Absolutely horrible experience. The dress I picked out and purchased arrived and did not match the picture at all- the colors were completely different. A pink/purple/green/yellow floral dress showed... ãã£ãšèŠã
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I am extremely pleased with the beautiful dress received yesterday. It is exactly as shown online, to every detail. I ordered a custom size, and it fits the bride to be perfectly. This will be her re... ãã£ãšèŠã
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HORRIBLE EXPERIENCE AND COMPANY!!! Do not buy from them!!! I paid for expedited shipping, it arrived weeks late and when I requested to return it they gave me a long list of why I should not return it... ãã£ãšèŠã
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I would give them 0.5 stars if possible. Terrible experience working with this company. I paid for expedited shipping and it took them almost 4 weeks to deliver / after the event. Realizing that it ha... ãã£ãšèŠã
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1.6
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Overall a good experience
The dress fit perfectly and was well made. Colour wasnât exact but that could be due to photo lighting, it is still a lovely fabric and colour.
Maybe allow a bit more time for receiving your dress to avoid stressing out. We had an issue where the tracking number didnât work but the customer service was helpful with answering our questions.
2026幎2æ24æ¥
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Dreamylily ããã®åç
Thank you for taking the time to share your genuine experience; your feedback is invaluable to us.
We are delighted to hear that the dress met your expectations regarding fit and craftsmanship. We also appreciate your understanding that the slight color difference compared to the photos is due to lighting conditions.
We fully agree with your suggestion to "allow extra time for delivery to avoid unnecessary anxiety." We will continue to improve the speed of our logistics updates to ensure a smoother tracking experience for all our customers.
Thank you once again for choosing us and for leaving such heartwarming feedback. We value every customer's voice and remain committed to continuous improvement. We look forward to serving you again soon.
TERRIBLE CUSTOMER SERVICE
The quality of the product and the sizing was very different than how it is pictured. The WORST part is that it is impossible to return anything. When you email them for a return label they delay by asking questions about the product and taking days to respond. TERRIBLE CUSTOMER SERVICE.
2026幎2æ9æ¥
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Dreamylily ããã®åç
Dear valued customer,
We sincerely apologize for all the inconvenience caused to you.
We take all your valuable feedback seriously. We will immediately optimize our product shooting display, and avoid such visual difference problems happening again.
We are willing to communicate patiently and try our best to reach a satisfied solution for you.
Wish you all the best.
Dress arrived with broken boning andâŠ
Dress arrived with broken boning and company refused to refund the full cost of the dress only offering $40 for a $189 purchase. No excuse⊠just âthis is what we are willing to offer youâ . Read the return policy⊠even if the clothing arrives damaged, they donât have to give you anything back. Iâll never purchase here again. Dress was very poor quality to boot.
2025幎11æ8æ¥
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Dreamylily ããã®åç
Dear Customer,
Thank you for taking the time to share your genuine experience. We sincerely apologize for the serious issues you encountered during this purchase.
We have carefully noted your feedback, and it will serve as a key reference for our internal review of product quality control and the optimization of our return policies. We hope that through continuous improvement, we can prevent similar situations from occurring in the future.
We offer our sincere apologies once again and thank you for bringing our shortcomings to our attention.
UPDATED - Still waiting on refund, MOTHS later, for order that never arrives
UPDATE, August 2026
DreamLily replied here (July 2026)
They NEVER issued my return, just a note of "sorry" on this review site and "get in touch" (lol, want to see the email chain of 10+ emails where I "got in touch").
Do NOT order from this "company."
It's August 2026, and I'm still here, with no return/credit...just DreamLily having absorbed my payment into their P+L accounting.
---
Order somewhere else, from a trusted retailer or an actual physical store - DO NOT BUY FROM THIS COMPANY.
STILL waiting on my refund, for a prom dress ordered (and paid for) back in April 2025.
I was finally told by email in August 2025 that I would be refunded.
The item never arrived (I have all the tracking information, it was a shipper's error).
I've had to proactively email them and now, here we are in mid-November, and thy have NOT responded to my past two "check-ins" about when my refund will be issued.
$165 + shipping
Never, ever againâstrong advise to all, you may love some online store/brand, but suggest you do a deep dive beyond the website "about us" to know what the business model is before you are placing an order.
2025幎4æ14æ¥
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Dreamylily ããã®åç
Dear Customer,
Thank you for taking the time to share your genuine experience. We sincerely apologize for the serious issues you encountered during this purchase.
We have carefully noted your feedback, and it will serve as a key reference for our internal review of product quality control and the optimization of our return policies. We hope that through continuous improvement, we can prevent similar situations from occurring in the future.
We offer our sincere apologies once again and thank you for bringing our shortcomings to our attention.
AVOID AVOID AVOID!!!!
I obviously didn't do a thorough investigation of this company and now I'm paying for it - literally! I ordered 2 dresses ($350 total) - it says they have been delivered and were signed for. They are nowhere to be found and NO ONE SIGNED FOR THEM! I have contacted customer service via email and chat; it's been crickets. Not a word. I'm reporting to my bank tomorrow as a scam in hopes of recouping some of my money. Lesson learned - China sucks!
2025幎10æ26æ¥
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Dreamylily ããã®åç
Dear Customer,
Thank you for taking the time to share your genuine experience. We sincerely apologize for the serious issues you encountered during this purchase.
We have carefully noted your feedback, and it will serve as a key reference for our internal review of product quality control and the optimization of our return policies. We hope that through continuous improvement, we can prevent similar situations from occurring in the future.
We offer our sincere apologies once again and thank you for bringing our shortcomings to our attention.
DO NOT BUY FROM DREAMLILY.COM
DO NOT BUY FROM DREAMLILY.COM. I ordered two different sizes of the same red homecoming dress. Only one dress arrived after a few weeks and it looked nothing like the quality of the one pictured. Customer service responded to my request to return the item and refund the money of the item not received and would keep leading me on as if they would refund my money. They never did and eventually quit responding to my messages and ghosted me. I am out over $230.
2025幎9æ3æ¥
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Dreamylily ããã®åç
Dear Customer,
Thank you for taking the time to share your genuine experience. We sincerely apologize for the serious issues you encountered during this purchase.
We have carefully noted your feedback, and it will serve as a key reference for our internal review of product quality control and the optimization of our return policies. We hope that through continuous improvement, we can prevent similar situations from occurring in the future.
We offer our sincere apologies once again and thank you for bringing our shortcomings to our attention.
Missing half my order
Terrible quality! Also they only sent half my order and claimed they sent the whole package. And you canât even get a hold of their customer service. Donât buy from them!
2025幎8æ21æ¥
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Dreamylily ããã®åç
Dear Customer,
Thank you for taking the time to share your genuine experience. We sincerely apologize for the serious issues you encountered during this purchase.
We have carefully noted your feedback, and it will serve as a key reference for our internal review of product quality control and the optimization of our return policies. We hope that through continuous improvement, we can prevent similar situations from occurring in the future.
We offer our sincere apologies once again and thank you for bringing our shortcomings to our attention.
Their pictures do not match the productâŠ
Their pictures do not match the product or size of what I thought I was buying. False Advertising. I bought a $150 dress for my 85 year old mother. I was excited for it, but it did not fit in any way. They company offered $40 for the return. It doesn't cover the cost at all!! Dishonest all around. If they want to sell in America, they need to be able to allow customers to return!
2025幎7æ30æ¥
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Dreamylily ããã®åç
Dear Customer,
Thank you for taking the time to share your genuine experience. We sincerely apologize for the serious issues you encountered during this purchase.
We have carefully noted your feedback, and it will serve as a key reference for our internal review of product quality control and the optimization of our return policies. We hope that through continuous improvement, we can prevent similar situations from occurring in the future.
We offer our sincere apologies once again and thank you for bringing our shortcomings to our attention.
A great dress!
True to size and the material is stretchy. I am 5 months pregnant and it fit well and complimented my growing belly. Good quality because it stretched to fit now and will fit after I have baby. Very good quality dress for date night.
2025幎7æ25æ¥
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Dreamylily ããã®åç
Thank you for your sincere feedback; your satisfaction is our greatest motivation.
We will continue to do our best and look forward to welcoming you again. Wishing you all the best!
Do not use this company
Do not use this company! Ordered a dress "color shown" which was navy blue (still have the link I used as had shared it with my daughter) and they shipped wrong color - the color next to "color shown" option. Will not honor return nor refund. Now state the dress is not theirs?!?!?? HORRIBLE communication and I'm out $180 for an ugly color dress that I will never wear.
2025幎7æ30æ¥
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Dreamylily ããã®åç
Dear Customer,
Thank you for taking the time to share your genuine experience. We sincerely apologize for the serious issues you encountered during this purchase.
We have carefully noted your feedback, and it will serve as a key reference for our internal review of product quality control and the optimization of our return policies. We hope that through continuous improvement, we can prevent similar situations from occurring in the future.
We offer our sincere apologies once again and thank you for bringing our shortcomings to our attention.
Nightmare To Deal With
WARNING! DO NOT BUY FROM THIS COMPANY!
Dress didn't fit. I tried emailing the company - attached pictures like they requested, and the email bounced back as non-working. Also couldn't find a phone number to call customer service... very frustrating when you're told you can get a refund if something is wrong. Now I have a $140 dress that I can't use.
Feel like I was scammed. The company hides very well behind all of their advertising.
2025幎4æ27æ¥
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Dreamylily ããã®åç
Dear Customer,
Thank you for taking the time to share your genuine experience. We sincerely apologize for the serious issues you encountered during this purchase.
We have carefully noted your feedback, and it will serve as a key reference for our internal review of product quality control and the optimization of our return policies. We hope that through continuous improvement, we can prevent similar situations from occurring in the future.
We offer our sincere apologies once again and thank you for bringing our shortcomings to our attention.
nightmare returning
The return process is a nightmare for me. To start the return process this company listed a not working email for that I could start the return process. Then they offer to me a parcial amount refund of $45 for a dress that cost to me $146. I decline this offer because is unfair and they stop responding to me. I feel so much frustated and disappoiinment with them. I deserve a solution but U do not see
2025幎6æ2æ¥
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Dreamylily ããã®åç
Hi there,
Weâre truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.
Dress did not fit and customer serviceâŠ
Dress did not fit and customer service refused to provide the address for a return. I reported to the fraud department of my credit card company and they will be investigating the legitimacy of this company. Many reviews stating the same experience I have had with this company. Do not order from Dreamylily!
2025幎5æ13æ¥
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Dreamylily ããã®åç
Hi there,
Weâre truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.
Do not order anything from Dreamylily! Fraudulent company!
Before I purchased the dress I read the refund policy because I knew I might send it back. Iâve been trying on several for my sonâs wedding. Since the policy stated that I could return the dress by first sending an email stating the reason for the return and also attaching photos of the dress. Supposedly I would receive a mailing label and refund. There was NOTHING wrong with the dress at all. I tried it on once. Now they are telling me they will send me $25 and I should sell the dress. What? I also made sure they accepted PayPal because I wonât order anything unless I can pay that way. Dreamylily is nothing short of a scam. None of us deserves to be lied to by these people. Just the pits. Iâm surprised they are still in business.
2025幎5æ12æ¥
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Dreamylily ããã®åç
Hi there,
Weâre truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.
TERRIBLE return policy. Avoid
I ordered a $160 MOB dress. I did not care for the fit or the fabric and initiated a return. I followed all the return requirements - was only tried on once and had ALL the tags attached which I showed them in an email - but the return was rejected. For no reason at all. They tried offering me $20 to compensate. I rejected this offer and they kept going up by $5 increments. They ended at $45 (for an $160 item). No reputable company has this type of return situation. I informed them that I will be writing bad reviews.
2025幎5æ5æ¥
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Dreamylily ããã®åç
Hi there,
Weâre truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.
Horrible fit. Canât wear dress. Empire waist does not sit on your natural waist
I ordered an empire custom dress from Dreamylilly. I got it quickly but it was HUGE. I thought when I provided my measurements (including drop, to indicate my height), the dress would reflect them. The empire waist which should sit directly below my breast, instead sat at my natural waist. I tried twice to return the dress because it did not reflect my measurements and although the reply was very polite it was that they donât return custom dresses. I donât think it reflects any of my measurements. So I cannot wear the dress without major alterations so I am out $149. Not happy buyer beware!
2025幎4æ16æ¥
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Dreamylily ããã®åç
Dear Customer,
Thank you for taking the time to share your honest feedback. We sincerely apologize for the issues you encountered with your custom-made dress.
We have carefully noted your comments; they will serve as a key reference for an internal review of our customization processâspecifically regarding how the waistline design aligns with customer height measurements. We will thoroughly re-examine the pattern-making for this style to prevent similar issues from occurring in the future.
We offer our sincere apologies once again and thank you for bringing our shortcomings to our attention.
Iâd give it -0- stars if I could
Iâd give it -0- stars if I could. I requested a return on $150 dress for my sonâs wedding. Looked awful on. They offered a $35 âgoodwillâ refund. Iâm still dealing with them. UNACCEPTABLE practice
2025幎4æ21æ¥
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Dreamylily ããã®åç
Hi there,
Weâre truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.
DO NOT ORDER FROM DREAMLILY!!!
I too am experiencing their shady business practices. I bought 2 dresses totaling $267, I followed their sizing guidelines yet both are too small. I followed their requirement of sending pictures of the problem to the email they provided on their website on March 30. They will not provide me a phone number to call a manager. They initially offered me a $25 partial refund and as of today, after an ongoing email debate, their offer is up to $50. Neither come close to my $267 purchase.
Please save yourself the headache âŠ.. DO NOT ORDER FROM DREAMLILY!!!
2025幎3æ30æ¥
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Dreamylily ããã®åç
Dear Customer,
Thank you for taking the time to share your honest feedback. We sincerely apologize for the issues you encountered with your custom-made dress.
We have carefully noted your comments; they will serve as a key reference for an internal review of our customization processâspecifically regarding how the waistline design aligns with customer height measurements. We will thoroughly re-examine the pattern-making for this style to prevent similar issues from occurring in the future.
We offer our sincere apologies once again and thank you for bringing our shortcomings to our attention.
This company is a scam
This company is a scam. I have two dresses from them that I ordered for my wedding. One I was going to wear for the ceremony and one for the reception. They do not fit. They are standard sizes, not custom. They will not honor their own return policy. I paid $261 and they offered me $30!! First they wanted to see pictures of the dress on me and I sent them. Now they are stalling every day hoping I will go away.
They are offering a $30 credit for $261 worth of dresses that can't wear! I wouldn't even donate them because they are so disproportionate. All I want to do is return the dresses for a full refund. They have only been tried on for the photos that THEY required. The bust area is huge and appears to have cardboard inserts. I have never experienced such poor customer service. DO NOT ORDER FROM THEM.
2025幎4æ11æ¥
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Dreamylily ããã®åç
Dear Customer,
Thank you for taking the time to share your honest feedback. We sincerely apologize for the issues you encountered with your custom-made dress.
We have carefully noted your comments; they will serve as a key reference for an internal review of our customization processâspecifically regarding how the waistline design aligns with customer height measurements. We will thoroughly re-examine the pattern-making for this style to prevent similar issues from occurring in the future.
We offer our sincere apologies once again and thank you for bringing our shortcomings to our attention.
This company is not responsive to my concerns
This company is not responsive to my concerns. I have tried to return a dress that had a defective zipper and get a full refund. They have repeatedly asked me to keep the dress for a reduced price. I do not want to keep a defective dress. I have disputed this charge with my credit card company.
2025幎4æ9æ¥
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Dreamylily ããã®åç
Hi there,
Weâre truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.
Trustpilot ãšã¯ã¹ããªãšã³ã¹
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