness made a real difference.

Finally, thank you to Barry Baker, Regional Director, who responded within minutes when we urgently needed additional documentation. His prompt assistance helped ensure everything stayed on track.

Thank you all for going above and beyond. We are extremely grateful and wouldn't hesitate to recommend Drain Doctor.

In June 2026 I paid around £580 to Drain Doctor (Lincolnshire / Notts East) for a blockage clearance and CCTV drain survey at my home near Worksop. The engineer on the day was polite and the blockage was cleared properly, no complaints about the visit itself.

The report and quotation that followed are another matter. I was quoted £12,660 inc VAT "list price" for 16 patch repairs, "discounted" to £8,695. Independent market rates for the equivalent repair. A full-length lining of the affected runs. Are in the region of £3,000–3,500. Full lining is the standard recommendation when defects are this numerous, and in my view a better repair than 16 separate patches. The report never mentions lining as an option.

The sequence of events speaks for itself. The report describes three defects as urgent and near-collapse. It then took 27 days to reach me — at which point a 10-day deadline was attached to the discount, alongside warnings in both the report and the covering email about what these defects would mean for a future house sale or mortgage valuation. Genuinely urgent findings are not sat on for four weeks and then delivered with a countdown.

The report cites the WRc OS19X coding standard but contains none of what that standard exists to provide: no structural grades (1–5), no clock positions, no per-run condition grades. Every defect, from a displaced joint to a broken pipe, is labelled identically as "Structural". In my opinion this is a sales document formatted to look like a survey.

What concerns me most is who this approach would work on. I have a technical background and questioned the quote. An older or more trusting customer, told their drains were near collapse and given ten days to secure a £4,000 "saving", could easily be pressured into paying several times a fair price for an inferior repair.

I have requested my CCTV footage and the graded survey data in writing. I will update this review based on how the company responds.

Update 09/06/2026 — response to the company's reply:

Thank you for responding. Unfortunately the reply raises more questions than it answers, and I have still received no response to the detailed email I sent the company directly — the only engagement so far has been here on the review platform. The CCTV footage promised in your reply has also not yet arrived.

Your reply states the booking was "a visual check, not a full CCTV structural drainage survey." I have the written quotation I booked and paid against. It is headed as covering "a CCTV inspection of the drainage system to assess its condition, identify any defects, and provide a clear report on the findings," states "the survey will be carried out as follows," and lists as deliverables a "CCTV survey" (item 5), defects "logged and referenced to their location" (item 6), and a report "together with CCTV evidence and recommendations" (item 9). No lesser "visual check" tier is mentioned anywhere in it. The report I then received is itself titled "CCTV Drainage Survey Report & Quotation" and is signed by an NADC-qualified drainage surveyor. Readers can judge for themselves which description is accurate.

This matters because of what followed: a document citing the WRc OS19X standard, but containing none of its structural grading, was used to declare 24 defects requiring repair and to support a quotation of £8,695 with a 10-day discount deadline. If, as your reply now states, the underlying inspection was below survey standard, then in my view that quotation rested on evidence you yourselves class as insufficient.

On the blind laterals said to make full lining unsuitable: I know this system. One connection is a soil stack entering at an access chamber — where liners terminate naturally — and one is a gutter connection on the long run, which sectional lining works around as standard. Notably, your own defect schedule records no junctions on either run.

I will update again when the footage arrives and when I receive a reply to my email.

Last updated: 09/07/2026

What an exceptional service! Harry was with us within an hour of my calling the office. He was friendly, polite and talked me through every stage of the process to unblock the drains! An exceptional service from an exceptional man! Highly recommended!

Harrison (Harry) Large. Was with us within half an hour of phone call. He was polite, efficient, reassuring and hardworking. As a disabled members of the LGBTQ + community he put us at our ease. We would recommend this company and Harry for all your plumbing issues.

We had the waste pipe from the upstairs toilet leaking outside the rear of our property going under patio. A gentleman named Nick arrived on Monday morning surveyed our drain and said clay pipe was leaking/broken in two areas and would require patches put inside existing piping to save digging up the paito. Nick returned next day and completed the two repairs and showed us on survey camera the work that was done.
We were very happy with all the work and nick was very polite and cleaned up any mess that was made.

The speed to reply and confirm my booking was excellent.
Also how readily available they are to attend is impressive.
The engineer Nick Laker arrived the next morning, on time, made a fast assessment, advised of next steps, carried them out and resolved the issue.
I needed confirmation where my man hole was, if the drains are in tact and if rats were coming from them.
All confirmed at the first visit.
Very impressed.

My call to Drain Doctor was a great experience. Sophie said she could probably get an engineer to us that day, even though I had said that the problem wasn’t urgent. Both Sophie and Nick, the engineer, kept us updated on when he would arrive and 2 hours later he was inspecting our drains. Nick worked solidly in intense heat, keeping us informed about everything he was doing. He removed the blockage and surveyed all of our drains, showing where problems were occurring. The charge for several hours hard work was very reasonable we got a comprehensive report and further work has been arranged. I would certainly recommend this company.